Updates won't download

M

Mary Jo

The installing update icon in the lower right hand corner shows that updates
are being downloaded but it doesn't happen as it shows 0% and then
disappears. I know that I should be getting updates to my antivirus software.
 
M

MowGreen [MVP]

Mary said:
The installing update icon in the lower right hand corner shows that updates
are being downloaded but it doesn't happen as it shows 0% and then
disappears. I know that I should be getting updates to my antivirus software.
Click to expand...

The antivirus software does not use Windows automatic updates to obtain
newer virus definitions unless OneCare is installed.

Please post the last 50 or so lines of the WindowsUpdate.log the next
time the icon disappears:
Start > Run > type in or copy&paste the below into the Open: line and
then click OK or press Enter

%windir%\windowsupdate.log

Scroll all the way to *the bottom* of the log for the most recent entries.


MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============
 
M

Mary Jo

MowGreen said:
Mary said:
The installing update icon in the lower right hand corner shows that updates
are being downloaded but it doesn't happen as it shows 0% and then
disappears. I know that I should be getting updates to my antivirus software.
Click to expand...

The antivirus software does not use Windows automatic updates to obtain
newer virus definitions unless OneCare is installed.

Please post the last 50 or so lines of the WindowsUpdate.log the next
time the icon disappears:
Start > Run > type in or copy&paste the below into the Open: line and
then click OK or press Enter

%windir%\windowsupdate.log

Scroll all the way to *the bottom* of the log for the most recent entries.


MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============
2008-05-19 12:22:17:343 3992 cb0 Misc = Module: C:\WINDOWS\system32\wucltui.dll
Click to expand...
2008-05-19 12:22:17:343 3992 cb0 CltUI AU client got new directive =
'Download Progress', serviceId = {7971F918-A847-4430-9279-4A52D1EFE18D},
return = 0x00000000
2008-05-19 12:22:17:359 3992 cb0 CltUI AU client creating UI plugin,
clsid={3809920F-B9D4-42DA-92E0-E26265E0FB89}
2008-05-19 12:22:48:812 1224 eac DnldMgr Error 0x80072efe occurred while
downloading update; notifying dependent calls.
2008-05-19 12:23:24:359 1224 d5c DnldMgr Error 0x80072f78 occurred while
downloading update; notifying dependent calls.
2008-05-19 12:24:00:265 1224 49c DnldMgr Error 0x80072f78 occurred while
downloading update; notifying dependent calls.
2008-05-19 12:24:00:265 1224 594 AU AU checked download status and it
changed: Downloading is paused
2008-05-19 12:24:00:281 3992 cb0 CltUI AU client got new directive =
'Shutdown', serviceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, return =
0x00000000
2008-05-19 12:24:00:859 1224 674 AU AU received handle event
2008-05-19 12:24:26:171 1224 1f4 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab:
2008-05-19 12:24:26:218 1224 1f4 Misc Microsoft signed: Yes
2008-05-19 12:24:26:906 1224 1f4 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab:
2008-05-19 12:24:26:921 1224 1f4 Misc Microsoft signed: Yes
2008-05-19 12:24:26:953 1224 1f4 PT +++++++++++ PT: Synchronizing extended
update info +++++++++++
2008-05-19 12:24:26:953 1224 1f4 PT + ServiceId =
{7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL =
https://www.update.microsoft.com/v6/ClientWebService/client.asmx
2008-05-19 12:24:38:984 1224 1f4 Agent * Added update
{0290B2B7-0830-445B-8FEE-13BB4EBF18B9}.100 to search result
2008-05-19 12:24:38:984 1224 1f4 Agent * Added update
{E174AF91-A808-44CE-8936-B425F4581B03}.100 to search result
2008-05-19 12:24:38:984 1224 1f4 Agent * Added update
{2712D106-D80B-465C-AF38-8B1C4E9023DD}.100 to search result
2008-05-19 12:24:38:984 1224 1f4 Agent * Found 3 updates and 34 categories
in search; evaluated appl. rules of 500 out of 717 deployed entities
2008-05-19 12:24:39:109 1224 1f4 Agent *********
2008-05-19 12:24:39:109 1224 1f4 Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2008-05-19 12:24:39:109 1224 1f4 Agent *************
2008-05-19 12:24:39:109 1224 1f4 DnldMgr *********** DnldMgr: Regulation
Refresh [Svc: {7971F918-A847-4430-9279-4A52D1EFE18D}] ***********
2008-05-19 12:24:39:109 1224 594 AU >>## RESUMED ## AU: Search for updates
[CallId = {B961C84A-4BCB-4961-8D49-E0598F8E8006}]
2008-05-19 12:24:39:109 1224 594 AU # 3 updates detected
2008-05-19 12:24:39:109 1224 1f4 DnldMgr Contacting regulation server for 3
updates.
2008-05-19 12:24:39:109 1224 594 AU #########
2008-05-19 12:24:39:109 1224 594 AU ## END ## AU: Search for updates
[CallId = {B961C84A-4BCB-4961-8D49-E0598F8E8006}]
2008-05-19 12:24:39:109 1224 594 AU #############
2008-05-19 12:24:39:125 1224 594 AU AU setting next detection timeout to
2008-05-20 12:26:29
2008-05-19 12:24:39:125 1224 594 AU Setting AU scheduled install time to
2008-05-20 08:00:00
2008-05-19 12:24:39:218 1224 1f4 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\wuredir.cab:
2008-05-19 12:24:39:234 1224 1f4 Misc Microsoft signed: Yes
2008-05-19 12:24:39:375 1224 1f4 DnldMgr Regulation server path:
http://www.update.microsoft.com/v6/UpdateRegulationService/UpdateRegulation.asmx.
2008-05-19 12:24:40:375 1224 1f4 DnldMgr * Regulation call complete.
0x00000000
2008-05-19 12:24:40:718 1224 594 AU AU checked download status and it
changed: Downloading is not paused
2008-05-19 12:24:40:718 1224 594 AU AU setting pending client directive to
'Download Progress'
2008-05-19 12:24:44:109 1224 1f4 Report REPORT EVENT:
{60F04582-3CC6-458E-A4FE-B622CAF107A5} 2008-05-19
12:24:39:109-0500 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Software
Synchronization Windows Update Client successfully detected 3 updates.
2008-05-19 12:24:55:812 1224 674 AU Launched new AU client for directive
'Download Progress', session id = 0x0
2008-05-19 12:24:56:265 688 b38 Misc =========== Logging initialized
(build: 7.0.6000.381, tz: -0500) ===========
2008-05-19 12:24:56:265 688 b38 Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2008-05-19 12:24:56:265 688 b38 AUClnt Launched Client UI process
2008-05-19 12:24:56:437 688 b38 Misc =========== Logging initialized
(build: 7.0.6000.381, tz: -0500) ===========
2008-05-19 12:24:56:437 688 b38 Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2008-05-19 12:24:56:437 688 b38 Misc = Module:
C:\WINDOWS\system32\wucltui.dll
2008-05-19 12:24:56:437 688 b38 CltUI AU client got new directive =
'Download Progress', serviceId = {7971F918-A847-4430-9279-4A52D1EFE18D},
return = 0x00000000
2008-05-19 12:24:56:437 688 b38 CltUI AU client creating UI plugin,
clsid={3809920F-B9D4-42DA-92E0-E26265E0FB89}
2008-05-19 12:25:15:609 1224 ff8 DnldMgr Error 0x80072f78 occurred while
downloading update; notifying dependent calls.
2008-05-19 12:25:52:890 1224 ca4 DnldMgr Error 0x80072f78 occurred while
downloading update; notifying dependent calls.
2008-05-19 12:26:28:390 1224 910 DnldMgr Error 0x80072f78 occurred while
downloading update; notifying dependent calls.
2008-05-19 12:26:28:390 1224 594 AU AU checked download status and it
changed: Downloading is paused
2008-05-19 12:26:28:390 688 b38 CltUI AU client got new directive =
'Shutdown', serviceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, return =
0x00000000
2008-05-19 12:26:28:828 1224 674 AU AU received handle event

Here is the update log that I ran right after the icon disappeared. I've
been using this antivirus for quite awhile and everything has always updated
in the past. In fact the last update was done on 5/10.
 
M

MowGreen [MVP]

0x80072f78 ERROR_HTTP_INVALID_SERVER_RESPONSE
The server response could not be parsed.

Just because the system could previously update with the installed
antivirus does not mean that the AV has not corrupted files, logs, or
datastores that are needed to update. It may have been a case of a bad
virus definition that was installed; it may be that the AV has scanned
locked objects as described above and corrupted them; it may very well
be that the AV is incompatible with Windows, although the manufacturer
states that it is [ hello Norton, McAfee ! ].

What is the installed AV and did this issue occur after the AV installed
virus definitions on the day updating ceased to function ?

