USB Robotics 56k fax modem

[Ray McCarthy]

Okay I just bought this US Robotics modem which is USB
and plugged it into my computer. The problem is that my
windows XP seems to forget that it's plugged in every
time I shut down. So when I boot up, the Simple
Communication Device thing pops up saying it found new
hardware, etc. Alot of times this will also cause my
computer to crash, so that I have to go into safe mode,
uninstall the modem and then totally reinstall it again.
Does anyone know how you can get XP to remember a USB
device/driver? If anyone has a remedy for this, could you
please send me an email? It would be greatly
appreciated!! Thanx-Ray

 

[John Chin [MSFT]]

If your bios support legacy usb you can enable it and reboot.
You can also check if bios support normal performance and set it to normal
performance and reboot

Thanks

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Chris C]

Hi, and make sure the device is switched on before you turn on your PC....
Chris

 

[Frank]

Ray McCarthy wrote:
| Okay I just bought this US Robotics modem which is USB
| and plugged it into my computer. The problem is that my
| windows XP seems to forget that it's plugged in every
| time I shut down. So when I boot up, the Simple
| Communication Device thing pops up saying it found new
| hardware, etc. Alot of times this will also cause my
| computer to crash, so that I have to go into safe mode,
| uninstall the modem and then totally reinstall it again.
| Does anyone know how you can get XP to remember a USB
| device/driver? If anyone has a remedy for this, could you
| please send me an email? It would be greatly
| appreciated!! Thanx-Ray

This (I think) a driver issue. Return the modem and get one
that works.