users accounts and email

[Martin Waddell]

When the computer is first switched on and my wife logs onto her account she
can send and receive email. The same applies if I switch on and go to my
account. However if either logs off and the other logs on no email can be
sent or received. Even logging off and logging back on to ones own users
account causes the same problem. Switching users rather than logging off
causes no problems The standard error of problems with ports 25 and 110 and
socket error 10001 . Error number ox800cccoe. Any help will be much
appreciated

 

[Lanwench [MVP - Exchange]]

When the computer is first switched on and my wife logs onto her
account she can send and receive email. The same applies if I switch
on and go to my account. However if either logs off and the other
logs on no email can be sent or received. Even logging off and
logging back on to ones own users account causes the same problem.
Switching users rather than logging off causes no problems The
standard error of problems with ports 25 and 110 and socket error
10001 . Error number ox800cccoe. Any help will be much appreciated

Hi - not enough info to go on.

Can you browse the web at the time?
Can you ping the mail servers at the time?
Can you telnet to the mail servers on their respective ports?

What kind of internet connection do you use? Be very specific - if you're
using ADSL, do you have a router/firewall appliance between you & the modem?

Is your computer fully patched?
What mail client do you use?

 

[Martin Waddell]

I can browse the web and use newsgroups. I can ping the mailserver but
cannot telnet. I am using a cable modem and a linksys router. I have a
feeling that the problem is caused by a recent online update from Norton's
Internet Security. I have a similar set up on my laptop and I have just
experimented by uninstalling Norton's and the problem vanishes.
"Lanwench [MVP - Exchange]"

 

[PA Bear]

Troubleshooting error messages that you receive when you are using OL and OE
http://support.microsoft.com/kb/813514

Disable email scanning by your anti-virus application. It provides no
additional protection and even Symantec says it's not necessary:

<QP>
Disabling Email Scanning does not leave you unprotected against viruses that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this. To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions.
</QP>
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106
--
OE-specific newsgroup:
news://msnews.microsoft.com/microsoft.public.outlookexpress.general

~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)

 

[Martin Waddell]

Tried what you suggested. It made no difference.

Troubleshooting error messages that you receive when you are using OL and
OE
http://support.microsoft.com/kb/813514

Disable email scanning by your anti-virus application. It provides no
additional protection and even Symantec says it's not necessary:

<QP>
Disabling Email Scanning does not leave you unprotected against viruses
that are distributed as email attachments. Norton AntiVirus Auto-Protect
scans incoming files as they are saved to your hard drive, including email
and email attachments. Email Scanning is just another layer on top of
this. To make sure that Auto-Protect is providing the maximum protection,
keep Auto-Protect enabled and run LiveUpdate regularly to ensure that you
have the most recent virus definitions.
</QP>
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106
--
OE-specific newsgroup:
news://msnews.microsoft.com/microsoft.public.outlookexpress.general

~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)

 

[PA Bear]

Does the behavior persist with the mail account running in a new OE identity
(File > Identities > Add new identity)?

 

[Frank Saunders, MS-MVP OE/WM]

When the computer is first switched on and my wife logs onto her account
she
can send and receive email. The same applies if I switch on and go to my
account. However if either logs off and the other logs on no email can
be
sent or received. Even logging off and logging back on to ones own users
account causes the same problem. Switching users rather than logging off
causes no problems The standard error of problems with ports 25 and 110
and
socket error 10001 . Error number ox800cccoe. Any help will be much
appreciated

If you log off of your mail program (for OE it's File | Exit and Logoff)
before logging off the computer can the next one to log on do email?

 

[Martin Waddell]

Exit and logoff is greyed out

If you log off of your mail program (for OE it's File | Exit and Logoff)
before logging off the computer can the next one to log on do email?

 

[Martin Waddell]

I have deleted my account in TOOLS and then created a new account to no
avail.

 

[PA Bear]

You deleted and then added back the account in the same identity. I asked
if you (1) created a new identity and then (2) added the account to this new
identity, does the same behavior persist in the new identity?
--
OE-specific newsgroup:
news://msnews.microsoft.com/microsoft.public.outlookexpress.general

~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)

 

[Lanwench [MVP - Exchange]]

I can browse the web and use newsgroups. I can ping the mailserver
but cannot telnet. I am using a cable modem and a linksys router. I
have a feeling that the problem is caused by a recent online update
from Norton's Internet Security. I have a similar set up on my
laptop and I have just experimented by uninstalling Norton's and the
problem vanishes.

Ah, Symantec strikes again. Most people in here (myself included) will
advise you to avoid Norton or McAfee products. If you're going to stick with
Norton, I'd uninstall everything but the antivirus components (and disable
its email scanning too).

"Lanwench [MVP - Exchange]"

Hi - not enough info to go on.

