Security Update for IE7 WinXP KB950759 fails to install

[PA Bear [MS MVP]]

Interesting tale & thanks for your feedback.

Do you use a "Registry cleaner"?
--
~PA Bear

Update:

1. Uninstalled SP3.
2. Reset Automatic Updates with Dial-a-Fix.
3. Restarted.

4. Automatic Updater notifies of available updates.
5. All updates install except for the last one, which failed,
"Microsoft Windows Internet Explorer 7".
6. Restarted.

7. Installation attempt of IE7 from downloaded setup file.
8. For some unknown reason I received this message,
"Internet Explorer 7 installation was successful."
9. Well all right!

10. Installation of KB950759 from downloaded setup file.
11. Another odd message, "KB950759 installation was successful."
12. Well all right!

13. Hopped on down to the Microsoft Update website to
get SP3. Sadly it is not offered.
14. Manual download and install of SP3.
15. Yet another strange message, "Service Pack 3 installation
was successful."
16. Well all right!

Everything looked good, but no. I am being stalked by the glitch monster!

Now 'Add or Remove Programs' crashes when I set 'Program Access and
Defaults'.
And now Windows Media Player fails to start. Nothing happens when clicking
its shortcut or its executable. I wonder what else is #ucked.

I think I can close this thread now, but I will start a new one for WMP.

Thanks.


ju.c

Thank you for your help so far, PA Bear.

Uninstall SP3 Beta? What beta? I've never touched SP3 Beta. I installed
the final official release from Microsoft Downloads.

--------------------------------------------------------

I tried downloading and installing IE7 again, and now this is becoming a
true nightmare from hell. (Everything worked absolutely perfectly before
this update.)

Event Viewer errors after IE7 installation attempt:

Event Source: Internet Explorer 7 Disk
Event ID: 4379
Description: Internet Explorer 7 Hotfix ie7 installation failed. Internet
Explorer 7 installation did not complete.

Event Source: Internet Explorer 7 Disk
Event ID: 4373
Description: Internet Explorer 7 ie7 installation failed. Access is
denied.

I can't find the IE log file now, but it said it could not read the
Registry.

So I reset permissions using Dial-a-Fix. That had no effect.

--------------------------------------------------------

Now I can't update KB950759 and IE7 installation fails and my SP3 Final
isn't final?

*** And uploading this message with WLM fails:

Unable to send or receive messages for the Microsoft Newsgroup account.
Windows Live Mail could not post your message.

Subject 'Re: Security Update for IE7 WinXP KB950759 fails to install'
Server: 'msnews.microsoft.com'
Windows Live Mail Error ID: 0x800CCC0F
Protocol: NNTP
Port: 119
Secure(SSL): No


ju.c

From KB950759-IE7.log:
"AnalyzeForBranching: files installed on target workstation are from
sp3bta
branch which is incompatible with sp2gdr branch"

Uninstall WinXP SP3 Beta/Release Candidate via Add/Remove Programs, then
install WinXP SP3 RTM via Windows Update.

How to remove Windows XP Service Pack 3 from your computer:
http://support.microsoft.com/kb/950249

WinXP SP3 - Read all prerequisites for a successful installation
http://msmvps.com/blogs/harrywaldro...requisites-for-a-successful-installation.aspx

Steps to take before you install WinXP SP3
http://support.microsoft.com/kb/950717
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


ju.c wrote:
(Redone with missing answers)

Hello, here are the answers.

? Was IE7 installed before or after WinXP SP3 was installed?
Long before.

? Did you install Win XP SP3 via Windows Update or manually?
Manually.

? Had you reinstalled WinXP (SP2) just before you installed SP3?
No.

? What anti-virus application or security suite is installed?
Just ZoneAlarm Suite, which I shutdown.

? Were any other updates offered besides KB950759?
Yes.

? If so, did they install successfully?
Yes.


Some things I've since found:

From KB950759-IE7.log:
"AnalyzeForBranching: files installed on target workstation are from
sp3bta
branch which is incompatible with sp2gdr branch"

From website:
Microsoft Security Bulletin MS08-031 - Critical
Cumulative Security Update for Internet Explorer (950759)
Published: June 10, 2008 Updated: June 11, 2008
http://www.microsoft.com/technet/security/Bulletin/MS08-031.mspx

Windows XP Service Pack 2 and Windows XP Service Pack 3
http://www.microsoft.com/downloads/details.aspx?FamilyId=FBC31BDE-0BF5-490C-96A8-071310D9464A

I'm confused. It says for SP3, but the installer fails because of SP3.
So
if files are incompatible why is the update offered?


ju.c


0x8007F0F1 is the key error but you've gotta answer some more
questions
before we can make sense of it here.

Repost:
Was IE7 installed before or after WinXP SP3 was installed?

Did you install Win XP SP3 via Windows Update or manually? Had you
reinstalled WinXP (SP2) just before you installed SP3?

What anti-virus application or security suite is installed? What
anti-spyware applications (other than Defender)? What third-party
firewall (if any)? Were any of these applications running when you
installed SP3?

Were any other updates offered besides KB950759? If so, did they
install
successfully?
--
~PA Bear

ju.c wrote:
Is this enough? Too much? (Date & Time removed)

1192 6dc Handler :::::::::::::
1192 6dc Handler :: START :: Handler: Windows Patch Install
1192 6dc Handler :::::::::
1192 6dc Handler : Updates to install = 1
1192 6dc Handler : Installing update
{665968F0-0FD1-46D0-B5EC-C9E416E55BDF}.105 1192 82c Handler
Installing
with
parameters=-q -z -er,
sandbox=C:\WINDOWS\SoftwareDistribution\Download\f4bbe93413da6448b38093eb5244141e.
1192 82c Handler Install completed with 0x8007f0f1. 1192 6dc Handler
FATAL:
UH: 0x8007f0f1: InstallOrUninstallThread failed in
CUHWindowsPatchHandler::HandleSingleUpdate 1192 6dc Handler :
WARNING:
Install completed: result type = 0x0, installer error = True, error
=
0x8007f0f1, disabled until reboot = No, reboot required = No 1852
eb0
AU
## RESUMED ## AU: Installing update [UpdateId =
{B4D318F7-B6A2-4470-A051-1D20600AAD80}] 1192 6dc Handler FATAL: UH:
0x8024200b: HandleSingleUpdate failed in
CUHWindowsPatchHandler::HandleMultipleUpdates 1192 6dc Handler

1852 eb0 AU # WARNING: Install failed, error = 0x8007F0F1 /
0x8007F0F1
1192 6dc Handler :: END :: Handler: Windows Patch Install 1192
6dc
Handler ::::::::::::: 1852 eb0 AU Install call completed. 1852 eb0
AU
#
WARNING: Install call completed, reboot required = No, error =
0x00000000
1852 ffc Agent ********* 1852 eb0 AU ######### 1852 eb0 AU ## END
##
AU:
Installing updates [CallId = {0427DBB3-ADD5-446C-9B69-8554875215AF}]
1852
eb0 AU #############


ju.c


[X-post to Windows Update newsgroup]

Was IE7 installed before or after WinXP SP3 was installed?

What does WindowsUpdate.log have to say about the failure to
install?

How to read the Windowsupdate.log file
http://support.microsoft.com/kb/902093

Compare errors to those listed here:
http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122
and/or go to http://windowsupdate.microsoft.com > click on Help and
Support
link in left pane > Solve problems on your own.

================================

Tip: Temporarily disable real-time protection by your anti-virus
and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot Tea
Timer,
AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
attempting to install the update(s). If you disable the third-party
firewall, make certain that you enable the Windows Firewall!

How to troubleshoot Windows Update, Microsoft Update, and Windows
Server
Update Services installation issues:
http://support.microsoft.com/kb/906602

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling
1-866-PCSAFETY
in
the United States and in Canada or by contacting your local
Microsoft
subsidiary. There is no-charge for support calls that are
associated
with
security updates. When you call, clearly state that your problem
is
related to a Security Update and cite the update's KB number (e.g.,
KB950759).

LOOK! => If your problem relates to a Cumulative Security Update
for
IE,
call the above number and ask to be transferred to the Consumer IE7
queue (which is 47830).

For more information about how to contact your local Microsoft
subsidiary for security update support issues, visit the
International Support Web site:
http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available
through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net


ju.c wrote:
"Cumulative Security Update for Internet Explorer 7 for Windows XP
(KB950759)" installation fails on XP Pro SP3. Automatic Updates
was
the
first try, after that failed I downloaded the file from Microsoft
Downloads. That too failed, so I tried the Microsoft Update Site.
Same
thing - fails. It seems to do a precondition check and something
tells
it
to stop installing. Not anti-malware software, system fully
updated
and
working perfectly. Any ideas or sympathy?

 

[Allan]

Err, .... no.

Actually it's supposed to be

microsoft.public.windowsmedia.player

The group you mentioned gets only about 100 posts a month. This one
gets 300.

I did not know about that NG but I now have subscribed to it. There appears
to be at least some overlap between the two mentioned groups as far as
posting topics is concerned.
Thanks for your reply.

 

[PA Bear [MS MVP]]

YW & thanks for your feedback.

No, I do not use a Registry Cleaner.

I downloaded and installed WMP 11 and it works great. In fact my computer
is completely free of bugs now (knock on wood).

With a combination of your suggestions and research by myself I've fixed
everything, thanks PA Bear.

Interesting tale & thanks for your feedback.

Do you use a "Registry cleaner"?

Update:

1. Uninstalled SP3.
2. Reset Automatic Updates with Dial-a-Fix.
3. Restarted.

4. Automatic Updater notifies of available updates.
5. All updates install except for the last one, which failed,
"Microsoft Windows Internet Explorer 7".
6. Restarted.

7. Installation attempt of IE7 from downloaded setup file.
8. For some unknown reason I received this message,
"Internet Explorer 7 installation was successful."
9. Well all right!

10. Installation of KB950759 from downloaded setup file.
11. Another odd message, "KB950759 installation was successful."
12. Well all right!

13. Hopped on down to the Microsoft Update website to
get SP3. Sadly it is not offered.
14. Manual download and install of SP3.
15. Yet another strange message, "Service Pack 3 installation
was successful."
16. Well all right!

Everything looked good, but no. I am being stalked by the glitch
monster!

Now 'Add or Remove Programs' crashes when I set 'Program Access and
Defaults'.
And now Windows Media Player fails to start. Nothing happens when
clicking
its shortcut or its executable. I wonder what else is #ucked.

I think I can close this thread now, but I will start a new one for WMP.

Thanks.

Thank you for your help so far, PA Bear.

Uninstall SP3 Beta? What beta? I've never touched SP3 Beta. I installed
the final official release from Microsoft Downloads.

--------------------------------------------------------

I tried downloading and installing IE7 again, and now this is becoming
a
true nightmare from hell. (Everything worked absolutely perfectly
before
this update.)

Event Viewer errors after IE7 installation attempt:

Event Source: Internet Explorer 7 Disk
Event ID: 4379
Description: Internet Explorer 7 Hotfix ie7 installation failed.
Internet
Explorer 7 installation did not complete.

Event Source: Internet Explorer 7 Disk
Event ID: 4373
Description: Internet Explorer 7 ie7 installation failed. Access is
denied.

I can't find the IE log file now, but it said it could not read the
Registry.

So I reset permissions using Dial-a-Fix. That had no effect.

--------------------------------------------------------

Now I can't update KB950759 and IE7 installation fails and my SP3 Final
isn't final?

*** And uploading this message with WLM fails:

Unable to send or receive messages for the Microsoft Newsgroup account.
Windows Live Mail could not post your message.

Subject 'Re: Security Update for IE7 WinXP KB950759 fails to install'
Server: 'msnews.microsoft.com'
Windows Live Mail Error ID: 0x800CCC0F
Protocol: NNTP
Port: 119
Secure(SSL): No

From KB950759-IE7.log:
"AnalyzeForBranching: files installed on target workstation are from
sp3bta
branch which is incompatible with sp2gdr branch"

Uninstall WinXP SP3 Beta/Release Candidate via Add/Remove Programs,
then
install WinXP SP3 RTM via Windows Update.

How to remove Windows XP Service Pack 3 from your computer:
http://support.microsoft.com/kb/950249

WinXP SP3 - Read all prerequisites for a successful installation
http://msmvps.com/blogs/harrywaldro...requisites-for-a-successful-installation.aspx

Steps to take before you install WinXP SP3
http://support.microsoft.com/kb/950717

ju.c wrote:
(Redone with missing answers)

Hello, here are the answers.

? Was IE7 installed before or after WinXP SP3 was installed?
Long before.

? Did you install Win XP SP3 via Windows Update or manually?
Manually.

? Had you reinstalled WinXP (SP2) just before you installed SP3?
No.

? What anti-virus application or security suite is installed?
Just ZoneAlarm Suite, which I shutdown.

? Were any other updates offered besides KB950759?
Yes.

? If so, did they install successfully?
Yes.


Some things I've since found:

From KB950759-IE7.log:
"AnalyzeForBranching: files installed on target workstation are from
sp3bta
branch which is incompatible with sp2gdr branch"

From website:
Microsoft Security Bulletin MS08-031 - Critical
Cumulative Security Update for Internet Explorer (950759)
Published: June 10, 2008 Updated: June 11, 2008
http://www.microsoft.com/technet/security/Bulletin/MS08-031.mspx

Windows XP Service Pack 2 and Windows XP Service Pack 3
http://www.microsoft.com/downloads/details.aspx?FamilyId=FBC31BDE-0BF5-490C-96A8-071310D9464A

I'm confused. It says for SP3, but the installer fails because of
SP3.
So
if files are incompatible why is the update offered?

0x8007F0F1 is the key error but you've gotta answer some more
questions
before we can make sense of it here.

Repost:
Was IE7 installed before or after WinXP SP3 was installed?

Did you install Win XP SP3 via Windows Update or manually? Had you
reinstalled WinXP (SP2) just before you installed SP3?

What anti-virus application or security suite is installed? What
anti-spyware applications (other than Defender)? What third-party
firewall (if any)? Were any of these applications running when you
installed SP3?

Were any other updates offered besides KB950759? If so, did they
install
successfully?
--
~PA Bear

ju.c wrote:
Is this enough? Too much? (Date & Time removed)

1192 6dc Handler :::::::::::::
1192 6dc Handler :: START :: Handler: Windows Patch Install
1192 6dc Handler :::::::::
1192 6dc Handler : Updates to install = 1
1192 6dc Handler : Installing update
{665968F0-0FD1-46D0-B5EC-C9E416E55BDF}.105 1192 82c Handler
Installing
with
parameters=-q -z -er,
sandbox=C:\WINDOWS\SoftwareDistribution\Download\f4bbe93413da6448b38093eb5244141e.
1192 82c Handler Install completed with 0x8007f0f1. 1192 6dc
Handler
FATAL:
UH: 0x8007f0f1: InstallOrUninstallThread failed in
CUHWindowsPatchHandler::HandleSingleUpdate 1192 6dc Handler :
WARNING:
Install completed: result type = 0x0, installer error = True,
error
=
0x8007f0f1, disabled until reboot = No, reboot required = No 1852
eb0
AU
## RESUMED ## AU: Installing update [UpdateId =
{B4D318F7-B6A2-4470-A051-1D20600AAD80}] 1192 6dc Handler FATAL:
UH:
0x8024200b: HandleSingleUpdate failed in
CUHWindowsPatchHandler::HandleMultipleUpdates 1192 6dc Handler

1852 eb0 AU # WARNING: Install failed, error = 0x8007F0F1 /
0x8007F0F1
1192 6dc Handler :: END :: Handler: Windows Patch Install 1192
6dc
Handler ::::::::::::: 1852 eb0 AU Install call completed. 1852 eb0
AU
#
WARNING: Install call completed, reboot required = No, error =
0x00000000
1852 ffc Agent ********* 1852 eb0 AU ######### 1852 eb0 AU ## END
##
AU:
Installing updates [CallId =
{0427DBB3-ADD5-446C-9B69-8554875215AF}]
1852
eb0 AU #############

[X-post to Windows Update newsgroup]

Was IE7 installed before or after WinXP SP3 was installed?

What does WindowsUpdate.log have to say about the failure to
install?

How to read the Windowsupdate.log file
http://support.microsoft.com/kb/902093

Compare errors to those listed here:
http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122
and/or go to http://windowsupdate.microsoft.com > click on Help
and
Support
link in left pane > Solve problems on your own.

================================

Tip: Temporarily disable real-time protection by your anti-virus
and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot
Tea
Timer,
AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA)
before
attempting to install the update(s). If you disable the
third-party
firewall, make certain that you enable the Windows Firewall!

How to troubleshoot Windows Update, Microsoft Update, and Windows
Server
Update Services installation issues:
http://support.microsoft.com/kb/906602

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling
1-866-PCSAFETY
in
the United States and in Canada or by contacting your local
Microsoft
subsidiary. There is no-charge for support calls that are
associated
with
security updates. When you call, clearly state that your problem
is
related to a Security Update and cite the update's KB number
(e.g.,
KB950759).

LOOK! => If your problem relates to a Cumulative Security Update
for
IE,
call the above number and ask to be transferred to the Consumer
IE7
queue (which is 47830).

For more information about how to contact your local Microsoft
subsidiary for security update support issues, visit the
International Support Web site:
http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is
available
through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net


ju.c wrote:
"Cumulative Security Update for Internet Explorer 7 for Windows
XP
(KB950759)" installation fails on XP Pro SP3. Automatic Updates
was
the
first try, after that failed I downloaded the file from
Microsoft
Downloads. That too failed, so I tried the Microsoft Update
Site.
Same
thing - fails. It seems to do a precondition check and something
tells
it
to stop installing. Not anti-malware software, system fully
updated
and
working perfectly. Any ideas or sympathy?

 

[hodgepodgepf]

I don't know if this post addresses my problem. I recently installed Windows
XP SP3 afterwhich when I receive Updates & try to install them I get a
message that States "The Following Updates Were Not Installed" the listed
items are all of the new updates. Any suggestions will be appreciated.

From KB950759-IE7.log:
"AnalyzeForBranching: files installed on target workstation are from
sp3bta
branch which is incompatible with sp2gdr branch"

Uninstall WinXP SP3 Beta/Release Candidate via Add/Remove Programs, then
install WinXP SP3 RTM via Windows Update.

How to remove Windows XP Service Pack 3 from your computer:
http://support.microsoft.com/kb/950249

WinXP SP3 - Read all prerequisites for a successful installation
http://msmvps.com/blogs/harrywaldro...requisites-for-a-successful-installation.aspx

Steps to take before you install WinXP SP3
http://support.microsoft.com/kb/950717
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

(Redone with missing answers)

Hello, here are the answers.

? Was IE7 installed before or after WinXP SP3 was installed?
Long before.

