Security Update for IE7 WinXP KB950759 fails to install

[ju.c]

"Cumulative Security Update for Internet Explorer 7 for Windows XP (KB950759)" installation fails on XP Pro SP3. Automatic Updates was the first try, after that failed I downloaded the file from Microsoft Downloads. That too failed, so I tried the Microsoft Update Site. Same thing - fails. It seems to do a precondition check and something tells it to stop installing. Not anti-malware software, system fully updated and working perfectly. Any ideas or sympathy?


ju.c

 

[PA Bear [MS MVP]]

[X-post to Windows Update newsgroup]

Was IE7 installed before or after WinXP SP3 was installed?

What does WindowsUpdate.log have to say about the failure to install?

How to read the Windowsupdate.log file
http://support.microsoft.com/kb/902093

Compare errors to those listed here:
http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122
and/or go to http://windowsupdate.microsoft.com > click on Help and Support
link in left pane > Solve problems on your own.

================================

Tip: Temporarily disable real-time protection by your anti-virus and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot Tea Timer,
AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
attempting to install the update(s). If you disable the third-party
firewall, make certain that you enable the Windows Firewall!

How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/kb/906602

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB950759).

LOOK! => If your problem relates to a Cumulative Security Update for IE,
call the above number and ask to be transferred to the Consumer IE7 queue
(which is 47830).

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.

 

[PA Bear [MS MVP]]

0x8007F0F1 is the key error but you've gotta answer some more questions
before we can make sense of it here.

Repost:

Was IE7 installed before or after WinXP SP3 was installed?

Did you install Win XP SP3 via Windows Update or manually? Had you
reinstalled WinXP (SP2) just before you installed SP3?

What anti-virus application or security suite is installed? What
anti-spyware applications (other than Defender)? What third-party firewall
(if any)? Were any of these applications running when you installed SP3?

Were any other updates offered besides KB950759? If so, did they install
successfully?
--
~PA Bear

Is this enough? Too much? (Date & Time removed)

1192 6dc Handler :::::::::::::
1192 6dc Handler :: START :: Handler: Windows Patch Install
1192 6dc Handler :::::::::
1192 6dc Handler : Updates to install = 1
1192 6dc Handler : Installing update
{665968F0-0FD1-46D0-B5EC-C9E416E55BDF}.105 1192 82c Handler Installing
with
parameters=-q -z -er,
sandbox=C:\WINDOWS\SoftwareDistribution\Download\f4bbe93413da6448b38093eb5244141e.
1192 82c Handler Install completed with 0x8007f0f1. 1192 6dc Handler
FATAL:
UH: 0x8007f0f1: InstallOrUninstallThread failed in
CUHWindowsPatchHandler::HandleSingleUpdate 1192 6dc Handler : WARNING:
Install completed: result type = 0x0, installer error = True, error =
0x8007f0f1, disabled until reboot = No, reboot required = No 1852 eb0 AU

## RESUMED ## AU: Installing update [UpdateId =

{B4D318F7-B6A2-4470-A051-1D20600AAD80}] 1192 6dc Handler FATAL: UH:
0x8024200b: HandleSingleUpdate failed in
CUHWindowsPatchHandler::HandleMultipleUpdates 1192 6dc Handler :::::::::
1852 eb0 AU # WARNING: Install failed, error = 0x8007F0F1 / 0x8007F0F1
1192 6dc Handler :: END :: Handler: Windows Patch Install 1192 6dc
Handler ::::::::::::: 1852 eb0 AU Install call completed. 1852 eb0 AU #
WARNING: Install call completed, reboot required = No, error = 0x00000000
1852 ffc Agent ********* 1852 eb0 AU ######### 1852 eb0 AU ## END ##
AU:
Installing updates [CallId = {0427DBB3-ADD5-446C-9B69-8554875215AF}] 1852
eb0 AU #############


ju.c

[X-post to Windows Update newsgroup]

Was IE7 installed before or after WinXP SP3 was installed?

What does WindowsUpdate.log have to say about the failure to install?

How to read the Windowsupdate.log file
http://support.microsoft.com/kb/902093

Compare errors to those listed here:
http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122
and/or go to http://windowsupdate.microsoft.com > click on Help and
Support
link in left pane > Solve problems on your own.

================================

Tip: Temporarily disable real-time protection by your anti-virus and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot Tea
Timer,
AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
attempting to install the update(s). If you disable the third-party
firewall, make certain that you enable the Windows Firewall!

How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/kb/906602

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY
in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated
with
security updates. When you call, clearly state that your problem is
related to a Security Update and cite the update's KB number (e.g.,
KB950759).

LOOK! => If your problem relates to a Cumulative Security Update for IE,
call the above number and ask to be transferred to the Consumer IE7 queue
(which is 47830).

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available
through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net

"Cumulative Security Update for Internet Explorer 7 for Windows XP
(KB950759)" installation fails on XP Pro SP3. Automatic Updates was the
first try, after that failed I downloaded the file from Microsoft
Downloads. That too failed, so I tried the Microsoft Update Site. Same
thing - fails. It seems to do a precondition check and something tells
it
to stop installing. Not anti-malware software, system fully updated and
working perfectly. Any ideas or sympathy?

 

[david331]

---> I, too, am having this problem. The last error in the log is
0x80070005; however, the WU website shows 0x8DDD0007.

---> From the end of the log:

***
2008-06-11 22:14:31:890 1220 64c Report REPORT EVENT:
{F1E8DA62-4B30-45B6-9C16-0D269642E225} 2008-06-11
22:14:26:890-0500 1 182 101 {B4D318F7-B6A2-4470-A051-1D20600AAD80} 106 80070005 WindowsUpdate Failure Content
Install Installation Failure: Windows failed to install the following update
with error 0x80070005: Cumulative Security Update for Internet Explorer 7 for
Windows XP (KB950759).
***

Virus protection was turned off during install; I use a hardware firewall.

---> What I've tried:
1 -- I tried using the AU Reset tool from Sheenan Stanley
(http://www.microsoft.com/communitie...date&mid=38beac09-b7f4-45ee-9c47-5c28fd2b974e).
After running his tool, I went back to the WU website & went through the DL
& installation of 950759 again. It asked me to reboot, which I did. After
reboot, the yellow shield is still in the systray


2 -- Tried following the troubleshooting steps offered on the WU website.

3 -- I have tried calling the PCSAFETY number for different WU issues in the
past (different computer), and the person's thick accent coupled w/ the
excessive background noise made it impossible to understand the tech.


---> I think this is the part of the log where it begins the 950759 update...

***
2008-06-11 22:12:38:031 1220 64c DnldMgr *************
2008-06-11 22:12:38:031 1220 64c DnldMgr ** START ** DnldMgr: Downloading
updates [CallerId = WindowsUpdate]
2008-06-11 22:12:38:031 1220 64c DnldMgr *********
2008-06-11 22:12:38:031 1220 64c DnldMgr * Call ID =
{DE35BA07-28D1-4E84-BBE9-478B4E14EE3D}
2008-06-11 22:12:38:031 1220 64c DnldMgr * Priority = 3, Interactive = 1,
Owner is system = 0, Explicit proxy = 1, Proxy session id = -1, ServiceId =
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2008-06-11 22:12:38:031 1220 64c DnldMgr * Updates to download = 1
2008-06-11 22:12:38:031 1220 64c Agent * Title = Cumulative Security
Update for Internet Explorer 7 for Windows XP (KB950759)
2008-06-11 22:12:38:031 1220 64c Agent * UpdateId =
{B4D318F7-B6A2-4470-A051-1D20600AAD80}.106
2008-06-11 22:12:38:031 1220 64c Agent * Bundles 1 updates:
2008-06-11 22:12:38:031 1220 64c Agent *
{665968F0-0FD1-46D0-B5EC-C9E416E55BDF}.105
2008-06-11 22:12:38:062 1220 64c DnldMgr *********** DnldMgr: New download
job [UpdateId = {665968F0-0FD1-46D0-B5EC-C9E416E55BDF}.105] ***********
2008-06-11 22:12:38:062 1220 64c DnldMgr * Queueing update for download
handler request generation.
2008-06-11 22:12:38:062 1220 64c DnldMgr Generating download request for
update {665968F0-0FD1-46D0-B5EC-C9E416E55BDF}.105
2008-06-11 22:12:39:125 1220 64c Handler Windows Patch download for UpdateId
= {665968F0-0FD1-46D0-B5EC-C9E416E55BDF}: selected action is download
full-file.
2008-06-11 22:12:39:125 1220 64c DnldMgr *********** DnldMgr: New download
job [UpdateId = {665968F0-0FD1-46D0-B5EC-C9E416E55BDF}.105] ***********
2008-06-11 22:12:39:578 1220 64c DnldMgr * BITS job initialized, JobId =
{F10242FF-051A-4531-9347-22E639983D64}
2008-06-11 22:12:39:671 1220 64c DnldMgr * Downloading from
http://www.download.windowsupdate.c..._b910626d4cdb552ffe41ce7a8a28419e14c2a607.exe
to
C:\WINDOWS\SoftwareDistribution\Download\87ff457a44289b1c3f0d1fa652bd7f66\IE7-WindowsXP-KB950759-x86-ENU.exe (full file).
2008-06-11 22:12:39:828 1220 64c Agent *********
2008-06-11 22:12:39:828 1220 64c Agent ** END ** Agent: Downloading
updates [CallerId = WindowsUpdate]
2008-06-11 22:12:39:828 1220 64c Agent *************
2008-06-11 22:13:49:750 1220 824 DnldMgr BITS job
{F10242FF-051A-4531-9347-22E639983D64} completed successfully
2008-06-11 22:13:50:218 1220 824 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\Download\87ff457a44289b1c3f0d1fa652bd7f66\IE7-WindowsXP-KB950759-x86-ENU.exe:
2008-06-11 22:13:50:296 1220 824 Misc Microsoft signed: Yes
2008-06-11 22:13:50:296 1220 824 DnldMgr Download job bytes total = 0,
bytes transferred = 8914472
2008-06-11 22:13:50:296 1220 824 DnldMgr *********** DnldMgr: New download
job [UpdateId = {665968F0-0FD1-46D0-B5EC-C9E416E55BDF}.105] ***********
2008-06-11 22:13:50:296 1220 824 DnldMgr * Queueing update for download
handler request generation.
2008-06-11 22:13:50:296 1220 824 DnldMgr Generating download request for
