Modem problem

K

Ken Knecht

My built-in modem quit working this morning. Running XP Home. It was
raining, my UPS came on for a few moments and I heard a sharp bang
outside. The internal modem then went off line. When I tried to get back
on-line I got a message saying the port (Com 1) was in use. Several tries
and rebooting got the same error. After panicing for a while, I hooked up
an external modem to Com 1 (only com port). Same error. I went to device
manager and disabled the internal modem and enabled the external. Seems
to be working again.

Lightning ate internal modem? I hate to leave my expensive US Robotics
external modem exposed to the same fate. I'll look in my emachine and see
if a slot is open, and my old computers and see if I have a modem that
fits. If not, and I have a slot, probably a new cheap Winmodem. Are there
cheap USB external modems now?

Other suggestions?
 
P

Paul

Ken said:
My built-in modem quit working this morning. Running XP Home. It was
raining, my UPS came on for a few moments and I heard a sharp bang
outside. The internal modem then went off line. When I tried to get back
on-line I got a message saying the port (Com 1) was in use. Several tries
and rebooting got the same error. After panicing for a while, I hooked up
an external modem to Com 1 (only com port). Same error. I went to device
manager and disabled the internal modem and enabled the external. Seems
to be working again.

Lightning ate internal modem? I hate to leave my expensive US Robotics
external modem exposed to the same fate. I'll look in my emachine and see
if a slot is open, and my old computers and see if I have a modem that
fits. If not, and I have a slot, probably a new cheap Winmodem. Are there
cheap USB external modems now?

Other suggestions?

Every place that wires come into a computer, there could be a potential
surge suppressor solution to protect against lightning.

This one protects an ethernet cable. Useful if you have a cable modem
or ADSL, and wanted an extra level of protection.

http://www.tripplite.com/products/product.cfm?productID=151

This one covers a telephone line, a coax cable (such as from an antenna),
and the AC outlets also have suppression.

http://www.tripplite.com/products/product.cfm?productID=2814

Other examples, starting here, by Product Series and Model Number.

http://www.tripplite.com/products/suppressors/suppressors-model-series.cfm
http://www.tripplite.com/products/suppressors/suppressors-model-number.cfm

While nothing protects against a direct hit by ligntning, devices like the
above can help a bit.

There are some USB modems here. If the lightning hits the phone line end
of these, maybe it'll blow out the USB port :) Read the reviews for
each product, to see if they are worth buying. My experience with modems,
is I'd rather have one that works, than some junk that keeps dropping
the connection. So find a product where everyone gives it glowing
reviews.

http://www.newegg.com/Product/Produ...00018+1126509663&Configurator=&Subcategory=18

This one is for serial port and is only $27. The reviews look pretty
good. The US Robotics from the same Newegg page was about $80 by comparison.
I think I'd rather have this, than a USB one.

TRENDnet TFM-560X 56Kbps RS-232 (Serial Port) External V.90 Voice/Fax Modem $27
http://www.newegg.com/Product/ProductReview.aspx?Item=N82E16825134002

Paul
 
W

w_tom

Appreciate why lightning may have found a path to earth via your
modem. First some facts that you may not know and that Paul clearly
does not know. The telephone line already has a superior protector
installed for free by the telco. An effective protector if your
earthing is sufficient; if you provided that telco installed protector
a better earth ground.

So how was a modem damaged - internal or external? Remember, we are
discussing electricity. That means a path into and out of everything
in that circuit must exist. That means surge currents are flowing
through everything in that path long before anything is damaged.

Wires highest on utility pole are most often struck - AC electric.
A lightning strike down the street to AC wires is a direct connection
to your modem - just like an antenna to a radio. Lightning seeks
earth ground. Incoming on AC electric, through your computer
motherboard, through modem, then out to earth ground via that telco
installed protector.

Lightning would not enter on phone line. Why would a surge seek
earth ground via phone line when telco protector has already connected
lightning to earth? Most common incoming path for surges seeking
earth ground is AC electric.

Paul has assumed a protector will somehow stop or absorb what three
miles of sky could not. He has assumed protectors are some kind of
'magic box' protecting device. He then cited products from a
manufacturer who does not have a reputable name but that is hyped in
industry myths. Where does that protector discuss earthing? It does
not because it does not even claim to protect from that type of
surge. Don't take why word for it. Review its numeric
specifications. Where does it cite each type of surge and protection
from that surge? It does not. Is it a complete 'magic box'
protection. Why does it not make that claim in specs?

Effective protector earths before a surge can enter a building.
Notice the telco has already installed one for free. Free? Yes
because it is so inexpensive and so effective. Cable TV needs no
protector. Their cable is earthed using only a wire - even better
protection. In every case, what provides protection? Single point
earth ground. Protector is simply an connecting device to protection.
Protector is not protection. Cable and telco installed protector both
must be earthed to the same grounding electrode. Same solution also
applies to AC electric.

Three wires are inside the AC cable. One is connected directly to
earth (if your home meets 1990 NEC requirements). Other two wires
have no earthing connection. Manufacturers with responsible names -
Square D, Leviton, Intermatic, Cutler-Hammer, Siemens, GE, etc - make
a 'whole house' protector with that dedicated earthing wire. Again,
where is the earthing wire on those Tripplite protectors? Oh?
Tripplite 'magic box' needs no earthing wire because it will magically
stop what three miles of sky could not?