? Did you install Win XP SP3 via Windows Update or manually?
Manually.

? Had you reinstalled WinXP (SP2) just before you installed SP3?
No.

? What anti-virus application or security suite is installed?
Just ZoneAlarm Suite, which I shutdown.

? Were any other updates offered besides KB950759?
Yes.

? If so, did they install successfully?
Yes.


Some things I've since found:

From KB950759-IE7.log:
"AnalyzeForBranching: files installed on target workstation are from
sp3bta
branch which is incompatible with sp2gdr branch"

From website:
Microsoft Security Bulletin MS08-031 - Critical
Cumulative Security Update for Internet Explorer (950759)
Published: June 10, 2008 Updated: June 11, 2008
http://www.microsoft.com/technet/security/Bulletin/MS08-031.mspx

Windows XP Service Pack 2 and Windows XP Service Pack 3
http://www.microsoft.com/downloads/details.aspx?FamilyId=FBC31BDE-0BF5-490C-96A8-071310D9464A

I'm confused. It says for SP3, but the installer fails because of SP3. So
if files are incompatible why is the update offered?


ju.c

0x8007F0F1 is the key error but you've gotta answer some more questions
before we can make sense of it here.

Repost:
Was IE7 installed before or after WinXP SP3 was installed?

Did you install Win XP SP3 via Windows Update or manually? Had you
reinstalled WinXP (SP2) just before you installed SP3?

What anti-virus application or security suite is installed? What
anti-spyware applications (other than Defender)? What third-party
firewall (if any)? Were any of these applications running when you
installed SP3?

Were any other updates offered besides KB950759? If so, did they
install
successfully?
--
~PA Bear

ju.c wrote:
Is this enough? Too much? (Date & Time removed)

1192 6dc Handler :::::::::::::
1192 6dc Handler :: START :: Handler: Windows Patch Install
1192 6dc Handler :::::::::
1192 6dc Handler : Updates to install = 1
1192 6dc Handler : Installing update
{665968F0-0FD1-46D0-B5EC-C9E416E55BDF}.105 1192 82c Handler Installing
with
parameters=-q -z -er,
sandbox=C:\WINDOWS\SoftwareDistribution\Download\f4bbe93413da6448b38093eb5244141e.
1192 82c Handler Install completed with 0x8007f0f1. 1192 6dc Handler
FATAL:
UH: 0x8007f0f1: InstallOrUninstallThread failed in
CUHWindowsPatchHandler::HandleSingleUpdate 1192 6dc Handler :
WARNING:
Install completed: result type = 0x0, installer error = True, error =
0x8007f0f1, disabled until reboot = No, reboot required = No 1852 eb0
AU
## RESUMED ## AU: Installing update [UpdateId =
{B4D318F7-B6A2-4470-A051-1D20600AAD80}] 1192 6dc Handler FATAL: UH:
0x8024200b: HandleSingleUpdate failed in
CUHWindowsPatchHandler::HandleMultipleUpdates 1192 6dc Handler
:::::::::
1852 eb0 AU # WARNING: Install failed, error = 0x8007F0F1 /
0x8007F0F1
1192 6dc Handler :: END :: Handler: Windows Patch Install 1192 6dc
Handler ::::::::::::: 1852 eb0 AU Install call completed. 1852 eb0 AU
#
WARNING: Install call completed, reboot required = No, error =
0x00000000
1852 ffc Agent ********* 1852 eb0 AU ######### 1852 eb0 AU ## END ##
AU:
Installing updates [CallId = {0427DBB3-ADD5-446C-9B69-8554875215AF}]
1852
eb0 AU #############


ju.c


[X-post to Windows Update newsgroup]

Was IE7 installed before or after WinXP SP3 was installed?

What does WindowsUpdate.log have to say about the failure to install?

How to read the Windowsupdate.log file
http://support.microsoft.com/kb/902093

Compare errors to those listed here:
http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122
and/or go to http://windowsupdate.microsoft.com > click on Help and
Support
link in left pane > Solve problems on your own.

================================

Tip: Temporarily disable real-time protection by your anti-virus
and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot Tea
Timer,
AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
attempting to install the update(s). If you disable the third-party
firewall, make certain that you enable the Windows Firewall!

How to troubleshoot Windows Update, Microsoft Update, and Windows
Server
Update Services installation issues:
http://support.microsoft.com/kb/906602

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling
1-866-PCSAFETY
in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated
with
security updates. When you call, clearly state that your problem is
related to a Security Update and cite the update's KB number (e.g.,
KB950759).

LOOK! => If your problem relates to a Cumulative Security Update for
IE,
call the above number and ask to be transferred to the Consumer IE7
queue (which is 47830).

For more information about how to contact your local Microsoft
subsidiary for security update support issues, visit the International
Support Web site:
http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available
through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net


ju.c wrote:
"Cumulative Security Update for Internet Explorer 7 for Windows XP
(KB950759)" installation fails on XP Pro SP3. Automatic Updates was
the
first try, after that failed I downloaded the file from Microsoft
Downloads. That too failed, so I tried the Microsoft Update Site.
Same
thing - fails. It seems to do a precondition check and something
tells
it
to stop installing. Not anti-malware software, system fully updated
and
working perfectly. Any ideas or sympathy?

 

[PA Bear [MS MVP]]

Always begin a new thread in the appropriate newsgroup about /your/
problem(s). Thanks.

That being said, CrystalBall© sez...

Updates are not installed successfully from Windows Update, from Microsoft
Update, or by using Automatic Updates after you repair a Windows XP
installation:
http://support.microsoft.com/kb/943144

NB: Also applies to clean installs, upgrade installs, and Recovery installs.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

I don't know if this post addresses my problem. I recently installed
Windows XP SP3 afterwhich when I receive Updates & try to install them I
get a message that States "The Following Updates Were Not Installed" the
listed items are all of the new updates. Any suggestions will be
appreciated.

<snip>

 

[annamay wong]

--
annamay wong

[X-post to Windows Update newsgroup]

Was IE7 installed before or after WinXP SP3 was installed?

What does WindowsUpdate.log have to say about the failure to install?

How to read the Windowsupdate.log file
http://support.microsoft.com/kb/902093

Compare errors to those listed here:
http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122
and/or go to http://windowsupdate.microsoft.com > click on Help and Support
link in left pane > Solve problems on your own.

================================

Tip: Temporarily disable real-time protection by your anti-virus and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot Tea Timer,
AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
attempting to install the update(s). If you disable the third-party
firewall, make certain that you enable the Windows Firewall!

How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/kb/906602

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB950759).

LOOK! => If your problem relates to a Cumulative Security Update for IE,
call the above number and ask to be transferred to the Consumer IE7 queue
(which is 47830).

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net

"Cumulative Security Update for Internet Explorer 7 for Windows XP
(KB950759)" installation fails on XP Pro SP3. Automatic Updates was the
first try, after that failed I downloaded the file from Microsoft
Downloads. That too failed, so I tried the Microsoft Update Site. Same
thing - fails. It seems to do a precondition check and something tells it
to stop installing. Not anti-malware software, system fully updated and
working perfectly. Any ideas or sympathy?

I have had all the above problems as you had. I downloaded as fresh Internet

Explorer version 7 to my desktop, exited anivirus, firewall program and
Windows Defender. I then just ran the downloaded copy from my desktop, (no
need to uninstall anything) when
installed I rebooted, I then ran the KB950759 and it installed beautifully. I
might add it was the same version of Internet Explorer that I already had.
Don't ask me why it worked. LOL I was just happy it did.
Hope it helps everyone that is having trouble with this one.
Cheers,
annamay wong

 

[WiliguezJr]

I just bought an HP laptop from my cousin and I been redoing everything. My
system is immaculate until I tried to install (KB950759). I got anti-virus
and
firewall protection that I am confortable with. The problem is not in that
area. There
is a glitch in service pack 3 that prevents future updates from installing.
I wasn't able to install musicmatch AT ALL! So I had to REFORMAT the hard
drive
in order to get it on the computer. And so I quickly got the updates for it
before something
else went wrong. BUT HERE IS THE ANSWER: I found that uninstalling service
pack 3 from "add and remove" programs and reinstalling from windows update
can give you
another shot at it! It can correct the problem. In my case it did and it
is really the only solution that I, with my years of experience have come up
with. We all know that when we have a computer we will be frustrated. We've
all gone through it so just remember you are not alone.

---> I, too, am having this problem. The last error in the log is
0x80070005; however, the WU website shows 0x8DDD0007.

---> From the end of the log:

***
2008-06-11 22:14:31:890 1220 64c Report REPORT EVENT:
{F1E8DA62-4B30-45B6-9C16-0D269642E225} 2008-06-11
22:14:26:890-0500 1 182 101 {B4D318F7-B6A2-4470-A051-1D20600AAD80} 106 80070005 WindowsUpdate Failure Content
Install Installation Failure: Windows failed to install the following update
with error 0x80070005: Cumulative Security Update for Internet Explorer 7 for
Windows XP (KB950759).
***

Virus protection was turned off during install; I use a hardware firewall.

---> What I've tried:
1 -- I tried using the AU Reset tool from Sheenan Stanley
(http://www.microsoft.com/communitie...date&mid=38beac09-b7f4-45ee-9c47-5c28fd2b974e).
After running his tool, I went back to the WU website & went through the DL
& installation of 950759 again. It asked me to reboot, which I did. After
reboot, the yellow shield is still in the systray


2 -- Tried following the troubleshooting steps offered on the WU website.

3 -- I have tried calling the PCSAFETY number for different WU issues in the
past (different computer), and the person's thick accent coupled w/ the
excessive background noise made it impossible to understand the tech.


---> I think this is the part of the log where it begins the 950759 update...

***
2008-06-11 22:12:38:031 1220 64c DnldMgr *************
2008-06-11 22:12:38:031 1220 64c DnldMgr ** START ** DnldMgr: Downloading
updates [CallerId = WindowsUpdate]
2008-06-11 22:12:38:031 1220 64c DnldMgr *********
2008-06-11 22:12:38:031 1220 64c DnldMgr * Call ID =
{DE35BA07-28D1-4E84-BBE9-478B4E14EE3D}
2008-06-11 22:12:38:031 1220 64c DnldMgr * Priority = 3, Interactive = 1,
Owner is system = 0, Explicit proxy = 1, Proxy session id = -1, ServiceId =
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2008-06-11 22:12:38:031 1220 64c DnldMgr * Updates to download = 1
2008-06-11 22:12:38:031 1220 64c Agent * Title = Cumulative Security
Update for Internet Explorer 7 for Windows XP (KB950759)
2008-06-11 22:12:38:031 1220 64c Agent * UpdateId =
{B4D318F7-B6A2-4470-A051-1D20600AAD80}.106
2008-06-11 22:12:38:031 1220 64c Agent * Bundles 1 updates:
2008-06-11 22:12:38:031 1220 64c Agent *
{665968F0-0FD1-46D0-B5EC-C9E416E55BDF}.105
2008-06-11 22:12:38:062 1220 64c DnldMgr *********** DnldMgr: New download
job [UpdateId = {665968F0-0FD1-46D0-B5EC-C9E416E55BDF}.105] ***********
2008-06-11 22:12:38:062 1220 64c DnldMgr * Queueing update for download
handler request generation.
2008-06-11 22:12:38:062 1220 64c DnldMgr Generating download request for
update {665968F0-0FD1-46D0-B5EC-C9E416E55BDF}.105
2008-06-11 22:12:39:125 1220 64c Handler Windows Patch download for UpdateId
= {665968F0-0FD1-46D0-B5EC-C9E416E55BDF}: selected action is download
full-file.
2008-06-11 22:12:39:125 1220 64c DnldMgr *********** DnldMgr: New download
job [UpdateId = {665968F0-0FD1-46D0-B5EC-C9E416E55BDF}.105] ***********
2008-06-11 22:12:39:578 1220 64c DnldMgr * BITS job initialized, JobId =
{F10242FF-051A-4531-9347-22E639983D64}
2008-06-11 22:12:39:671 1220 64c DnldMgr * Downloading from
http://www.download.windowsupdate.c..._b910626d4cdb552ffe41ce7a8a28419e14c2a607.exe
to
C:\WINDOWS\SoftwareDistribution\Download\87ff457a44289b1c3f0d1fa652bd7f66\IE7-WindowsXP-KB950759-x86-ENU.exe (full file).
2008-06-11 22:12:39:828 1220 64c Agent *********
2008-06-11 22:12:39:828 1220 64c Agent ** END ** Agent: Downloading
updates [CallerId = WindowsUpdate]
2008-06-11 22:12:39:828 1220 64c Agent *************
2008-06-11 22:13:49:750 1220 824 DnldMgr BITS job
{F10242FF-051A-4531-9347-22E639983D64} completed successfully
2008-06-11 22:13:50:218 1220 824 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\Download\87ff457a44289b1c3f0d1fa652bd7f66\IE7-WindowsXP-KB950759-x86-ENU.exe:
2008-06-11 22:13:50:296 1220 824 Misc Microsoft signed: Yes
2008-06-11 22:13:50:296 1220 824 DnldMgr Download job bytes total = 0,
bytes transferred = 8914472
2008-06-11 22:13:50:296 1220 824 DnldMgr *********** DnldMgr: New download
job [UpdateId = {665968F0-0FD1-46D0-B5EC-C9E416E55BDF}.105] ***********
2008-06-11 22:13:50:296 1220 824 DnldMgr * Queueing update for download
handler request generation.
2008-06-11 22:13:50:296 1220 824 DnldMgr Generating download request for
update {665968F0-0FD1-46D0-B5EC-C9E416E55BDF}.105
2008-06-11 22:13:51:343 1220 824 Handler Windows Patch download for UpdateId
= {665968F0-0FD1-46D0-B5EC-C9E416E55BDF}: selected action is download
full-file.
2008-06-11 22:13:55:671 1220 824 DnldMgr *********** DnldMgr: New download
job [UpdateId = {665968F0-0FD1-46D0-B5EC-C9E416E55BDF}.105] ***********
2008-06-11 22:13:55:671 1220 824 DnldMgr * All files for update were
already downloaded and are valid.
2008-06-11 22:13:55:687 3072 b14 COMAPI >>-- RESUMED -- COMAPI: Download
[ClientId = WindowsUpdate]
2008-06-11 22:13:55:687 3072 b14 COMAPI - Download call complete
(succeeded = 1, succeeded with errors = 0, failed = 0, unaccounted = 0)
2008-06-11 22:13:55:687 3072 b14 COMAPI ---------
2008-06-11 22:13:55:687 3072 b14 COMAPI -- END -- COMAPI: Download
[ClientId = WindowsUpdate]
2008-06-11 22:13:55:687 3072 b14 COMAPI -------------
2008-06-11 22:13:56:250 3072 c2c COMAPI -------------
2008-06-11 22:13:56:250 3072 c2c COMAPI -- START -- COMAPI: Install
[ClientId = WindowsUpdate]
2008-06-11 22:13:56:250 3072 c2c COMAPI ---------
2008-06-11 22:13:56:250 3072 c2c COMAPI - Allow source prompts: Yes;
Forced: No; Force quiet: No
2008-06-11 22:13:56:250 3072 c2c COMAPI - Updates in request: 1
2008-06-11 22:13:56:250 3072 c2c COMAPI - ServiceID =
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2008-06-11 22:13:56:250 3072 c2c COMAPI - Updates to install = 1
2008-06-11 22:13:56:250 3072 c2c COMAPI <<-- SUBMITTED -- COMAPI: Install
[ClientId = WindowsUpdate]
2008-06-11 22:13:56:250 1220 9f4 Agent *************
2008-06-11 22:13:56:250 1220 9f4 Agent ** START ** Agent: Installing
updates [CallerId = WindowsUpdate]
2008-06-11 22:13:56:250 1220 9f4 Agent *********
2008-06-11 22:13:56:250 1220 9f4 Agent * Updates to install = 1
2008-06-11 22:13:56:250 1220 9f4 Agent * Title = Cumulative Security
Update for Internet Explorer 7 for Windows XP (KB950759)
2008-06-11 22:13:56:250 1220 9f4 Agent * UpdateId =
{B4D318F7-B6A2-4470-A051-1D20600AAD80}.106
2008-06-11 22:13:56:250 1220 9f4 Agent * Bundles 1 updates:
2008-06-11 22:13:56:250 1220 9f4 Agent *
{665968F0-0FD1-46D0-B5EC-C9E416E55BDF}.105
2008-06-11 22:13:57:218 1220 9f4 Handler Attempting to create remote handler
process as HEPBURN\Barbara M. Hepburn in session 0
2008-06-11 22:13:57:421 1220 9f4 DnldMgr Preparing update for install,
updateId = {665968F0-0FD1-46D0-B5EC-C9E416E55BDF}.105.
2008-06-11 22:13:57:421 3916 f64 Misc =========== Logging initialized
(build: 7.1.6001.65, tz: -0500) ===========
2008-06-11 22:13:57:421 3916 f64 Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2008-06-11 22:13:57:421 3916 f64 Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2008-06-11 22:13:57:421 3916 f64 Handler :::::::::::::
2008-06-11 22:13:57:421 3916 f64 Handler :: START :: Handler: Windows Patch
Install
2008-06-11 22:13:57:421 3916 f64 Handler :::::::::
2008-06-11 22:13:57:421 3916 f64 Handler : Updates to install = 1
2008-06-11 22:13:57:421 3916 f64 Handler : Installing update
{665968F0-0FD1-46D0-B5EC-C9E416E55BDF}.105
2008-06-11 22:13:57:421 3916 f68 Handler Installing with parameters=-q -z
-er,
sandbox=C:\WINDOWS\SoftwareDistribution\Download\f4bbe93413da6448b38093eb5244141e.
2008-06-11 22:14:00:671 1220 64c Report REPORT EVENT:
{94B6E71D-7DDB-46A6-B78A-5C0146997829} 2008-06-11
22:13:55:671-0500 1 162 101 {B4D318F7-B6A2-4470-A051-1D20600AAD80} 106 0 WindowsUpdate Success Content Download Download succeeded.
2008-06-11 22:14:26:890 3916 f68 Handler Install completed with 0x80070005.
2008-06-11 22:14:26:890 3916 f64 Handler FATAL: UH: 0x80070005:
InstallOrUninstallThread failed in CUHWindowsPatchHandler::HandleSingleUpdate
2008-06-11 22:14:26:890 3916 f64 Handler : WARNING: Install completed:
result type = 0x0, installer error = True, error = 0x80070005, disabled until
reboot = Yes, reboot required = No
2008-06-11 22:14:26:890 3916 f64 Handler FATAL: UH: 0x8024200b:
HandleSingleUpdate failed in CUHWindowsPatchHandler::HandleMultipleUpdates
2008-06-11 22:14:26:890 3916 f64 Handler :::::::::
2008-06-11 22:14:26:890 3916 f64 Handler :: END :: Handler: Windows Patch
Install
2008-06-11 22:14:26:890 3916 f64 Handler :::::::::::::
2008-06-11 22:14:26:906 1220 9f4 Agent *********
2008-06-11 22:14:26:906 1220 9f4 Agent ** END ** Agent: Installing
updates [CallerId = WindowsUpdate]
2008-06-11 22:14:26:906 1220 9f4 Agent *************
2008-06-11 22:14:26:906 1220 1cc AU AU setting pending client directive to
'Reboot Pending'
2008-06-11 22:14:26:906 1220 1cc AU Triggering Offline detection
(non-interactive)
2008-06-11 22:14:26:906 3072 fb4 COMAPI >>-- RESUMED -- COMAPI: Install
[ClientId = WindowsUpdate]
2008-06-11 22:14:26:906 3072 fb4 COMAPI - Install call complete (succeeded
= 0, succeeded with errors = 0, failed = 1, unaccounted = 0)
2008-06-11 22:14:26:906 3072 fb4 COMAPI - Reboot required = Yes
2008-06-11 22:14:26:906 3072 fb4 COMAPI - WARNING: Exit code = 0x00000000;
Call error code = 0x80240022
2008-06-11 22:14:26:906 3072 fb4 COMAPI ---------
2008-06-11 22:14:26:906 3072 fb4 COMAPI -- END -- COMAPI: Install
[ClientId = WindowsUpdate]
2008-06-11 22:14:26:906 3072 fb4 COMAPI -------------
2008-06-11 22:14:26:906 1220 1cc AU #############
2008-06-11 22:14:26:906 1220 1cc AU ## START ## AU: Search for updates
2008-06-11 22:14:26:906 1220 1cc AU #########
2008-06-11 22:14:26:906 1220 1cc AU <<## SUBMITTED ## AU: Search for updates
[CallId = {27EA0F60-4661-4767-BB7F-65AA6BA03B9B}]
2008-06-11 22:14:26:921 1220 64c Agent *************
2008-06-11 22:14:26:921 1220 64c Agent ** START ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2008-06-11 22:14:26:921 1220 64c Agent *********
2008-06-11 22:14:26:921 1220 64c Agent * Online = No; Ignore download
priority = No
2008-06-11 22:14:26:921 1220 64c Agent * Criteria = "IsHidden=0 and
IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or
IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and
IsAssigned=1 or IsHidden=0 and IsInstalled=1 and
DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or
IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and
IsAssigned=1 and RebootRequired=1"
2008-06-11 22:14:26:921 1220 64c Agent * ServiceID =
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2008-06-11 22:14:28:218 1220 64c Agent Handler for update
{B4D318F7-B6A2-4470-A051-1D20600AAD80}.106 is not active. Not returning it.
2008-06-11 22:14:28:218 1220 64c Agent * Found 0 updates and 12 categories
in search; evaluated appl. rules of 198 out of 291 deployed entities
2008-06-11 22:14:28:218 1220 64c Agent *********
2008-06-11 22:14:28:218 1220 64c Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2008-06-11 22:14:28:218 1220 64c Agent *************
2008-06-11 22:14:28:218 1220 60c AU >>## RESUMED ## AU: Search for updates
[CallId = {27EA0F60-4661-4767-BB7F-65AA6BA03B9B}]
2008-06-11 22:14:28:218 1220 60c AU # 0 updates detected
2008-06-11 22:14:28:218 1220 60c AU #########
2008-06-11 22:14:28:218 1220 60c AU ## END ## AU: Search for updates
[CallId = {27EA0F60-4661-4767-BB7F-65AA6BA03B9B}]
2008-06-11 22:14:28:218 1220 60c AU #############
2008-06-11 22:14:28:218 1220 60c AU Setting AU scheduled install time to
2008-06-12 08:00:00
2008-06-11 22:14:31:890 1220 64c Report REPORT EVENT:
{F1E8DA62-4B30-45B6-9C16-0D269642E225} 2008-06-11
22:14:26:890-0500 1 182 101 {B4D318F7-B6A2-4470-A051-1D20600AAD80} 106 80070005 WindowsUpdate Failure Content
Install Installation Failure: Windows failed to install the following update
with error 0x80070005: Cumulative Security Update for Internet Explorer 7 for
Windows XP (KB950759).
2008-06-11 22:14:41:921 1220 1cc AU Launched new AU client for directive
'Reboot Pending', session id = 0x0
2008-06-11 22:14:41:968 3140 c48 Misc =========== Logging initialized
(build: 7.1.6001.65, tz: -0500) ===========
2008-06-11 22:14:41:968 3140 c48 Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2008-06-11 22:14:41:968 3140 c48 AUClnt Launched Client UI process
2008-06-11 22:14:42:296 3140 c48 Misc =========== Logging initialized
(build: 7.1.6001.65, tz: -0500) ===========
2008-06-11 22:14:42:296 3140 c48 Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2008-06-11 22:14:42:296 3140 c48 Misc = Module:
C:\WINDOWS\system32\wucltui.dll
2008-06-11 22:14:42:296 3140 c48 CltUI AU client got new directive = 'Reboot
Pending', serviceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}, return =
0x00000000
***

