USB will not recognise anything

[lenny]

Hi,
I have just installed a new PCI USB2 card onto my XP Pro SP2 computer. It
seems to have installed correctly (according to device manager) The only
problem is that when I plug anything into the 2 USB ports it either doesn't
do anything at all or it doesn't recognise the device attached. I gave tried
with a mouse, a usb key a Draytek Vigor 530 USB wirelss adapter (the main
thing that I am trying to get working) And it will not recognise anuthing.
Please help
Lenny

 

[Guest]

Hi there lenny,

You may refer to the following Windows XP & USB related Microsoft articles:

General USB troubleshooting in Windows X
http://support.microsoft.com/default.aspx?scid=KB;EN-US;Q310575&ID=KB;EN-US;Q310575

USB device does not function after connecting device to Windows XP Service
Pack 2-based compute
http://support.microsoft.com/default.aspx?scid=kb;en-us;870893&Product=windowsxpsp2

When you install Windows XP Service Pack 2, the USB 2.0 drivers do not
appear to update
http://support.microsoft.com/?kbid=873169

HTH
Venkatesh

 

[lenny]

Thanks Venkatesh,
the second and third links are not really relevant in this case as the usb
ports all seem to have the correct drivers in Device manager. I have deleted
them ta nomber of times and reinstalled them without any problems. It is
only when I try to attach a device that they do not work.
Could it be the bios of the motherboard that is causing the malfunction. I
am not to sure that I want to mess around with that as it is a works system.


"Venkatesh [MS India Community Star]"

 

[CWatters]

See my reply to your other post "cursor keeps flashing"

Colin

 

[lenny]

Thanks Colin but it isn't anything to do with the printers. That is a
separate issue. Anything that is attached to the old USB ports is no problem
it is only everything that is attached to the new PCI card USB2 ports that I
am having trouble with.
Lenny

 

[CWatters]

Thanks Colin but it isn't anything to do with the printers. That is a
separate issue. Anything that is attached to the old USB ports is no problem
it is only everything that is attached to the new PCI card USB2 ports that I
am having trouble with.

hpbpro.exe is "Hewlett-Packard Port Resolver"

I wouldn't be surprised if this isn't also messing up the USB2.0 ports as
well. It shouldn't be giving you the "egg timer" as frequently as you say.

 

[lenny]

I have deleted all items to do with the HP but I am still getting the same
problem with the USB ports.

 

[lenny]

Not sure if these means anything but when I uninstall the PCI USB card and
delete all devices and drivers from device manager that mention USB2 and
then do a rescan windows finds and installs an 'Intel 82801DB/DBM USB 2.0
Enchanced Host Controller -24CD and also a USB 2.0 Root Hub. The only thing
is that I do not have a USB2 port on the computer at all.

 

[CWatters]

Not sure if these means anything but when I uninstall the PCI USB card and
delete all devices and drivers from device manager that mention USB2 and
then do a rescan windows finds and installs an 'Intel 82801DB/DBM USB 2.0
Enchanced Host Controller -24CD and also a USB 2.0 Root Hub. The only thing
is that I do not have a USB2 port on the computer at all.

The 82801DB is a motherboard I/O controller that supports USB 2.0 but if you
are sure you don't have that on your motherboard it must be being detected
in error. I'm not familiar with how Windows/Bios works out whats fitted.

What make and model motherboard do you have in there?