You could attempt a System Restore back to just *after* May 10th, as
you've stated that updates installed that day. DO NOT use the May 10th
restore point as that will uninstall the updates installed that day.

Will wait till you inform us of the AV situation.
BTW, is IE 7 installed ?

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============




Mary said:
2008-05-19 12:22:17:343 3992 cb0 Misc = Module: C:\WINDOWS\system32\wucltui.dll
Click to expand...

2008-05-19 12:22:17:343 3992 cb0 CltUI AU client got new directive =
'Download Progress', serviceId = {7971F918-A847-4430-9279-4A52D1EFE18D},
return = 0x00000000
2008-05-19 12:22:17:359 3992 cb0 CltUI AU client creating UI plugin,
clsid={3809920F-B9D4-42DA-92E0-E26265E0FB89}
2008-05-19 12:22:48:812 1224 eac DnldMgr Error 0x80072efe occurred while
downloading update; notifying dependent calls.
2008-05-19 12:23:24:359 1224 d5c DnldMgr Error 0x80072f78 occurred while
downloading update; notifying dependent calls.
2008-05-19 12:24:00:265 1224 49c DnldMgr Error 0x80072f78 occurred while
downloading update; notifying dependent calls.
2008-05-19 12:24:00:265 1224 594 AU AU checked download status and it
changed: Downloading is paused
2008-05-19 12:24:00:281 3992 cb0 CltUI AU client got new directive =
'Shutdown', serviceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, return =
0x00000000
2008-05-19 12:24:00:859 1224 674 AU AU received handle event
2008-05-19 12:24:26:171 1224 1f4 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab:
2008-05-19 12:24:26:218 1224 1f4 Misc Microsoft signed: Yes
2008-05-19 12:24:26:906 1224 1f4 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab:
2008-05-19 12:24:26:921 1224 1f4 Misc Microsoft signed: Yes
2008-05-19 12:24:26:953 1224 1f4 PT +++++++++++ PT: Synchronizing extended
update info +++++++++++
2008-05-19 12:24:26:953 1224 1f4 PT + ServiceId =
{7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL =
https://www.update.microsoft.com/v6/ClientWebService/client.asmx
2008-05-19 12:24:38:984 1224 1f4 Agent * Added update
{0290B2B7-0830-445B-8FEE-13BB4EBF18B9}.100 to search result
2008-05-19 12:24:38:984 1224 1f4 Agent * Added update
{E174AF91-A808-44CE-8936-B425F4581B03}.100 to search result
2008-05-19 12:24:38:984 1224 1f4 Agent * Added update
{2712D106-D80B-465C-AF38-8B1C4E9023DD}.100 to search result
2008-05-19 12:24:38:984 1224 1f4 Agent * Found 3 updates and 34 categories
in search; evaluated appl. rules of 500 out of 717 deployed entities
2008-05-19 12:24:39:109 1224 1f4 Agent *********
2008-05-19 12:24:39:109 1224 1f4 Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2008-05-19 12:24:39:109 1224 1f4 Agent *************
2008-05-19 12:24:39:109 1224 1f4 DnldMgr *********** DnldMgr: Regulation
Refresh [Svc: {7971F918-A847-4430-9279-4A52D1EFE18D}] ***********
2008-05-19 12:24:39:109 1224 594 AU >>## RESUMED ## AU: Search for updates
[CallId = {B961C84A-4BCB-4961-8D49-E0598F8E8006}]
2008-05-19 12:24:39:109 1224 594 AU # 3 updates detected
2008-05-19 12:24:39:109 1224 1f4 DnldMgr Contacting regulation server for 3
updates.
2008-05-19 12:24:39:109 1224 594 AU #########
2008-05-19 12:24:39:109 1224 594 AU ## END ## AU: Search for updates
[CallId = {B961C84A-4BCB-4961-8D49-E0598F8E8006}]
2008-05-19 12:24:39:109 1224 594 AU #############
2008-05-19 12:24:39:125 1224 594 AU AU setting next detection timeout to
2008-05-20 12:26:29
2008-05-19 12:24:39:125 1224 594 AU Setting AU scheduled install time to
2008-05-20 08:00:00
2008-05-19 12:24:39:218 1224 1f4 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\wuredir.cab:
2008-05-19 12:24:39:234 1224 1f4 Misc Microsoft signed: Yes
2008-05-19 12:24:39:375 1224 1f4 DnldMgr Regulation server path:
http://www.update.microsoft.com/v6/UpdateRegulationService/UpdateRegulation.asmx.
2008-05-19 12:24:40:375 1224 1f4 DnldMgr * Regulation call complete.
0x00000000
2008-05-19 12:24:40:718 1224 594 AU AU checked download status and it
changed: Downloading is not paused
2008-05-19 12:24:40:718 1224 594 AU AU setting pending client directive to
'Download Progress'
2008-05-19 12:24:44:109 1224 1f4 Report REPORT EVENT:
{60F04582-3CC6-458E-A4FE-B622CAF107A5} 2008-05-19
12:24:39:109-0500 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Software
Synchronization Windows Update Client successfully detected 3 updates.
2008-05-19 12:24:55:812 1224 674 AU Launched new AU client for directive
'Download Progress', session id = 0x0
2008-05-19 12:24:56:265 688 b38 Misc =========== Logging initialized
(build: 7.0.6000.381, tz: -0500) ===========
2008-05-19 12:24:56:265 688 b38 Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2008-05-19 12:24:56:265 688 b38 AUClnt Launched Client UI process
2008-05-19 12:24:56:437 688 b38 Misc =========== Logging initialized
(build: 7.0.6000.381, tz: -0500) ===========
2008-05-19 12:24:56:437 688 b38 Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2008-05-19 12:24:56:437 688 b38 Misc = Module:
C:\WINDOWS\system32\wucltui.dll
2008-05-19 12:24:56:437 688 b38 CltUI AU client got new directive =
'Download Progress', serviceId = {7971F918-A847-4430-9279-4A52D1EFE18D},
return = 0x00000000
2008-05-19 12:24:56:437 688 b38 CltUI AU client creating UI plugin,
clsid={3809920F-B9D4-42DA-92E0-E26265E0FB89}
2008-05-19 12:25:15:609 1224 ff8 DnldMgr Error 0x80072f78 occurred while
downloading update; notifying dependent calls.
2008-05-19 12:25:52:890 1224 ca4 DnldMgr Error 0x80072f78 occurred while
downloading update; notifying dependent calls.
2008-05-19 12:26:28:390 1224 910 DnldMgr Error 0x80072f78 occurred while
downloading update; notifying dependent calls.
2008-05-19 12:26:28:390 1224 594 AU AU checked download status and it
changed: Downloading is paused
2008-05-19 12:26:28:390 688 b38 CltUI AU client got new directive =
'Shutdown', serviceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, return =
0x00000000
2008-05-19 12:26:28:828 1224 674 AU AU received handle event