Can you browse the web at the time?
Can you ping the mail servers at the time?
Can you telnet to the mail servers on their respective ports?

What kind of internet connection do you use? Be very specific - if
you're using ADSL, do you have a router/firewall appliance between
you & the modem?

Is your computer fully patched?
What mail client do you use?

 

[Martin Waddell]

Yes I believe Norton's is the culprit. I uninstalled Norton's from my
laptop which had developed similar problems, installed the free AVG software
and the problem has disappeared. Would you say that the free AVG is
satisfactory as an AV program. It appears to be just fine. The computer is
also much faster. I have not uninstalled Norton's from my main computer
because I am demanding that Symantecs allows me to download free of charge
their latest AV software which I believe is much better.
"Lanwench [MVP - Exchange]"

I can browse the web and use newsgroups. I can ping the mailserver
but cannot telnet. I am using a cable modem and a linksys router. I
have a feeling that the problem is caused by a recent online update
from Norton's Internet Security. I have a similar set up on my
laptop and I have just experimented by uninstalling Norton's and the
problem vanishes.

Ah, Symantec strikes again. Most people in here (myself included) will
advise you to avoid Norton or McAfee products. If you're going to stick
with Norton, I'd uninstall everything but the antivirus components (and
disable its email scanning too).

"Lanwench [MVP - Exchange]"

When the computer is first switched on and my wife logs onto her
account she can send and receive email. The same applies if I
switch on and go to my account. However if either logs off and
the other logs on no email can be sent or received. Even logging
off and logging back on to ones own users account causes the same
problem. Switching users rather than logging off causes no problems
The standard error of problems with ports 25 and 110 and socket
error 10001 . Error number ox800cccoe. Any help will be much
appreciated

Hi - not enough info to go on.

Can you browse the web at the time?
Can you ping the mail servers at the time?
Can you telnet to the mail servers on their respective ports?

What kind of internet connection do you use? Be very specific - if
you're using ADSL, do you have a router/firewall appliance between
you & the modem?

Is your computer fully patched?
What mail client do you use?

 

[Lanwench [MVP - Exchange]]

Yes I believe Norton's is the culprit. I uninstalled Norton's from my
laptop which had developed similar problems, installed the free AVG
software and the problem has disappeared. Would you say that the
free AVG is satisfactory as an AV program.

If you're a careful user, it's fine. It's not the best out there, but the
price is right, and it's pretty good.

It appears to be just
fine. The computer is also much faster.

Yep. I am not surprised.

I have not uninstalled
Norton's from my main computer because I am demanding that Symantecs
allows me to download free of charge their latest AV software which I
believe is much better.

Well, good luck with that, but your request strikes me as very odd. Somewhat
akin to asking the waiter for another entree after you've found a rat tail
in your soup. Just leave the restaurant! Avoid Symantec's consumer
products - they are all resource hogs.

"Lanwench [MVP - Exchange]"

I can browse the web and use newsgroups. I can ping the mailserver
but cannot telnet. I am using a cable modem and a linksys router. I
have a feeling that the problem is caused by a recent online
update from Norton's Internet Security. I have a similar set up on
my laptop and I have just experimented by uninstalling Norton's and
the problem vanishes.

Ah, Symantec strikes again. Most people in here (myself included)
will advise you to avoid Norton or McAfee products. If you're going
to stick with Norton, I'd uninstall everything but the antivirus
components (and disable its email scanning too).

"Lanwench [MVP - Exchange]"
message When the computer is first switched on and my wife logs onto her
account she can send and receive email. The same applies if I
switch on and go to my account. However if either logs off and
the other logs on no email can be sent or received. Even logging
off and logging back on to ones own users account causes the same
problem. Switching users rather than logging off causes no
problems The standard error of problems with ports 25 and 110 and
socket error 10001 . Error number ox800cccoe. Any help will be
much appreciated

Hi - not enough info to go on.

Can you browse the web at the time?
Can you ping the mail servers at the time?
Can you telnet to the mail servers on their respective ports?

What kind of internet connection do you use? Be very specific - if
you're using ADSL, do you have a router/firewall appliance between
you & the modem?

Is your computer fully patched?
What mail client do you use?

 

[Martin Waddell]

Yes, you are right about Norton slowing everything down and you make your
point well about Symantec's products. I will look elsewhere.
"Lanwench [MVP - Exchange]"

Yes I believe Norton's is the culprit. I uninstalled Norton's from my
laptop which had developed similar problems, installed the free AVG
software and the problem has disappeared. Would you say that the
free AVG is satisfactory as an AV program.

If you're a careful user, it's fine. It's not the best out there, but the
price is right, and it's pretty good.

It appears to be just
fine. The computer is also much faster.

