URGENT!!! Concurrent Problems: Word and Outlook 2003

[J and N]

We are having issues with both Word 2003 and Outlook 2003, although we ran
repair on both from Control Panel. We use Windows XP SP2 and - we believe -
Office SP3.

WORD
For the past week or so, we cannot open Word documents directly - we get an
error message with a request to report the problem to Microsoft. Word only
opens in Safe Mode.

OUTLOOK
This started today (March 11, 2008). We cannot run Advanced Find; we get
the message "Outlook cannot perform your search. Outlook cannot display this
view."

We have not changed any settings in Office recently. Does anyone have any
suggestions? One of us is currently in graduate school online, and these
problems interfere with schoolwork!

 

[Jay Freedman]

We are having issues with both Word 2003 and Outlook 2003, although we ran
repair on both from Control Panel. We use Windows XP SP2 and - we believe -
Office SP3.

WORD
For the past week or so, we cannot open Word documents directly - we get an
error message with a request to report the problem to Microsoft. Word only
opens in Safe Mode.

If Safe Mode works, then you have some damage in one of three areas: the
Normal.dot template, an add-in, or a registry entry. See
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm for troubleshooting
procedures.

OUTLOOK
This started today (March 11, 2008). We cannot run Advanced Find; we get
the message "Outlook cannot perform your search. Outlook cannot display this
view."

I can't help with that, except to say that -- because of the timing -- the two
problems aren't likely to be related. Try posting this one in the Outlook
newsgroup,
http://www.microsoft.com/communitie...ault.aspx?dg=microsoft.public.outlook.general

 

[J and N]

If Safe Mode works, then you have some damage in one of three areas: the
Normal.dot template, an add-in, or a registry entry. See
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm for troubleshooting
procedures.


I can't help with that, except to say that -- because of the timing -- the two
problems aren't likely to be related. Try posting this one in the Outlook
newsgroup,
http://www.microsoft.com/communitie...ault.aspx?dg=microsoft.public.outlook.general

--
Regards,
Jay Freedman
Microsoft Word MVP
Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit.

We cross-posted in case the issues are somehow connected.

How do we determine which of the three problems it is?

 

[Jay Freedman]

We cross-posted in case the issues are somehow connected.

How do we determine which of the three problems it is?

Follow the steps in the ProbsOpeningWord web page -- which, I just found out,
has been rewritten and renamed to
http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm.

 

[Graham Mayor]

Follow the steps in the ProbsOpeningWord web page -- which, I just
found out, has been rewritten and renamed to
http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm.

More 'updated' than re-written There are further updates to that page in
hand as some of the original links were broken and have been temporarily
removed until the webmaster returns from a business trip.

--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com

<>>< ><<> ><<> <>>< ><<> <>>< <>><<>