update failure

[user]

Dear All
I have a friends laptop that is set to download windows updates, but not
install them.

The Laptop have Windows XP on it with SP3 and internet Explorer 7.

Every time the following update downloads and I then say Install, it
fails. I have told Windows not to notify me about this update, but it
keeps coming back.
The patch appears to date from June 2008 :-

Cumulative Security Update for Internet Explorer for Windows XP (KB953838)

I search on Microsoft, but cannot find any help with this problem, can
anyone help please?
Thank you
Barry

 

[Unknown]

What are firewall settings? Any Virus Malware programs running?

 

[Barry]

Hi to all replies so far
Having problem here with Thunderbird

I think IE 7 was installed prior to SP3 being installed.
Also, there is AVG Anti Virus running, and now Spybot search & Destroy.
Windows Firewall running.
Reluctant to turn off these though, unless absolutely necessary.
Thank you