update {665968F0-0FD1-46D0-B5EC-C9E416E55BDF}.105
2008-06-11 22:13:51:343 1220 824 Handler Windows Patch download for UpdateId
= {665968F0-0FD1-46D0-B5EC-C9E416E55BDF}: selected action is download
full-file.
2008-06-11 22:13:55:671 1220 824 DnldMgr *********** DnldMgr: New download
job [UpdateId = {665968F0-0FD1-46D0-B5EC-C9E416E55BDF}.105] ***********
2008-06-11 22:13:55:671 1220 824 DnldMgr * All files for update were
already downloaded and are valid.
2008-06-11 22:13:55:687 3072 b14 COMAPI >>-- RESUMED -- COMAPI: Download
[ClientId = WindowsUpdate]
2008-06-11 22:13:55:687 3072 b14 COMAPI - Download call complete
(succeeded = 1, succeeded with errors = 0, failed = 0, unaccounted = 0)
2008-06-11 22:13:55:687 3072 b14 COMAPI ---------
2008-06-11 22:13:55:687 3072 b14 COMAPI -- END -- COMAPI: Download
[ClientId = WindowsUpdate]
2008-06-11 22:13:55:687 3072 b14 COMAPI -------------
2008-06-11 22:13:56:250 3072 c2c COMAPI -------------
2008-06-11 22:13:56:250 3072 c2c COMAPI -- START -- COMAPI: Install
[ClientId = WindowsUpdate]
2008-06-11 22:13:56:250 3072 c2c COMAPI ---------
2008-06-11 22:13:56:250 3072 c2c COMAPI - Allow source prompts: Yes;
Forced: No; Force quiet: No
2008-06-11 22:13:56:250 3072 c2c COMAPI - Updates in request: 1
2008-06-11 22:13:56:250 3072 c2c COMAPI - ServiceID =
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2008-06-11 22:13:56:250 3072 c2c COMAPI - Updates to install = 1
2008-06-11 22:13:56:250 3072 c2c COMAPI <<-- SUBMITTED -- COMAPI: Install
[ClientId = WindowsUpdate]
2008-06-11 22:13:56:250 1220 9f4 Agent *************
2008-06-11 22:13:56:250 1220 9f4 Agent ** START ** Agent: Installing
updates [CallerId = WindowsUpdate]
2008-06-11 22:13:56:250 1220 9f4 Agent *********
2008-06-11 22:13:56:250 1220 9f4 Agent * Updates to install = 1
2008-06-11 22:13:56:250 1220 9f4 Agent * Title = Cumulative Security
Update for Internet Explorer 7 for Windows XP (KB950759)
2008-06-11 22:13:56:250 1220 9f4 Agent * UpdateId =
{B4D318F7-B6A2-4470-A051-1D20600AAD80}.106
2008-06-11 22:13:56:250 1220 9f4 Agent * Bundles 1 updates:
2008-06-11 22:13:56:250 1220 9f4 Agent *
{665968F0-0FD1-46D0-B5EC-C9E416E55BDF}.105
2008-06-11 22:13:57:218 1220 9f4 Handler Attempting to create remote handler
process as HEPBURN\Barbara M. Hepburn in session 0
2008-06-11 22:13:57:421 1220 9f4 DnldMgr Preparing update for install,
updateId = {665968F0-0FD1-46D0-B5EC-C9E416E55BDF}.105.
2008-06-11 22:13:57:421 3916 f64 Misc =========== Logging initialized
(build: 7.1.6001.65, tz: -0500) ===========
2008-06-11 22:13:57:421 3916 f64 Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2008-06-11 22:13:57:421 3916 f64 Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2008-06-11 22:13:57:421 3916 f64 Handler :::::::::::::
2008-06-11 22:13:57:421 3916 f64 Handler :: START :: Handler: Windows Patch
Install
2008-06-11 22:13:57:421 3916 f64 Handler :::::::::
2008-06-11 22:13:57:421 3916 f64 Handler : Updates to install = 1
2008-06-11 22:13:57:421 3916 f64 Handler : Installing update
{665968F0-0FD1-46D0-B5EC-C9E416E55BDF}.105
2008-06-11 22:13:57:421 3916 f68 Handler Installing with parameters=-q -z
-er,
sandbox=C:\WINDOWS\SoftwareDistribution\Download\f4bbe93413da6448b38093eb5244141e.
2008-06-11 22:14:00:671 1220 64c Report REPORT EVENT:
{94B6E71D-7DDB-46A6-B78A-5C0146997829} 2008-06-11
22:13:55:671-0500 1 162 101 {B4D318F7-B6A2-4470-A051-1D20600AAD80} 106 0 WindowsUpdate Success Content Download Download succeeded.
2008-06-11 22:14:26:890 3916 f68 Handler Install completed with 0x80070005.
2008-06-11 22:14:26:890 3916 f64 Handler FATAL: UH: 0x80070005:
InstallOrUninstallThread failed in CUHWindowsPatchHandler::HandleSingleUpdate
2008-06-11 22:14:26:890 3916 f64 Handler : WARNING: Install completed:
result type = 0x0, installer error = True, error = 0x80070005, disabled until
reboot = Yes, reboot required = No
2008-06-11 22:14:26:890 3916 f64 Handler FATAL: UH: 0x8024200b:
HandleSingleUpdate failed in CUHWindowsPatchHandler::HandleMultipleUpdates
2008-06-11 22:14:26:890 3916 f64 Handler :::::::::
2008-06-11 22:14:26:890 3916 f64 Handler :: END :: Handler: Windows Patch
Install
2008-06-11 22:14:26:890 3916 f64 Handler :::::::::::::
