USB plug and play mouse

[Guest]

Can anyone help me I have bought the Kensington USB plug and play breast
cancer pink mouse and cannot get it to work on my laptop running Vista!! When
i plug it in it says found new hardware searching for device drivers but then
comes up with cannot find device drivers, will work on my friends Vista
laptop and my XP desktop, nothing on the Kensington web site and my windows
is fully updated, no-one seems able to help me get it working, tried Toshiba
laptop manufacturer and Kensington but no help! anyone out there got any
ideas how I can get this £40 mouse to work on my laptop

 

[dean-dean]

Press the Windows key + R on your keyboard, and and in the Run box type (or
Copy and Paste):

C:\Windows\inf

Click OK. Is there a file called "usbport.inf" located in that folder?

 

[Guest]

Hi Done as you instructed but no USB port.inf only USB port, USB port.PNF
and USB hub, this has become a nightmare, should be so easy or so I thought,
cannot understand why will work on friends Vista desktop and not my laptop.
Thanks for taking the trouble with me do apppreciate it, Judy

 

[Guest]

Judy,

Do other USB devices work in your USB ports? If not, you may have some USB
problem apart from the mouse. Try a Microsoft mouse, for example. Borrow
one, maybe. Just some thoughts.

 

[dean-dean]

Well, as far as finding the file goes, I think you have "Hide extensions for
known file types" checked in Control Panel (Classic View) > Folder Options,
on the View tab. UNcheck that (Apply, OK). I believe, however, that you
have the file. It's usually named usbport.inf (no spaces), and not "USB
port.inf" (with a space).

Type the word Device in the Start Menu's Start Search box. Click on Device
Manager in the results list. Then, in Device Manager, double-click the
Problem Device, under "Universal Serial Bus controllers", and, on the Driver
tab, choose Update Driver. Then choose "Browse my computer for driver
software." Under "Search for driver software in this location" (making sure
"Include subfolders" has a checkmark), Browse to
C:\Windows\System32\DriverStore. Click OK once you've found that folder,
then click Next...