G
Guest
I am using a Averatec Model AV3715-EH1 computer running Windows XP Home
Edition. The computer has only USB ports. Some time ago I purchased the
IOGear adapters above to connect an old HP DeskJet 400 printer while on
consulting assignments (Model GUC1284B) and use the serial port adapter cable
(Model GUC232A) with ham radio applications to key transceivers in connection
with ham radio programs I use. Both IOgear adapters were plug & play and
installed and worked perfectly for 6-8 months. Both applications showed
assignment of virtual COM ports under PORTS-(COM & LPT) under Device Manager
as I recall when they were plugged into the USB ports.
In early August they both stopped working and the folder PORTS under Device
Manager completely disappeared. With the printer plugged in, the printer
will activate but will not print (head comes to the center and stops). Tried
many times to re-install printer driver. The plug and play driver for the
serial port will not even install with an error code 28 whatever that is.
After a period trying to solve this myself working with IOGear and Averatec,
I paid Microsoft $35 to help. I have been working with their so called Tech
Support people in India by phone, emails and on-line since mid-August and
they appear to be totally worthless in trying to resolve the issue, early on
trying to point fingers at everyone except the XP program. Been through five
different tech support people using the Microsoft EasyAssist to look at my
computer and everything and now they assigned the issue to a person who will
not answer my emails.
Before I write Microsoft a letter about this situation I thought I would ask
anyone on this board if they have had this problem or even if not do they
have any idea what might be causing it. Both applications worked performed
beautifully before the problem. HELP! Next how do you get Microsoft's
attention on this poor support.
czachry
Edition. The computer has only USB ports. Some time ago I purchased the
IOGear adapters above to connect an old HP DeskJet 400 printer while on
consulting assignments (Model GUC1284B) and use the serial port adapter cable
(Model GUC232A) with ham radio applications to key transceivers in connection
with ham radio programs I use. Both IOgear adapters were plug & play and
installed and worked perfectly for 6-8 months. Both applications showed
assignment of virtual COM ports under PORTS-(COM & LPT) under Device Manager
as I recall when they were plugged into the USB ports.
In early August they both stopped working and the folder PORTS under Device
Manager completely disappeared. With the printer plugged in, the printer
will activate but will not print (head comes to the center and stops). Tried
many times to re-install printer driver. The plug and play driver for the
serial port will not even install with an error code 28 whatever that is.
After a period trying to solve this myself working with IOGear and Averatec,
I paid Microsoft $35 to help. I have been working with their so called Tech
Support people in India by phone, emails and on-line since mid-August and
they appear to be totally worthless in trying to resolve the issue, early on
trying to point fingers at everyone except the XP program. Been through five
different tech support people using the Microsoft EasyAssist to look at my
computer and everything and now they assigned the issue to a person who will
not answer my emails.
Before I write Microsoft a letter about this situation I thought I would ask
anyone on this board if they have had this problem or even if not do they
have any idea what might be causing it. Both applications worked performed
beautifully before the problem. HELP! Next how do you get Microsoft's
attention on this poor support.
czachry