Unable to install updates

[Nick]

Unable to install high-priority updates:
1 - Cumulative Security Update for Internet Explorer 6 for Windows XP
(KB942615)
2 - Windows Internet Explorer 7 for Windows XP
3 - Security Update for Microsoft .NET Framework, Version 1.1 Service Pack 1
(KB928366)
4 - Security Update for Windows XP (KB905749)

Microsoft Office 2003
1 - Office 2003 Service Pack 3 (SP3)
2 - Visio 2003 Service Pack 3 (SP3)
3 - OneNote 2003 Service Pack 3 (SP3)

Here are the error messages:
SLB51.TMP has encountered a problem and needs to close.
SLB10.TMP hs encountered a problem and has to close.

What is causing the problem?

 

[TaurArian]

| Unable to install high-priority updates:
| 1 - Cumulative Security Update for Internet Explorer 6 for Windows XP
| (KB942615)
| 2 - Windows Internet Explorer 7 for Windows XP
| 3 - Security Update for Microsoft .NET Framework, Version 1.1 Service Pack 1
| (KB928366)
| 4 - Security Update for Windows XP (KB905749)
|
| Microsoft Office 2003
| 1 - Office 2003 Service Pack 3 (SP3)
| 2 - Visio 2003 Service Pack 3 (SP3)
| 3 - OneNote 2003 Service Pack 3 (SP3)
|
| Here are the error messages:
| SLB51.TMP has encountered a problem and needs to close.
| SLB10.TMP hs encountered a problem and has to close.
|
| What is causing the problem?

Hi Nick, any error codes?

Anything in the WU Log?

How to view the Update log in Windows:-

Click Start, and then click Run.
In the Open box, type: %windir%\windowsupdate.log
and then click OK.

Scroll down towards the bottom for the latest entries to locate the error code(s)
associated with the latest failed attempt to download/install. If appropriate copy and
paste the error codes into this thread so someone may be able to assist you. On the other
hand, you may be able to find the error code and other suggestions by searching the
Windows Update Newsgroup.

Also check Windows folder for file called KB******.log (****** = number of update ie
KB896688) and post the contents of the failed update.
This may provide further clues as to why the update failed.

How to read the Windowsupdate.log file:
http://support.microsoft.com/kb/902093

Finally, I've crossposted to the WU Newsgroup in the hope someone there may be able to
assist further once you provide a bit more info.

Windows Update newsgroup:
(OE newsreader)
news://msnews.microsoft.com/microsoft.public.windowsupdate
or
(Web)
http://www.microsoft.com/windowsxp/...=microsoft.public.windowsupdate&lang=en&cr=US

--
====================================
TaurArian [MVP] 2005-2008 - Australia
====================================
How to ask a question: http://support.microsoft.com/kb/555375
http://taurarian.mvps.org/index.htm
Emails will not be acknowledged - please post to the newsgroup so all may benefit.

 

[PA Bear [MS MVP]]

Tip: Temporarily disable real-time protection by your anti-virus and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
Anti-Spyware) and/or any third-party firewall (e.g., ZA) before attempting
to install the update(s). If you disable the third-party firewall, make
certain that you enable the Windows Firewall!

=====================

How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/?kbid=906602

1. See the "Need more help? Tell us what problem you are having" section of
http://support.microsoft.com/?scid=ph;en-us;6527

2. You cannot install some updates or programs
http://support.microsoft.com/default.aspx?scid=kb;en-us;822798

3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
associated with the download/install.

How to read the Windowsupdate.log file
http://support.microsoft.com/kb/902093

3b. Compare errors to those listed here:
http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122
and/or go to http://windowsupdate.microsoft.com > click on Help and Support
link in left pane > Solve problems on your own.

4. Windows Update Checklist:
http://www3.telus.net/dandemar/updtcl.htm

5. Windows Update-specific newsgroup:
news://msnews.microsoft.com/microsoft.public.windowsupdate

Archive of Windows Update newsgroup:
http://groups-beta.google.com/group/microsoft.public.windowsupdate

===========================

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport