user32 shutdown problems

[Guest]

I have a problem with a sony vaio laptop that is reluctant toshut down. There
are two distinct problems which may or may not be related.
Problem 1 It hangs at 'saving settings' and has to be forcibly shutdowm
Problem2 During the day the system hangs (creating one or more
application hangs errors event 1002). You cannot turn the laptop off. if you
do start shut down the cursor broely flashes and the system continues to
hang. The same happens if you click on an icon.

 

[Guest]

A shutdown troubleshooter http://aumha.org/a/shtdwnxp.htm

 

[Wesley Vogel]

If you experience slow logoff (with Saving your settings for most of the
time while logging off), you are having profile unload problems.

If you see a lot of Userenv/1517, Userenv/1524 or Userenv/1500 errors in the
Event Viewer, download and install the User Profile Hive Cleanup Service.

This decreased my shutdown time a bunch. Takes any where from 10 to 20
seconds to shutdown.

C:\Program Files\UPHClean\uphclean.exe is added.

The User Profile Hive Cleanup service gets added to Services and
uphclean.exe will run all the time. I am one that doesn't like to have any
extra services running, but I am sold on UPHClean.

Download details: User Profile Hive Cleanup Service
http://www.microsoft.com/downloads/...6d-8912-4e18-b570-42470e2f3582&displaylang=en

UPHClean v1.6d readme.txt
http://download.microsoft.com/download/a/8/7/a87b3d05-cd04-4743-a23b-b16645e075ac/readme.txt

To automatically install it (you need uphclean-setup.msi):
- Double click the setup.msi

The service is set to automatically start when the computer boots so you
will not need to start it manually.

In fact, this MSKB article recommends:
"To resolve this issue, use the Microsoft User Profile Hive Cleanup Service
(UPHClean). UPHClean monitors the computer while Windows is unloading user
profiles and forces resources that are open to close. Therefore, the
computer can unload and reconcile user profiles."
from...
Troubleshooting profile unload issues
http://support.microsoft.com/kb/837115

ID: 1002
Source: Application Hang
The indicated program stopped responding. The message contains details on
which program and module stopped responding. A matching event with EventID
1001 might also appear in the event log. This matching event displays
information about the specific error that occurred.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In