Yep. I am not surprised.

I have not uninstalled
Norton's from my main computer because I am demanding that Symantecs
allows me to download free of charge their latest AV software which I
believe is much better.

Well, good luck with that, but your request strikes me as very odd.
Somewhat akin to asking the waiter for another entree after you've found a
rat tail in your soup. Just leave the restaurant! Avoid Symantec's
consumer products - they are all resource hogs.

"Lanwench [MVP - Exchange]"

I can browse the web and use newsgroups. I can ping the mailserver
but cannot telnet. I am using a cable modem and a linksys router. I
have a feeling that the problem is caused by a recent online
update from Norton's Internet Security. I have a similar set up on
my laptop and I have just experimented by uninstalling Norton's and
the problem vanishes.

Ah, Symantec strikes again. Most people in here (myself included)
will advise you to avoid Norton or McAfee products. If you're going
to stick with Norton, I'd uninstall everything but the antivirus
components (and disable its email scanning too).


"Lanwench [MVP - Exchange]"
message When the computer is first switched on and my wife logs onto her
account she can send and receive email. The same applies if I
switch on and go to my account. However if either logs off and
the other logs on no email can be sent or received. Even logging
off and logging back on to ones own users account causes the same
problem. Switching users rather than logging off causes no
problems The standard error of problems with ports 25 and 110 and
socket error 10001 . Error number ox800cccoe. Any help will be
much appreciated

Hi - not enough info to go on.

Can you browse the web at the time?
Can you ping the mail servers at the time?
Can you telnet to the mail servers on their respective ports?

What kind of internet connection do you use? Be very specific - if
you're using ADSL, do you have a router/firewall appliance between
you & the modem?

Is your computer fully patched?
What mail client do you use?

 

[Martin Waddell]

I have now uninstalled Norton's and the problem has vanished.. I am using
the free AVG anti-virus software along with Windows XP firewall. I don't
know if they are sufficient. I use the computer for internet baking. Any
suggestions re AV software and firewalls?
"Lanwench [MVP - Exchange]"

Yes I believe Norton's is the culprit. I uninstalled Norton's from my
laptop which had developed similar problems, installed the free AVG
software and the problem has disappeared. Would you say that the
free AVG is satisfactory as an AV program.

If you're a careful user, it's fine. It's not the best out there, but the
price is right, and it's pretty good.

It appears to be just
fine. The computer is also much faster.

Yep. I am not surprised.

I have not uninstalled
Norton's from my main computer because I am demanding that Symantecs
allows me to download free of charge their latest AV software which I
believe is much better.

Well, good luck with that, but your request strikes me as very odd.
Somewhat akin to asking the waiter for another entree after you've found a
rat tail in your soup. Just leave the restaurant! Avoid Symantec's
consumer products - they are all resource hogs.

"Lanwench [MVP - Exchange]"

I can browse the web and use newsgroups. I can ping the mailserver
but cannot telnet. I am using a cable modem and a linksys router. I
have a feeling that the problem is caused by a recent online
update from Norton's Internet Security. I have a similar set up on
my laptop and I have just experimented by uninstalling Norton's and
the problem vanishes.

Ah, Symantec strikes again. Most people in here (myself included)
will advise you to avoid Norton or McAfee products. If you're going
to stick with Norton, I'd uninstall everything but the antivirus
components (and disable its email scanning too).


"Lanwench [MVP - Exchange]"
message When the computer is first switched on and my wife logs onto her
account she can send and receive email. The same applies if I
switch on and go to my account. However if either logs off and
the other logs on no email can be sent or received. Even logging
off and logging back on to ones own users account causes the same
problem. Switching users rather than logging off causes no
problems The standard error of problems with ports 25 and 110 and
socket error 10001 . Error number ox800cccoe. Any help will be
much appreciated

Hi - not enough info to go on.

Can you browse the web at the time?
Can you ping the mail servers at the time?
Can you telnet to the mail servers on their respective ports?

What kind of internet connection do you use? Be very specific - if
you're using ADSL, do you have a router/firewall appliance between
you & the modem?

Is your computer fully patched?
What mail client do you use?

 

[Lanwench [MVP - Exchange]]

I have now uninstalled Norton's and the problem has vanished..
Vwah-lah!

I am
using the free AVG anti-virus software along with Windows XP
firewall. I don't know if they are sufficient. I use the computer
for internet baking.

Perhaps you need a better CPU fan if it's getting that hot in there!

Any suggestions re AV software and firewalls?

I use AVG on my home PC (but then, I'm a very careful user). TrendMicro's
antivirus (PCCillin) is good, but I wouldn't use the firewall component,
just the AV.

I use a good perimeter firewall on my LAN and the Windows firewall is
enabled. That's worked well for me; your mileage may vary.