2008-06-11 22:14:26:906 1220 9f4 Agent *********
2008-06-11 22:14:26:906 1220 9f4 Agent ** END ** Agent: Installing
updates [CallerId = WindowsUpdate]
2008-06-11 22:14:26:906 1220 9f4 Agent *************
2008-06-11 22:14:26:906 1220 1cc AU AU setting pending client directive to
'Reboot Pending'
2008-06-11 22:14:26:906 1220 1cc AU Triggering Offline detection
(non-interactive)
2008-06-11 22:14:26:906 3072 fb4 COMAPI >>-- RESUMED -- COMAPI: Install
[ClientId = WindowsUpdate]
2008-06-11 22:14:26:906 3072 fb4 COMAPI - Install call complete (succeeded
= 0, succeeded with errors = 0, failed = 1, unaccounted = 0)
2008-06-11 22:14:26:906 3072 fb4 COMAPI - Reboot required = Yes
2008-06-11 22:14:26:906 3072 fb4 COMAPI - WARNING: Exit code = 0x00000000;
Call error code = 0x80240022
2008-06-11 22:14:26:906 3072 fb4 COMAPI ---------
2008-06-11 22:14:26:906 3072 fb4 COMAPI -- END -- COMAPI: Install
[ClientId = WindowsUpdate]
2008-06-11 22:14:26:906 3072 fb4 COMAPI -------------
2008-06-11 22:14:26:906 1220 1cc AU #############
2008-06-11 22:14:26:906 1220 1cc AU ## START ## AU: Search for updates
2008-06-11 22:14:26:906 1220 1cc AU #########
2008-06-11 22:14:26:906 1220 1cc AU <<## SUBMITTED ## AU: Search for updates
[CallId = {27EA0F60-4661-4767-BB7F-65AA6BA03B9B}]
2008-06-11 22:14:26:921 1220 64c Agent *************
2008-06-11 22:14:26:921 1220 64c Agent ** START ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2008-06-11 22:14:26:921 1220 64c Agent *********
2008-06-11 22:14:26:921 1220 64c Agent * Online = No; Ignore download
priority = No
2008-06-11 22:14:26:921 1220 64c Agent * Criteria = "IsHidden=0 and
IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or
IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and
IsAssigned=1 or IsHidden=0 and IsInstalled=1 and
DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or
IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and
IsAssigned=1 and RebootRequired=1"
2008-06-11 22:14:26:921 1220 64c Agent * ServiceID =
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2008-06-11 22:14:28:218 1220 64c Agent Handler for update
{B4D318F7-B6A2-4470-A051-1D20600AAD80}.106 is not active. Not returning it.
2008-06-11 22:14:28:218 1220 64c Agent * Found 0 updates and 12 categories
in search; evaluated appl. rules of 198 out of 291 deployed entities
2008-06-11 22:14:28:218 1220 64c Agent *********
2008-06-11 22:14:28:218 1220 64c Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2008-06-11 22:14:28:218 1220 64c Agent *************
2008-06-11 22:14:28:218 1220 60c AU >>## RESUMED ## AU: Search for updates
[CallId = {27EA0F60-4661-4767-BB7F-65AA6BA03B9B}]
2008-06-11 22:14:28:218 1220 60c AU # 0 updates detected
2008-06-11 22:14:28:218 1220 60c AU #########
2008-06-11 22:14:28:218 1220 60c AU ## END ## AU: Search for updates
[CallId = {27EA0F60-4661-4767-BB7F-65AA6BA03B9B}]
2008-06-11 22:14:28:218 1220 60c AU #############
2008-06-11 22:14:28:218 1220 60c AU Setting AU scheduled install time to
2008-06-12 08:00:00
2008-06-11 22:14:31:890 1220 64c Report REPORT EVENT:
{F1E8DA62-4B30-45B6-9C16-0D269642E225} 2008-06-11
22:14:26:890-0500 1 182 101 {B4D318F7-B6A2-4470-A051-1D20600AAD80} 106 80070005 WindowsUpdate Failure Content
Install Installation Failure: Windows failed to install the following update
with error 0x80070005: Cumulative Security Update for Internet Explorer 7 for
Windows XP (KB950759).
2008-06-11 22:14:41:921 1220 1cc AU Launched new AU client for directive
'Reboot Pending', session id = 0x0
2008-06-11 22:14:41:968 3140 c48 Misc =========== Logging initialized
(build: 7.1.6001.65, tz: -0500) ===========
2008-06-11 22:14:41:968 3140 c48 Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2008-06-11 22:14:41:968 3140 c48 AUClnt Launched Client UI process
2008-06-11 22:14:42:296 3140 c48 Misc =========== Logging initialized
(build: 7.1.6001.65, tz: -0500) ===========
2008-06-11 22:14:42:296 3140 c48 Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2008-06-11 22:14:42:296 3140 c48 Misc = Module:
C:\WINDOWS\system32\wucltui.dll
2008-06-11 22:14:42:296 3140 c48 CltUI AU client got new directive = 'Reboot
Pending', serviceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}, return =
0x00000000
***