Here is the update log that I ran right after the icon disappeared. I've
been using this antivirus for quite awhile and everything has always updated
in the past. In fact the last update was done on 5/10.
Click to expand...
 
M

Mary Jo

MowGreen said:
0x80072f78 ERROR_HTTP_INVALID_SERVER_RESPONSE
The server response could not be parsed.

Just because the system could previously update with the installed
antivirus does not mean that the AV has not corrupted files, logs, or
datastores that are needed to update. It may have been a case of a bad
virus definition that was installed; it may be that the AV has scanned
locked objects as described above and corrupted them; it may very well
be that the AV is incompatible with Windows, although the manufacturer
states that it is [ hello Norton, McAfee ! ].

What is the installed AV and did this issue occur after the AV installed
virus definitions on the day updating ceased to function ?

You could attempt a System Restore back to just *after* May 10th, as
you've stated that updates installed that day. DO NOT use the May 10th
restore point as that will uninstall the updates installed that day.

Will wait till you inform us of the AV situation.
BTW, is IE 7 installed ?

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============

I am using Internet Explorer 7.0.5730.11 and the AV software is Trend Micro Antivirus Plus Antispyware 2008.
Click to expand...

This problem started on 5/14 or 5/15 not sure exactly which day it was and
the last update of the AV was on 5/10.

I do not have a backup from which I can restore.

Mary said:
2008-05-19 12:22:17:343 3992 cb0 Misc = Module: C:\WINDOWS\system32\wucltui.dll
Click to expand...