"Lanwench [MVP - Exchange]"

Yes I believe Norton's is the culprit. I uninstalled Norton's from
my laptop which had developed similar problems, installed the free
AVG software and the problem has disappeared. Would you say that
the free AVG is satisfactory as an AV program.

If you're a careful user, it's fine. It's not the best out there,
but the price is right, and it's pretty good.

It appears to be just
fine. The computer is also much faster.

Yep. I am not surprised.

I have not uninstalled
Norton's from my main computer because I am demanding that Symantecs
allows me to download free of charge their latest AV software which
I believe is much better.

Well, good luck with that, but your request strikes me as very odd.
Somewhat akin to asking the waiter for another entree after you've
found a rat tail in your soup. Just leave the restaurant! Avoid
Symantec's consumer products - they are all resource hogs.

"Lanwench [MVP - Exchange]"
message I can browse the web and use newsgroups. I can ping the
mailserver but cannot telnet. I am using a cable modem and a
linksys router. I have a feeling that the problem is caused by a
recent online update from Norton's Internet Security. I have a
similar set up
on my laptop and I have just experimented by uninstalling
Norton's and the problem vanishes.

Ah, Symantec strikes again. Most people in here (myself included)
will advise you to avoid Norton or McAfee products. If you're going
to stick with Norton, I'd uninstall everything but the antivirus
components (and disable its email scanning too).


"Lanwench [MVP - Exchange]"
in message When the computer is first switched on and my wife logs onto her
account she can send and receive email. The same applies if I
switch on and go to my account. However if either logs off and
the other logs on no email can be sent or received. Even logging
off and logging back on to ones own users account causes the
same problem. Switching users rather than logging off causes no
problems The standard error of problems with ports 25 and 110
and socket error 10001 . Error number ox800cccoe. Any help
will be much appreciated

Hi - not enough info to go on.

Can you browse the web at the time?
Can you ping the mail servers at the time?
Can you telnet to the mail servers on their respective ports?

What kind of internet connection do you use? Be very specific -
if you're using ADSL, do you have a router/firewall appliance
between you & the modem?

Is your computer fully patched?
What mail client do you use?

 

[Ace]

Can't speak much for Antivirus software, I myself use Symantec's Norton
Internet Security without much impact, although it is noticeable even on
a highly specced dualcore system.

For a decent, free firewall you can have a look at http://www.comodo.com
I have heard good and bad things about AVG.

I have now uninstalled Norton's and the problem has vanished.. I am
using the free AVG anti-virus software along with Windows XP
firewall. I don't know if they are sufficient. I use the computer
for internet baking. Any suggestions re AV software and firewalls?
"Lanwench [MVP - Exchange]"

Yes I believe Norton's is the culprit. I uninstalled Norton's from
my laptop which had developed similar problems, installed the free
AVG software and the problem has disappeared. Would you say that
the free AVG is satisfactory as an AV program.

If you're a careful user, it's fine. It's not the best out there, but
the price is right, and it's pretty good.

It appears to be just
fine. The computer is also much faster.

Yep. I am not surprised.

I have not uninstalled
Norton's from my main computer because I am demanding that Symantecs
allows me to download free of charge their latest AV software which
I believe is much better.

Well, good luck with that, but your request strikes me as very odd.
Somewhat akin to asking the waiter for another entree after you've
found a rat tail in your soup. Just leave the restaurant! Avoid
Symantec's consumer products - they are all resource hogs.

"Lanwench [MVP - Exchange]"
message I can browse the web and use newsgroups. I can ping the
mailserver but cannot telnet. I am using a cable modem and a
linksys router. I have a feeling that the problem is caused by a
recent online update from Norton's Internet Security. I have a
similar set up on my laptop and I have just experimented by
uninstalling Norton's and the problem vanishes.

Ah, Symantec strikes again. Most people in here (myself included)
will advise you to avoid Norton or McAfee products. If you're going
to stick with Norton, I'd uninstall everything but the antivirus
components (and disable its email scanning too).


"Lanwench [MVP - Exchange]"
in message When the computer is first switched on and my wife logs onto her
account she can send and receive email. The same applies if I
switch on and go to my account. However if either logs off and
the other logs on no email can be sent or received. Even logging
off and logging back on to ones own users account causes the
same problem. Switching users rather than logging off causes no
problems The standard error of problems with ports 25 and 110
and socket error 10001 . Error number ox800cccoe. Any help will
be much appreciated

Hi - not enough info to go on.

Can you browse the web at the time?
Can you ping the mail servers at the time?
Can you telnet to the mail servers on their respective ports?

What kind of internet connection do you use? Be very specific -
if you're using ADSL, do you have a router/firewall appliance
between you & the modem?

Is your computer fully patched?
What mail client do you use?