Updating Supra Expres 56i Modem caused startup to fail

[Jim Dunphy]

I have win xp home, intel pentium 4, ausu mobo, and a supra express 56i
Provcc v.92 modem so that I can send and receive faxes.
The stupid thing was working fine but I had to go the Diamond site and
download drivers for xp. It was using generic drivers. As the new driver was
installing the system went black and rebooted. I've uninstalled everything I
can imagine and it kept happening. (Actually one time the system started but
the modem did not work) Now... With the modem physically installed the
system fails at startup. When I remove the thing, delete everything shut
down restart, the system starts. Reinstall the modem and the system fails. I
mean it gets right up to "Loading personal settings" and goes black. I
imagine the system says, hey, I want to see this modem but I see this one,
yuck, that's not what should be there and I am gone.

There must be some settings somewhere that I can delete and have the system
discover a brand new modem. Unless somehow the modem itself has been
compromised.

Anybody got an idea... and if it is buying a new modem, will that work. I
don't want to buy a piece of hardware and discover that the same thing
happens when I install is, even if it is a totally different manufacture.

 

[roger]

Hi Jim,

On Tue, 13 Apr 2004 21:30:42 -0700, "Jim Dunphy"

[...]

Anybody got an idea... and if it is buying a new modem, will that work. I
don't want to buy a piece of hardware and discover that the same thing
happens when I install is, even if it is a totally different manufacture.

Resources for Troubleshooting Modem Problems in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;308022

You could also try uninstalling the modem from the device manager.
And also any drivers in the Add/Remove section.
Physically uninstalling the modem.

Rebooting for a while.

Then turn off the computer and install the modem.

Reboot and let the computer assign the drivers it wants to the modem.

Good luck