USB Modem Problems


C

Computerman

I'm trying to help a friend who is having modem problems.

He has a HP badged Pegas external USB modem and can't access either of
his Internet accounts (to two different ISPs) since upgrading to 2000
from 98SE last week. The modem dials out OK but apparently cannot
negotiate because the audible sound becomes a single tone after several
seconds. (The audio speaker doesn't go off after a few seconds as normal
so we can hear what's happening.) The telephone line isn't dropped - he
has to cancel to drop the line.

I downloaded a Win2000 version (v2.84) of the driver, specifically for
2000, from the HP support site and installed it.

The phone line is OK when using a telephone. I can interrogate the modem
Device Manager -> Modems -> Diagnostics -> Query OK so the modem appears
to be working OK. I've also tested it by dialling the speaking clock and
that works OK.

Using the modem's own diagnostics to go online to either Internet
account, diagnostics reports, "The most likely reason for your problem is
the device that answered is not another modem or a fax."

Could this perhaps be a security issue?

This has got me stumped.

Anyone?
 
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M

MyndPhlyp

Computerman said:
I'm trying to help a friend who is having modem problems.

He has a HP badged Pegas external USB modem and can't access either of
his Internet accounts (to two different ISPs) since upgrading to 2000
from 98SE last week. The modem dials out OK but apparently cannot
negotiate because the audible sound becomes a single tone after several
seconds. (The audio speaker doesn't go off after a few seconds as normal
so we can hear what's happening.) The telephone line isn't dropped - he
has to cancel to drop the line.

I downloaded a Win2000 version (v2.84) of the driver, specifically for
2000, from the HP support site and installed it.

The phone line is OK when using a telephone. I can interrogate the modem
Device Manager -> Modems -> Diagnostics -> Query OK so the modem appears
to be working OK. I've also tested it by dialling the speaking clock and
that works OK.

Using the modem's own diagnostics to go online to either Internet
account, diagnostics reports, "The most likely reason for your problem is
the device that answered is not another modem or a fax."

Could this perhaps be a security issue?

Sounds like a messed up driver upgrade. I've encountered it, but rarely.

Some things to try:

* I seem to recall (but I've been wrong once before) there is a cleanup
utility (not to be confused with Disk Cleanup) in Win2K for upgrade
situations. I'd try this first.

* Run MSINFO32 and go to Components => Problem Devices. If the modem is
listed (or anything else, for that matter), take corrective action.

* Uninstall/deconfigure the DUNs, any other networking hanging off the
modem, and the modem (right down to physically removing the modem which you
should do on the last reboot/shutdown). Run MSINFO32 again to see if it
reports anything having to do with the modem and eradicate as appropriate.
Check also the Device Manager. (It's a "foil hat" thing. You can never be
paranoid enough. Besides, paranoia is just reality at a higher resolution!)
Reinstall and reconfigure. Rinse, lather, repeat.

* Run DXDIAG and see if it reports problems (assuming you have DirectX
installed).

* At a Command Prompt, SFC /SCANNOW to check the integrity of the system
files.
 

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