Instead we install one 'whole house' protector so that AC electric
is earthed to same electrode used by cable TV and telephone. AND we
upgrade earthing to both meet and exceed post 1990 code so that that
connection from protector to earth ground is 'less than 10 feet', no
sharp bends, no splices, earthing wire is separated from all other non-
ground wires, etc. Water pipe earth ground is typically no longer
sufficient both in code AND for better surge protection.

Paul may claim that Tripplite is grounded by wall receptacle safety
ground. Some UPSes would do same ineffective protection. UPS and
Tripplite grounding violates every one of those earthing
requirements. Ground wire far exceeds 10 feet. It is spliced
repeatedly. It is bundled with other non-ground wires. It has too
many sharp bends to count. IOW the Tripplite has no earthing. And
yet somehow it will earth destructive surges? Of course not. Instead
Tripplite lets their 'magic box' stop what three miles of sky could
not. Actually Tripplite does not make that claim. They just let
others promote those myths for them.

Protection means earthing where surges would enter the building. A
surge protector is only as effective as its earth ground. The most
likely source of a modem destructive surge - follow a path into and
out of that modem. Incoming on AC electric. Outgoing via telephone
wire.

One final point. This modem damage can be repaired. A path from AC
electric to phone line typically is via modem off hook relay.
Incoming via PNP transistor that drives that relay. Outgoing via
relay wiper (switch) to phone line. That PNP transistor is most often
damaged. Everything else is still OK. Replace that transistor and
the modem may work for years. Surge damage because AC electric box
did not earth the incoming surge via a 'less than10 foot' connection.

Protector is only as effective as its earth ground. "Magic box'
solutons hope you never learn that. No earth ground (ie Tripplite)
means no effective protection.
 
B

bud--

w_tom wrote:


For accurate information on surges and surge protection read:
http://omegaps.com/Lightning Guide_FINALpublishedversion_May051.pdf
- "How to protect your house and its contents from lightning: IEEE guide
for surge protection of equipment connected to AC power and
communication circuits" published by the IEEE in 2005 (the IEEE is the
dominant organization of electrical and electronic engineers in the US).
And/or:
http://www.nist.gov/public_affairs/practiceguides/surgesfnl.pdf
- "NIST recommended practice guide: Surges Happen!: how to protect the
appliances in your home" published by the US National Institute of
Standards and Technology in 2001

The IEEE guide is aimed at those with some technical background. The
NIST guide is aimed at the unwashed masses.
Appreciate why lightning may have found a path to earth via your
modem. First some facts that you may not know and that Paul clearly
does not know.

As Paul correctly indicates, All wires to a computer must be protected.
All interconnected equipment needs to be connected to the same plug-in
suppressor, or interconnecting wires need to go through the suppressor.
External connections, like phone, also need to go through the
suppressor. Connecting all wiring through the suppressor prevents
damaging voltages between power and signal wires. These multiport
suppressors are described in both guides.

According to NIST guide, US insurance information indicates equipment
most frequently damaged by lightning is
computers with a modem connection
TVs, VCRs and similar equipment (presumably with cable TV
connections).
All can be damaged by high voltages between power and signal wires.

Lightning would not enter on phone line. Why would a surge seek
earth ground via phone line when telco protector has already connected
lightning to earth?

A example in the IEEE guide, starting pdf page 40, shows a surge coming
in on a cable service. The same could happen with phone. In the
illustration the cable entry is too far from the power service (common
in many homes). As a result, the ‘ground’ wire from the cable entry
block to the power service earth wire is too long. Wires must be kept
short so the ‘ground’ for the power, cable, phone, ... are at the same
potential during a surge. (The guide says that with the ‘ground’ wire
too long "the only effective way of protecting the equipment is to use a
multiport protector.")
Paul has assumed a protector will somehow stop or absorb what three
miles of sky could not. He has assumed protectors are some kind of
'magic box' protecting device.

They are ‘magic boxes’ to w_ because he cannot figure out how they work.

Where does that protector discuss earthing?

w_ has a religious belief (immune from challenge) that surge protection
must use earthing. Thus in his view plug-in suppressors (which are not
well earthed) can not possibly work. The IEEE guide explains plug-in
suppressors work by CLAMPING the voltage on all wires (signal and power)
to the common ground at the suppressor. Plug-in suppressors do not work
primarily by earthing (or stopping or absorbing). The guide explains
earthing occurs elsewhere. (Read the guide starting pdf page 40).

Where does it cite each type of surge and protection
from that surge?

"Each type of surge" is complete nonsense. Plug-in suppressors have
MOVs (protective elements) from H-G, N-G, H-N. That is all possible
combinations and all possible surges.

Cable and telco installed protector both
must be earthed to the same grounding electrode. Same solution also
applies to AC electric.

Not only the same electrode. The connection from phone, cable,... entry
protectors to the earth wire at the power service must be short to
prevent the voltage differences in the illustration above. (This is
called a ‘single point ground’.)
Protector is only as effective as its earth ground. "Magic box'
solutons hope you never learn that. No earth ground (ie Tripplite)
means no effective protection.

The statement of religious belief in earthing. Everyone is for earthing.
The only question is whether plug-in suppressors work. Both the NIST and
IEEE guides say they are effective.

There are 98,615,938 other web sites, including 13,843,032 by lunatics,
and w_ can't find another lunatic that says plug-in suppressors are NOT
effective. All you have is w_'s opinions based on his religious belief
in earthing.

Never answered by w_:
- Why do the only 2 examples of protection in the IEEE guide use plug-in
suppressors?
- Why does the NIST guide says plug-in suppressors are "the easiest
solution"?
 

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