Cannot Uninstall 56k Modem

[kriskirk]

I can't believe I'm having so much trouble installing a cheap 56k modem

but...

I bought a Web Excel 56k modem the other day, because I want to be able
to send faxes from my PC. Everything seemed to install okay, except the
fax software didn't seem to work very well - most of the time when I
printed to the fax printer it wouldn't start the fax software and I
would need to reboot the PC to try again.

So, I uninstalled the software (Supervoice) and exchanged the modem for
a different brand, a Pragmatic one for about the same price.

I plugged in the new modem, but XP is not detecting it at all. When I
try running the setup program for the modem, it starts up but then
closes immediately.

The driver for the other modem is still installed so I thought it might
be conflicting with the new one, so I tried to remove the modem from
Control Panel. However, every time I try deleting the modem, it reboots
my PC! The same happens when I run the HXFSetup.exe program from the
C:\Program
Files\CONEXANT\CNXT_MODEM_PCI_VEN_14F1&DEV_2F00&SUBSYS_200414F1 folder.


So I can't remove the old modem, and XP is not detecting my new modem!

Help! Anyone got an ideas?

 

[Richard in Va.]

Just a few things I would try....

Remove the second modem and re-insert the 1st one (that you had problems with).

Go to add/Remove Programs and un-install any associated software.
Go to Device Manager, Un-install the modem driver if it's shown.
If you don't see it, go to the View menu and select to show all hidden device drivers.
If you see it, un-install it.
Empty the Recycle Bin.
If your using Norton System Works, empty the protected files from the Recycle Bin too.
Shut down the computer (power off for a minute or so).
Power back up and boot as you normally would.
Go back to Device Manager to see if anything shows up under Modems.
If so, delete (un-install) them. (View All hidden devices again)
Power off the computer again.
Install the second modem (the one you want to use).
Power up the computer, XP should now see your new modem and install a generic driver for
it.
If not.
Go back to Device Manager, if no modem is shown,
Right-click on the top most entry where the (installed) devices are listed. (this will
likely be the name of your computer).
Select to scan for hardware changes.
Hopefully it will now show up.
If it does show up, now you can install the software that came with the fax-modem.
What does the documentation that came with your modem say about the correct order of
installation.
Sometimes hardware manufacturers want you to install the software first.

After all this, If XP still does not detect/install the modem, you might have another bad
modem.
This time of year, static electricity is at it's worst.
Never touch anything electronic on the modem card, one quick discharge of static
electricity from your fingers can kill a modem. (If your standing on carpet, wear rubber
sole shoes and loose the wool socks).

Touch the computer case with one hand (computer turned off and un-plugged) before sticking
your hand inside and before you touch (pick-up) the modem. While your fitting the modem in
the PCI slot, keep touching the computer case every moment or so just to be safe. And
also, keep your feet still on the floor, moving feet and rubbing against things is what
causes static buildup to begin with.

Sorry for the lecture. But some years ago, I killed my bosses motherboard because I didn't
know better.

Alittle lengthily, but this is probably what I would do.

Hope this is helpful to you!

Best regards,

Richard in Va.
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