[X-post to Windows Update newsgroup]

Was IE7 installed before or after WinXP SP3 was installed?

What does WindowsUpdate.log have to say about the failure to install?

How to read the Windowsupdate.log file
http://support.microsoft.com/kb/902093

Compare errors to those listed here:
http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122
and/or go to http://windowsupdate.microsoft.com > click on Help and Support
link in left pane > Solve problems on your own.

================================

Tip: Temporarily disable real-time protection by your anti-virus and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot Tea Timer,
AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
attempting to install the update(s). If you disable the third-party
firewall, make certain that you enable the Windows Firewall!

How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/kb/906602

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB950759).

LOOK! => If your problem relates to a Cumulative Security Update for IE,
call the above number and ask to be transferred to the Consumer IE7 queue
(which is 47830).

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net

"Cumulative Security Update for Internet Explorer 7 for Windows XP
(KB950759)" installation fails on XP Pro SP3. Automatic Updates was the
first try, after that failed I downloaded the file from Microsoft
Downloads. That too failed, so I tried the Microsoft Update Site. Same
thing - fails. It seems to do a precondition check and something tells it
to stop installing. Not anti-malware software, system fully updated and
working perfectly. Any ideas or sympathy?

 

[Allan]

"Cumulative Security Update for Internet Explorer 7 for Windows XP
(KB950759)" installation fails on XP Pro SP3. Automatic Updates was the
first try, after that failed I downloaded the file from Microsoft
Downloads. That too failed, so I tried the Microsoft Update Site. Same
thing - fails. It seems to do a precondition check and something tells it
to stop installing. Not anti-malware software, system fully updated and
working perfectly. Any ideas or sympathy?

I encountered the same problem but fortunately I found a solution offered in
another thread. Simply reinstall IE7 from the MS download center and then
the update will install cleanly. I ran the latest version of Belarc Advisor
and it shows all required security updates have been applied. I did disable
my AVG 8.0 Free Edition
Resident Shield while updating.
http://www.microsoft.com/windows/downloads/default.mspx
In case anyone is wondering I do have the Google toolbar beta (not Google
Earth) installed,
Version: 5.0.1112.7760-big/en (GGLL)
Notifier Version: 3.0.914.9778 .

 

[Tony Batchelor]

This problem is the same one as I have just experienced. I have XP Pro with
SP3 on a desktop and a notebook. The OS was installed on both of them from a
slipstreamed XP/SP3 CD. They both have AVG 8 Free version installed. No
others. XP Firewall.
The notebook installed the same update plus five more in the same batch
without any problems on the 11th June. I didn't make any changes to AVG.
They both had IE7 installed a few days ago, that is, later than the OS.

The desktop also downloaded (from Update) the same six updates on the same
day and started to install them. But, after the message "Initializing
Installation" appeared, nothing else happened, except for the HDD buzzing
away!

I left it running for about five hours while doing other things, and then
shut down the computer. It duly came up with the shutting down message, and
then the message "updates being installed 1....6...." or similar. Then I gave
it some more time and as the message remained unchanged, I switched off.

So why the diference?

Tony

 

[PA Bear [MS MVP]]

Please begin a new thread about your issoes, David. Thanks.

---> I, too, am having this problem. The last error in the log is
0x80070005; however, the WU website shows 0x8DDD0007.

<snip>

 

[PA Bear [MS MVP]]

Please begin a new thread about your issues, Tony. Thanks.

This problem is the same one as I have just experienced. I have XP Pro
with
SP3 on a desktop and a notebook. The OS was installed on both of them from
a
slipstreamed XP/SP3 CD. They both have AVG 8 Free version installed. No
others. XP Firewall.
The notebook installed the same update plus five more in the same batch
without any problems on the 11th June. I didn't make any changes to AVG.
They both had IE7 installed a few days ago, that is, later than the OS.

The desktop also downloaded (from Update) the same six updates on the same
day and started to install them. But, after the message "Initializing
Installation" appeared, nothing else happened, except for the HDD buzzing
away!

I left it running for about five hours while doing other things, and then
shut down the computer. It duly came up with the shutting down message,
and
then the message "updates being installed 1....6...." or similar. Then I
gave it some more time and as the message remained unchanged, I switched
off.

So why the diference?

Tony

[X-post to Windows Update newsgroup]

Was IE7 installed before or after WinXP SP3 was installed?

 

[PA Bear [MS MVP]]

From KB950759-IE7.log:

"AnalyzeForBranching: files installed on target workstation are from
sp3bta
branch which is incompatible with sp2gdr branch"

Uninstall WinXP SP3 Beta/Release Candidate via Add/Remove Programs, then
install WinXP SP3 RTM via Windows Update.

How to remove Windows XP Service Pack 3 from your computer:
http://support.microsoft.com/kb/950249

WinXP SP3 - Read all prerequisites for a successful installation
http://msmvps.com/blogs/harrywaldro...requisites-for-a-successful-installation.aspx

Steps to take before you install WinXP SP3
http://support.microsoft.com/kb/950717
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

(Redone with missing answers)

Hello, here are the answers.

? Was IE7 installed before or after WinXP SP3 was installed?
Long before.

? Did you install Win XP SP3 via Windows Update or manually?
Manually.

? Had you reinstalled WinXP (SP2) just before you installed SP3?
No.

? What anti-virus application or security suite is installed?
Just ZoneAlarm Suite, which I shutdown.

? Were any other updates offered besides KB950759?
Yes.

? If so, did they install successfully?
Yes.


Some things I've since found:

From KB950759-IE7.log:
"AnalyzeForBranching: files installed on target workstation are from
sp3bta
branch which is incompatible with sp2gdr branch"

From website:
Microsoft Security Bulletin MS08-031 - Critical
Cumulative Security Update for Internet Explorer (950759)
Published: June 10, 2008 Updated: June 11, 2008
http://www.microsoft.com/technet/security/Bulletin/MS08-031.mspx

Windows XP Service Pack 2 and Windows XP Service Pack 3
http://www.microsoft.com/downloads/details.aspx?FamilyId=FBC31BDE-0BF5-490C-96A8-071310D9464A

I'm confused. It says for SP3, but the installer fails because of SP3. So
if files are incompatible why is the update offered?


ju.c

0x8007F0F1 is the key error but you've gotta answer some more questions
before we can make sense of it here.

