Update IdeaCom touchscreen update (PS/2)

[Karembue]

Hello support.
I have VERY - VERY special problem.....
When i installing the IdeaCom touchscreen update (PS/2) , and i make restart
my mouse (p/s 2) not recognize it.... now i work with usb...
How i can remove this updates to fixit ?

I have windows xp sp3

Thank you

 

[David B.]

Not a special problem at all, others are having the same issue with the same
update, I've seen at least 2 other threads on the subject, do a driver
rollback from device manager, I haven't seen any feedback on whether this
works or not yet.

 

[David B.]

Ok, it seems a driver rollback doesn't work.
This is from the vista general group.

"You are not alone.
All computers I am responsible for with PS2 mice have failed after
installing the IdeaCom driver.

Our fix has been to remove the driver (in XP- \windows\system32\drivers)
then uninstall it from HID in device manager.

A reboot will cause the OS to reload the original driver.

Note that you must remove the driver before the reboot, or the bad driver
will reload and you will be right back to where you started.

FYI - We had to use a USB based mouse to get around until this was done. USB
mice still work after the update.

Also, this is the fix that has worked for us (about 18 computers) and is not
official. We are still waiting to see what Microsoft is going to do about
it. Until then we have issued an alert to our customers NOT do any
updates."

 

[Karembue]

When i unistalling the driver from device manager , , and after reboot ,
everything is ok .

Thank you for your support....

 

[Paul]

When i unistalling the driver from device manager , , and after reboot ,
everything is ok .

Thank you for your support....

A basic principle is

"Never take driver updates from Windows Update!"

Driver updates should come from the computer manufacturer
or from the company that made the hardware chip or device.
Be very suspicious of anything offered via Windows Update.

I was offered that stupid IdeaCom driver as well, and
couldn't believe what I was seeing. I don't have
any Ideacom hardware in my computer. What where
they thinking ? I didn't install it.

Paul

 

[Doug W.]

Use RESTORE to the last RESTORE point...you will have to boot up
in SAFE mode in order to do this. This worked for me but I
should have known better than to download this update anyway.
One feels quite helpless with a dead mouse. The other solutions
re: driver deletion most likely work as well altho' I haven't
tried that.

I trusted Microsoft to do things right re: driver update...never
again.

Doug W.

 

[Doug W.]

A basic principle is

"Never take driver updates from Windows Update!"

Driver updates should come from the computer manufacturer
or from the company that made the hardware chip or device.
Be very suspicious of anything offered via Windows Update.

I was offered that stupid IdeaCom driver as well, and
couldn't believe what I was seeing. I don't have
any Ideacom hardware in my computer. What where
they thinking ? I didn't install it.

Paul