e-mail nightmare...help, where is it?

[Pete Brown]

Any advice on this one?

Friend recently started having problems with sending and receiving
e-mails..trying to work out where the problem could lie.

He has a 6 month old desktop Packard Bell pc, Windows XP, Internet Explorer,
Outlook Express and uses Broadband Wanadoo and he logs on as
(e-mail address removed)

His e-mail account details are:-
(e-mail address removed)
(e-mail address removed)
(e-mail address removed)
....and when he's finished his logs on...he/wife then needs to close down his
logging on page by doing Start/Log Off/Switch User/Wife and then wife fires
up...in the normal way.

And this is the problem...sometimes the mail gets through to 1, 2 and 3 but
mostly it doesn't...sometimes to 2 but not to 1...they can send out but not
always reach destination..sometimes incoming e's sent to 1 arrive at 2...etc

And any thoughts what could be the problem...who should he pursue..PCWorld
(so
far most unhelpful), Microsoft (when friend rang MS he couldn't understand
what the Indian lady was saying), Packard Bell or Wanadoo?...or could it be
a bug?

Any help apreciated.

Thanks.

 

[jim.mantle]

I would start with his ISP (Wannadoo)... the problem is most likely an
ISP-specific setting within Outlook Express (POP server, SMTP server,
etc), and they are the ones who could answer these questions.

Also, have their been any recent network changes, for example,
installation of a router, or firewall (Zone Alarm etc)?

Jim