Repost:
Was IE7 installed before or after WinXP SP3 was installed?

Did you install Win XP SP3 via Windows Update or manually? Had you
reinstalled WinXP (SP2) just before you installed SP3?

What anti-virus application or security suite is installed? What
anti-spyware applications (other than Defender)? What third-party
firewall (if any)? Were any of these applications running when you
installed SP3?

Were any other updates offered besides KB950759? If so, did they
install
successfully?
--
~PA Bear

ju.c wrote:
Is this enough? Too much? (Date & Time removed)

1192 6dc Handler :::::::::::::
1192 6dc Handler :: START :: Handler: Windows Patch Install
1192 6dc Handler :::::::::
1192 6dc Handler : Updates to install = 1
1192 6dc Handler : Installing update
{665968F0-0FD1-46D0-B5EC-C9E416E55BDF}.105 1192 82c Handler Installing
with
parameters=-q -z -er,
sandbox=C:\WINDOWS\SoftwareDistribution\Download\f4bbe93413da6448b38093eb5244141e.
1192 82c Handler Install completed with 0x8007f0f1. 1192 6dc Handler
FATAL:
UH: 0x8007f0f1: InstallOrUninstallThread failed in
CUHWindowsPatchHandler::HandleSingleUpdate 1192 6dc Handler :
WARNING:
Install completed: result type = 0x0, installer error = True, error =
0x8007f0f1, disabled until reboot = No, reboot required = No 1852 eb0
AU
## RESUMED ## AU: Installing update [UpdateId =
{B4D318F7-B6A2-4470-A051-1D20600AAD80}] 1192 6dc Handler FATAL: UH:
0x8024200b: HandleSingleUpdate failed in
CUHWindowsPatchHandler::HandleMultipleUpdates 1192 6dc Handler
:::::::::
1852 eb0 AU # WARNING: Install failed, error = 0x8007F0F1 /
0x8007F0F1
1192 6dc Handler :: END :: Handler: Windows Patch Install 1192 6dc
Handler ::::::::::::: 1852 eb0 AU Install call completed. 1852 eb0 AU
#
WARNING: Install call completed, reboot required = No, error =
0x00000000
1852 ffc Agent ********* 1852 eb0 AU ######### 1852 eb0 AU ## END ##
AU:
Installing updates [CallId = {0427DBB3-ADD5-446C-9B69-8554875215AF}]
1852
eb0 AU #############


ju.c


[X-post to Windows Update newsgroup]

Was IE7 installed before or after WinXP SP3 was installed?

What does WindowsUpdate.log have to say about the failure to install?

How to read the Windowsupdate.log file
http://support.microsoft.com/kb/902093

Compare errors to those listed here:
http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122
and/or go to http://windowsupdate.microsoft.com > click on Help and
Support
link in left pane > Solve problems on your own.

================================

Tip: Temporarily disable real-time protection by your anti-virus
and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot Tea
Timer,
AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
attempting to install the update(s). If you disable the third-party
firewall, make certain that you enable the Windows Firewall!

How to troubleshoot Windows Update, Microsoft Update, and Windows
Server
Update Services installation issues:
http://support.microsoft.com/kb/906602

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling
1-866-PCSAFETY
in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated
with
security updates. When you call, clearly state that your problem is
related to a Security Update and cite the update's KB number (e.g.,
KB950759).

LOOK! => If your problem relates to a Cumulative Security Update for
IE,
call the above number and ask to be transferred to the Consumer IE7
queue (which is 47830).

For more information about how to contact your local Microsoft
subsidiary for security update support issues, visit the International
Support Web site:
http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available
through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net


ju.c wrote:
"Cumulative Security Update for Internet Explorer 7 for Windows XP
(KB950759)" installation fails on XP Pro SP3. Automatic Updates was
the
first try, after that failed I downloaded the file from Microsoft
Downloads. That too failed, so I tried the Microsoft Update Site.
Same
thing - fails. It seems to do a precondition check and something
tells
it
to stop installing. Not anti-malware software, system fully updated
and
working perfectly. Any ideas or sympathy?

 

[Tony Batchelor]

OK
Subject - Updates install hangs

Please begin a new thread about your issues, Tony. Thanks.

This problem is the same one as I have just experienced. I have XP Pro
with
SP3 on a desktop and a notebook. The OS was installed on both of them from
a
slipstreamed XP/SP3 CD. They both have AVG 8 Free version installed. No
others. XP Firewall.
The notebook installed the same update plus five more in the same batch
without any problems on the 11th June. I didn't make any changes to AVG.
They both had IE7 installed a few days ago, that is, later than the OS.

The desktop also downloaded (from Update) the same six updates on the same
day and started to install them. But, after the message "Initializing
Installation" appeared, nothing else happened, except for the HDD buzzing
away!

I left it running for about five hours while doing other things, and then
shut down the computer. It duly came up with the shutting down message,
and
then the message "updates being installed 1....6...." or similar. Then I
gave it some more time and as the message remained unchanged, I switched
off.

So why the diference?

Tony

[X-post to Windows Update newsgroup]

Was IE7 installed before or after WinXP SP3 was installed?

 

[Bob I]

Yes, that would be what you put in the subject line when you start a new
thread.

OK
Subject - Updates install hangs

:

Please begin a new thread about your issues, Tony. Thanks.

This problem is the same one as I have just experienced. I have XP Pro
with
SP3 on a desktop and a notebook. The OS was installed on both of them from
a
slipstreamed XP/SP3 CD. They both have AVG 8 Free version installed. No
others. XP Firewall.
The notebook installed the same update plus five more in the same batch
without any problems on the 11th June. I didn't make any changes to AVG.
They both had IE7 installed a few days ago, that is, later than the OS.

The desktop also downloaded (from Update) the same six updates on the same
day and started to install them. But, after the message "Initializing
Installation" appeared, nothing else happened, except for the HDD buzzing
away!

I left it running for about five hours while doing other things, and then
shut down the computer. It duly came up with the shutting down message,
and
then the message "updates being installed 1....6...." or similar. Then I
gave it some more time and as the message remained unchanged, I switched
off.

So why the diference?

Tony

:


[X-post to Windows Update newsgroup]

Was IE7 installed before or after WinXP SP3 was installed?

 

[Leonard Grey]

May I stick my nose in?

'Beginning a new thread' means to start your own thread. It does /not/
mean changing the Subject line.

It is considered rude to appropriate someone else's thread. That's known
as 'hijacking' and it's rude because the OP (original poster) deserves
our full attention, including an answer specifically tailored to their
question.

Since every computer configuration and user situation is different, your
question is not necessarily the same as the OP's situation (although it
may seem the same to you.)

Since hijackers don't usually get this kind of consideration, you would
do well to accept my advice and start your own thread.

Other ways you can avoid arousing the ire of your fellow users (nobody
here works for Microsoft):

1- Review previous posts to see if your question has already been
addressed before you ask the same question.

2- Learn how to ask a question wisely

"How to ask a question"
http://support.microsoft.com/kb/555375

3- Try searching the web before posting a question. That's where most of
the answers we offer come from.

---
Leonard Grey
Errare humanum est

OK
Subject - Updates install hangs

Please begin a new thread about your issues, Tony. Thanks.

This problem is the same one as I have just experienced. I have XP Pro
with
SP3 on a desktop and a notebook. The OS was installed on both of them from
a
slipstreamed XP/SP3 CD. They both have AVG 8 Free version installed. No
others. XP Firewall.
The notebook installed the same update plus five more in the same batch
without any problems on the 11th June. I didn't make any changes to AVG.
They both had IE7 installed a few days ago, that is, later than the OS.

The desktop also downloaded (from Update) the same six updates on the same
day and started to install them. But, after the message "Initializing
Installation" appeared, nothing else happened, except for the HDD buzzing
away!

I left it running for about five hours while doing other things, and then
shut down the computer. It duly came up with the shutting down message,
and
then the message "updates being installed 1....6...." or similar. Then I
gave it some more time and as the message remained unchanged, I switched
off.

So why the diference?

Tony

:

[X-post to Windows Update newsgroup]

Was IE7 installed before or after WinXP SP3 was installed?

 

[Tony Batchelor]

That is what I meant ) Anyway it is here now so you can reply there Bob
or PA Bear. Looking forward to seeing suggestions!

Yes, that would be what you put in the subject line when you start a new
thread.

OK
Subject - Updates install hangs

:

Please begin a new thread about your issues, Tony. Thanks.

Tony Batchelor wrote:

This problem is the same one as I have just experienced. I have XP Pro
with
SP3 on a desktop and a notebook. The OS was installed on both of them from
a
slipstreamed XP/SP3 CD. They both have AVG 8 Free version installed. No
others. XP Firewall.
The notebook installed the same update plus five more in the same batch
without any problems on the 11th June. I didn't make any changes to AVG.
They both had IE7 installed a few days ago, that is, later than the OS.

The desktop also downloaded (from Update) the same six updates on the same
day and started to install them. But, after the message "Initializing
Installation" appeared, nothing else happened, except for the HDD buzzing
away!

I left it running for about five hours while doing other things, and then
shut down the computer. It duly came up with the shutting down message,
and
then the message "updates being installed 1....6...." or similar. Then I
gave it some more time and as the message remained unchanged, I switched
off.

So why the diference?

Tony

:


[X-post to Windows Update newsgroup]

Was IE7 installed before or after WinXP SP3 was installed?

 

[PA Bear [MS MVP]]

Tony did begin a new thread with the subject "Updates install hangs."
However, he didn't crosspost it to WinXP General or IE General.

May I stick my nose in?

'Beginning a new thread' means to start your own thread. It does /not/
mean changing the Subject line.

It is considered rude to appropriate someone else's thread. That's known
as 'hijacking' and it's rude because the OP (original poster) deserves
our full attention, including an answer specifically tailored to their
question.

Since every computer configuration and user situation is different, your
question is not necessarily the same as the OP's situation (although it
may seem the same to you.)

Since hijackers don't usually get this kind of consideration, you would
do well to accept my advice and start your own thread.

Other ways you can avoid arousing the ire of your fellow users (nobody
here works for Microsoft):

1- Review previous posts to see if your question has already been
addressed before you ask the same question.

2- Learn how to ask a question wisely

"How to ask a question"
http://support.microsoft.com/kb/555375

3- Try searching the web before posting a question. That's where most of
the answers we offer come from.

---
Leonard Grey
Errare humanum est

OK
Subject - Updates install hangs

Please begin a new thread about your issues, Tony. Thanks.

Tony Batchelor wrote:
This problem is the same one as I have just experienced. I have XP Pro
with
SP3 on a desktop and a notebook. The OS was installed on both of them
from a
slipstreamed XP/SP3 CD. They both have AVG 8 Free version installed. No
others. XP Firewall.
The notebook installed the same update plus five more in the same batch
without any problems on the 11th June. I didn't make any changes to
AVG.
They both had IE7 installed a few days ago, that is, later than the OS.

