USB virtual printer port not available for HP 6540

[Guest]

Trying to connect HP Deskjet 6540 to a vanilla Dell USB port. Expecting the
"New Hardware found" dialog but there is no reaction. Trying to add the port
type myself doesn't work - even though HP provides a driver. Device Mgr
shows all the USB ports and controllers no problem, and there is a USB mouse
on the PC so I believe the BIOS is okay.

All suggestions welcome!

 

[Bob I]

Isn't that one of the printers that you need to run the complete
software install before you attach the printer? Double-check the
installation instructions.

 

[Cari \(MS-MVP\)]

Did you install the software before you connected the device?

 

[Guest]

It says to insert the CD once the "New Hardware Found" message comes up and
you choose "Have Disk".
However, as you suggested, I just tried installing the software first and
still can't locate or create a USB virtual printer port.
I have verified that the printer and USB cable are both good by connecting
to my laptop - the NHF message came right up, even with Symantec AV enabled.

 

[Bob I]

You may need to temporarily disable A-V. I occasionally have had
non-discovery of "new" USB devices with A-V enabled and as soon as I
unloaded A-V, it worked as expected, re-enabling afterward to resume
protecting the system.