2008-05-19 12:22:17:343 3992 cb0 CltUI AU client got new directive =
'Download Progress', serviceId = {7971F918-A847-4430-9279-4A52D1EFE18D},
return = 0x00000000
2008-05-19 12:22:17:359 3992 cb0 CltUI AU client creating UI plugin,
clsid={3809920F-B9D4-42DA-92E0-E26265E0FB89}
2008-05-19 12:22:48:812 1224 eac DnldMgr Error 0x80072efe occurred while
downloading update; notifying dependent calls.
2008-05-19 12:23:24:359 1224 d5c DnldMgr Error 0x80072f78 occurred while
downloading update; notifying dependent calls.
2008-05-19 12:24:00:265 1224 49c DnldMgr Error 0x80072f78 occurred while
downloading update; notifying dependent calls.
2008-05-19 12:24:00:265 1224 594 AU AU checked download status and it
changed: Downloading is paused
2008-05-19 12:24:00:281 3992 cb0 CltUI AU client got new directive =
'Shutdown', serviceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, return =
0x00000000
2008-05-19 12:24:00:859 1224 674 AU AU received handle event
2008-05-19 12:24:26:171 1224 1f4 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab:
2008-05-19 12:24:26:218 1224 1f4 Misc Microsoft signed: Yes
2008-05-19 12:24:26:906 1224 1f4 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab:
2008-05-19 12:24:26:921 1224 1f4 Misc Microsoft signed: Yes
2008-05-19 12:24:26:953 1224 1f4 PT +++++++++++ PT: Synchronizing extended
update info +++++++++++
2008-05-19 12:24:26:953 1224 1f4 PT + ServiceId =
{7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL =
https://www.update.microsoft.com/v6/ClientWebService/client.asmx
2008-05-19 12:24:38:984 1224 1f4 Agent * Added update
{0290B2B7-0830-445B-8FEE-13BB4EBF18B9}.100 to search result
2008-05-19 12:24:38:984 1224 1f4 Agent * Added update
{E174AF91-A808-44CE-8936-B425F4581B03}.100 to search result
2008-05-19 12:24:38:984 1224 1f4 Agent * Added update
{2712D106-D80B-465C-AF38-8B1C4E9023DD}.100 to search result
2008-05-19 12:24:38:984 1224 1f4 Agent * Found 3 updates and 34 categories
in search; evaluated appl. rules of 500 out of 717 deployed entities
2008-05-19 12:24:39:109 1224 1f4 Agent *********
2008-05-19 12:24:39:109 1224 1f4 Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2008-05-19 12:24:39:109 1224 1f4 Agent *************
2008-05-19 12:24:39:109 1224 1f4 DnldMgr *********** DnldMgr: Regulation
Refresh [Svc: {7971F918-A847-4430-9279-4A52D1EFE18D}] ***********
2008-05-19 12:24:39:109 1224 594 AU >>## RESUMED ## AU: Search for updates
[CallId = {B961C84A-4BCB-4961-8D49-E0598F8E8006}]
2008-05-19 12:24:39:109 1224 594 AU # 3 updates detected
2008-05-19 12:24:39:109 1224 1f4 DnldMgr Contacting regulation server for 3
updates.
2008-05-19 12:24:39:109 1224 594 AU #########
2008-05-19 12:24:39:109 1224 594 AU ## END ## AU: Search for updates
[CallId = {B961C84A-4BCB-4961-8D49-E0598F8E8006}]
2008-05-19 12:24:39:109 1224 594 AU #############
2008-05-19 12:24:39:125 1224 594 AU AU setting next detection timeout to
2008-05-20 12:26:29
2008-05-19 12:24:39:125 1224 594 AU Setting AU scheduled install time to
2008-05-20 08:00:00
2008-05-19 12:24:39:218 1224 1f4 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\wuredir.cab:
2008-05-19 12:24:39:234 1224 1f4 Misc Microsoft signed: Yes
2008-05-19 12:24:39:375 1224 1f4 DnldMgr Regulation server path:
http://www.update.microsoft.com/v6/UpdateRegulationService/UpdateRegulation.asmx.
2008-05-19 12:24:40:375 1224 1f4 DnldMgr * Regulation call complete.
0x00000000
2008-05-19 12:24:40:718 1224 594 AU AU checked download status and it
changed: Downloading is not paused
2008-05-19 12:24:40:718 1224 594 AU AU setting pending client directive to
'Download Progress'
2008-05-19 12:24:44:109 1224 1f4 Report REPORT EVENT:
{60F04582-3CC6-458E-A4FE-B622CAF107A5} 2008-05-19
12:24:39:109-0500 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Software
Synchronization Windows Update Client successfully detected 3 updates.
2008-05-19 12:24:55:812 1224 674 AU Launched new AU client for directive
'Download Progress', session id = 0x0
2008-05-19 12:24:56:265 688 b38 Misc =========== Logging initialized
(build: 7.0.6000.381, tz: -0500) ===========
2008-05-19 12:24:56:265 688 b38 Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2008-05-19 12:24:56:265 688 b38 AUClnt Launched Client UI process
2008-05-19 12:24:56:437 688 b38 Misc =========== Logging initialized
(build: 7.0.6000.381, tz: -0500) ===========
2008-05-19 12:24:56:437 688 b38 Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2008-05-19 12:24:56:437 688 b38 Misc = Module:
C:\WINDOWS\system32\wucltui.dll
2008-05-19 12:24:56:437 688 b38 CltUI AU client got new directive =
'Download Progress', serviceId = {7971F918-A847-4430-9279-4A52D1EFE18D},
return = 0x00000000
2008-05-19 12:24:56:437 688 b38 CltUI AU client creating UI plugin,
clsid={3809920F-B9D4-42DA-92E0-E26265E0FB89}
2008-05-19 12:25:15:609 1224 ff8 DnldMgr Error 0x80072f78 occurred while
downloading update; notifying dependent calls.
2008-05-19 12:25:52:890 1224 ca4 DnldMgr Error 0x80072f78 occurred while
downloading update; notifying dependent calls.
2008-05-19 12:26:28:390 1224 910 DnldMgr Error 0x80072f78 occurred while
downloading update; notifying dependent calls.
2008-05-19 12:26:28:390 1224 594 AU AU checked download status and it
changed: Downloading is paused
2008-05-19 12:26:28:390 688 b38 CltUI AU client got new directive =
'Shutdown', serviceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, return =
0x00000000
2008-05-19 12:26:28:828 1224 674 AU AU received handle event