The desktop also downloaded (from Update) the same six updates on the
same day and started to install them. But, after the message
"Initializing Installation" appeared, nothing else happened, except for
the HDD buzzing away!

I left it running for about five hours while doing other things, and
then
shut down the computer. It duly came up with the shutting down message,
and
then the message "updates being installed 1....6...." or similar. Then
I
gave it some more time and as the message remained unchanged, I
switched
off.

So why the diference?

Tony

:

[X-post to Windows Update newsgroup]

Was IE7 installed before or after WinXP SP3 was installed?

 

[Leonard Grey]

I'm glad to know that, even though that fact is not related to the
advice I took time to give.

---
Leonard Grey
Errare humanum est

Tony did begin a new thread with the subject "Updates install hangs."
However, he didn't crosspost it to WinXP General or IE General.

May I stick my nose in?

'Beginning a new thread' means to start your own thread. It does /not/
mean changing the Subject line.

It is considered rude to appropriate someone else's thread. That's known
as 'hijacking' and it's rude because the OP (original poster) deserves
our full attention, including an answer specifically tailored to their
question.

Since every computer configuration and user situation is different, your
question is not necessarily the same as the OP's situation (although it
may seem the same to you.)

Since hijackers don't usually get this kind of consideration, you would
do well to accept my advice and start your own thread.

Other ways you can avoid arousing the ire of your fellow users (nobody
here works for Microsoft):

1- Review previous posts to see if your question has already been
addressed before you ask the same question.

2- Learn how to ask a question wisely

"How to ask a question"
http://support.microsoft.com/kb/555375

3- Try searching the web before posting a question. That's where most of
the answers we offer come from.

---
Leonard Grey
Errare humanum est

OK
Subject - Updates install hangs

:

Please begin a new thread about your issues, Tony. Thanks.

Tony Batchelor wrote:
This problem is the same one as I have just experienced. I have XP Pro
with
SP3 on a desktop and a notebook. The OS was installed on both of them
from a
slipstreamed XP/SP3 CD. They both have AVG 8 Free version
installed. No
others. XP Firewall.
The notebook installed the same update plus five more in the same
batch
without any problems on the 11th June. I didn't make any changes to
AVG.
They both had IE7 installed a few days ago, that is, later than the
OS.

The desktop also downloaded (from Update) the same six updates on the
same day and started to install them. But, after the message
"Initializing Installation" appeared, nothing else happened, except
for
the HDD buzzing away!

I left it running for about five hours while doing other things,
and then
shut down the computer. It duly came up with the shutting down
message,
and
then the message "updates being installed 1....6...." or similar.
Then I
gave it some more time and as the message remained unchanged, I
switched
off.

So why the diference?

Tony

:

[X-post to Windows Update newsgroup]

Was IE7 installed before or after WinXP SP3 was installed?

 

[Harry Johnston [MVP]]

Uninstall SP3 Beta? What beta? I've never touched SP3 Beta.

Are you absolutely certain? The update installer thinks you've got SP3 beta -
or at least, one or more files from SP3 beta.

Did you download the executable file or the ISO image? What is the name of the
file downloaded?

I'd suggest uninstalling SP3 (whether it's Beta or not) and then IE7. Reinstall
SP3 (if you're sure it isn't the beta!) and then IE7 (make sure you've got the
latest installer) and with luck you'll be able to install the update.

Harry.

 

[Ottmar Freudenberger]

From KB950759-IE7.log:
"AnalyzeForBranching: files installed on target workstation are from sp3bta branch which is incompatible with sp2gdr branch"

"spebta branch" is the correct branch for SP3 even with having SP3 final
version installed and sp2gdr is the branch for IE7 update files even for SP3.
Confusing? Yes, for sure.

Now the question remains, which files are found to be from the "wrong"
branch and preventing the installation of KB950759 on your system.

Did you install any "Hotfix" or the like in the meantime, i.e. KB951978?

Which is the file version of the following files on your system?

mshtml.dll
iexplore.exe
ieframe.dll
inetcpl.cpl
urlmon.dll
wininet.dll
ieframe.dll.mui
extmgr.dll
ieapfltr.dat
ieakui.dll
mstime.dll
dxtrans.dll
dxtmsft.dll
advpack.dll
iedkcs32.dll
ieapfltr.dll
ie4uinit.exe
ieudinit.exe
icardie.dll
mshtmled.dll
webcheck.dll
ieakeng.dll
ieaksie.dll
iertutil.dll
msfeedsbs.dll
url.dll
occache.dll
msfeeds.dll
pngfilt.dll
iernonce.dll
msrating.dll
jsproxy.dll

Although you've stated to have ZoneAlarm disabled while installing, I would
recommend to *uninstall* ZoneAlarm and enable Windows Firewall instead - at
least for testing if the installation of KB950759 for IE7 will run without
ZoneAlarm beeing installed.

Bye,
Freudi

 

[PD43]

I think I can close this thread now, but I will start a new one for WMP.

Please start it in

microsoft.public.windows.mediaplayer

 

[Allan]

Please start it in

microsoft.public.windows.mediaplayer

Err ..., isn't it supposed to be
"microsoft.public.multimedia.windows.mediaplayer" ?

 

[PD43]

Err ..., isn't it supposed to be
"microsoft.public.multimedia.windows.mediaplayer" ?

Err, .... no.

Actually it's supposed to be

microsoft.public.windowsmedia.player

The group you mentioned gets only about 100 posts a month. This one
gets 300.