Here is the update log that I ran right after the icon disappeared. I've
been using this antivirus for quite awhile and everything has always updated
in the past. In fact the last update was done on 5/10.
Click to expand...
Click to expand...
 
M

MowGreen [MVP]

Mary said:
:

0x80072f78 ERROR_HTTP_INVALID_SERVER_RESPONSE
The server response could not be parsed.

Just because the system could previously update with the installed
antivirus does not mean that the AV has not corrupted files, logs, or
datastores that are needed to update. It may have been a case of a bad
virus definition that was installed; it may be that the AV has scanned
locked objects as described above and corrupted them; it may very well
be that the AV is incompatible with Windows, although the manufacturer
states that it is [ hello Norton, McAfee ! ].

What is the installed AV and did this issue occur after the AV installed
virus definitions on the day updating ceased to function ?

You could attempt a System Restore back to just *after* May 10th, as
you've stated that updates installed that day. DO NOT use the May 10th
restore point as that will uninstall the updates installed that day.

Will wait till you inform us of the AV situation.
BTW, is IE 7 installed ?

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============

I am using Internet Explorer 7.0.5730.11 and the AV software is Trend Micro Antivirus Plus Antispyware 2008.
Click to expand...


This problem started on 5/14 or 5/15 not sure exactly which day it was and
the last update of the AV was on 5/10.

I do not have a backup from which I can restore.
Click to expand...

You're confusing System Restore with backing up:

How to Restore a Windows XP system to a previous State using System Restore
http://bertk.mvps.org/index.html


MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============
 
M

Mary Jo

MowGreen said:
Mary said:
:

0x80072f78 ERROR_HTTP_INVALID_SERVER_RESPONSE
The server response could not be parsed.

Just because the system could previously update with the installed
antivirus does not mean that the AV has not corrupted files, logs, or
datastores that are needed to update. It may have been a case of a bad
virus definition that was installed; it may be that the AV has scanned
locked objects as described above and corrupted them; it may very well
be that the AV is incompatible with Windows, although the manufacturer
states that it is [ hello Norton, McAfee ! ].

What is the installed AV and did this issue occur after the AV installed
virus definitions on the day updating ceased to function ?

You could attempt a System Restore back to just *after* May 10th, as
you've stated that updates installed that day. DO NOT use the May 10th
restore point as that will uninstall the updates installed that day.

Will wait till you inform us of the AV situation.
BTW, is IE 7 installed ?

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============

I am using Internet Explorer 7.0.5730.11 and the AV software is Trend Micro Antivirus Plus Antispyware 2008.
Click to expand...


This problem started on 5/14 or 5/15 not sure exactly which day it was and
the last update of the AV was on 5/10.

I do not have a backup from which I can restore.
Click to expand...

You're confusing System Restore with backing up:

How to Restore a Windows XP system to a previous State using System Restore
http://bertk.mvps.org/index.html


MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============
Click to expand...

You are right - I have them confused. I will try this.
 

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