[X-post to Windows Update newsgroup]

Was IE7 installed before or after WinXP SP3 was installed?

What does WindowsUpdate.log have to say about the failure to install?

How to read the Windowsupdate.log file
http://support.microsoft.com/kb/902093

Compare errors to those listed here:
http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122
and/or go to http://windowsupdate.microsoft.com > click on Help and Support
link in left pane > Solve problems on your own.

================================

Tip: Temporarily disable real-time protection by your anti-virus and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot Tea Timer,
AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
attempting to install the update(s). If you disable the third-party
firewall, make certain that you enable the Windows Firewall!

How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/kb/906602

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB950759).

LOOK! => If your problem relates to a Cumulative Security Update for IE,
call the above number and ask to be transferred to the Consumer IE7 queue
(which is 47830).

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net

"Cumulative Security Update for Internet Explorer 7 for Windows XP
(KB950759)" installation fails on XP Pro SP3. Automatic Updates was the
first try, after that failed I downloaded the file from Microsoft
Downloads. That too failed, so I tried the Microsoft Update Site. Same

 

[PA Bear [MS MVP]]

...There

is a glitch in service pack 3 that prevents future updates from
installing.

Horse hockey!

CrystalBall© sez...

Updates are not installed successfully from Windows Update, from Microsoft
Update, or by using Automatic Updates after you repair a Windows XP
installation:
http://support.microsoft.com/kb/943144

NB: Also applies to clean installs, upgrade installs, and Recovery installs.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

I just bought an HP laptop from my cousin and I been redoing everything.
My
system is immaculate until I tried to install (KB950759). I got
anti-virus
and
firewall protection that I am confortable with. The problem is not in
that
area. There
is a glitch in service pack 3 that prevents future updates from
installing.
I wasn't able to install musicmatch AT ALL! So I had to REFORMAT the
hard
drive
in order to get it on the computer. And so I quickly got the updates for
it
before something
else went wrong. BUT HERE IS THE ANSWER: I found that uninstalling
service
pack 3 from "add and remove" programs and reinstalling from windows update
can give you
another shot at it! It can correct the problem. In my case it did and it
is really the only solution that I, with my years of experience have come
up
with. We all know that when we have a computer we will be frustrated.
We've
all gone through it so just remember you are not alone.

<snip>

 

[WiliguezJr]

So you are saying there are no glitches in service pack 3? I think with your
1 link
you resolved the issue. I didn't know about the file that stood on its own.
WOW! Thanks for the input. As a user I do have a suggestion. Would it
be too much to ask to let the user know in advance before he clicks about
this issue so that they are not stumbling around in the dark believing that
their computer is to blame? I mean hours, even days can be wasted on
something that you'd think was not too elementary for the makers of this

 

[PA Bear [MS MVP]]

So you are saying there are no glitches in service pack 3?

Did I say that? No, I was merely commenting on your claim that a glitch in
SP3 that prevents the installation of future updates.

If KB943144 was your fix, I must assume that you encountered the issue
because you'd done a Repair Install, a Recovery install, or a clean install
of WinXP (or upgraded to WinXP) just before you installed SP3.

...Would it
be too much to ask to let the user know in advance before he clicks about
this issue so that they are not stumbling around in the dark believing
that
their computer is to blame? I mean hours, even days can be wasted on
something that you'd think was not too elementary for the makers of this
software.

No one here works for or represents Microsoft, including MS MVPs, but I hear
you. My sources tell me that this issue will be fixed later this year with
the release of new versions of Windows Update Agent and Microsoft Update
Agent, both currently in beta (one hears).

Meanwhile, you're welcome & thanks for your feedback.

PS: There are *tons* of posts in the newsgroups about this problem. In 99%
of them, KB943144 was posted as the fix. A little Google searching before
you'd posted here would have led you to them:
http://groups.google.com/groups/search?q=943144+group:microsoft.public.*&qt_s=Search

 

[Paul]

I had the same prob with the same KB

I had to reinstall IE 7, to fix it.

It installed no prob after that

 

[PA Bear [MS MVP]]

Then one assumes you had a horked install of SP3.

I had the same prob with the same KB

I had to reinstall IE 7, to fix it.

It installed no prob after that

 

[Paul]

Probably it still installed tho

I'm still running it now

 

[Jelle Fresen]

Hi,

I have the same problem as ju.c, only I cannot use the proposed solution.

My situation is as follows: I am preparing an unattended Windows
installation, based on the student edition downloaded from MSDNAA
(en_winxp_pro_with_sp2.iso). I slipstreamed SP3 (I used the network
install version [1], as recommended by msfn [2]) together with all
updates that can be slipstreamed [3]. Furthermore, I integrated several
other updates via SVCPACK.INF [4], including IE7.

After installation of this windows setup, I experienced the same error
as ju.c, but you can see that it is not an option for me to uninstall
SP3. I was wondering, could I slipstream the Express Install into my
windows source (i.e., does it also support the /s:<path> switch) and
would that solve my problem? And in case that wouldn't solve the
problem, what else could I change in the setup of my windows
installation so that update 950759 will work.

TIA,
Jelle Fresen

[1]
http://www.microsoft.com/downloads/...a8-5e76-401f-be08-1e1555d4f3d4&DisplayLang=en
[2] http://unattended.msfn.org/unattended.xp/view/web/2/
[3] All updates that use update.exe as installer engine:
kb892130, kb898461, kb941569, kb942763, kb950760, kb950762,
kb951376, kb951698, kb951748, kb951978.
[4] kb923789, WUA 7.1.6001.65, Root Certificates Update, kb890830,
Internet Explorer 7

 

[Harry Johnston [MVP]]

My situation is as follows: I am preparing an unattended Windows
installation, based on the student edition downloaded from MSDNAA
(en_winxp_pro_with_sp2.iso). I slipstreamed SP3 (I used the network
install version [1], as recommended by msfn [2]) together with all
updates that can be slipstreamed [3].

OK so far.

Furthermore, I integrated several
other updates via SVCPACK.INF [4], including IE7.

To the best of my knowledge, this isn't a supported procedure. I recommend you
drop IE7 and other non-slipstreamable updates from the Windows image. There are
various ways to post-install them automatically; contact me directly if you need
suggetsions.

(Incidentally, it would have been preferable if you had started a new thread to
describe your issue rather than following up to someone else's. Otherwise it
tends to cause confusion.)

Harry.

 

[Harry Johnston [MVP]]

Furthermore, I integrated several other updates via SVCPACK.INF [4],
including IE7.

To the best of my knowledge, this isn't a supported procedure. I
recommend you drop IE7 and other non-slipstreamable updates from the
Windows image.

For the record, the svcpack.inf procedure *is* in fact supported, but only for
some older updates - specifically, updates using update.exe versions earlier
than 5.4.15.0. (This seems unlikely to include any updates applicable to SP3,
but YMMV; however, it certainly doesn't include IE7.)

The IE7 updater is based on update.exe, but doesn't support the /integrate
switch; I can only presume that there is a good reason for this and that
bypassing the restriction via svcpack.inf is likely to result in a broken
installation.

Reference:

http://support.microsoft.com/kb/828930

<http://support.microsoft.com/kb/828930>

Harry.

 

[sde]

sde

I dasabled the antivirus and the wondows fire wall but KB950759 still will
not install. WHat else can I do to get this to install properly????

 

[ju.c]

I'm ju.c, original poster.

I've had some time to think about the KB950759 install problem and I have an idea, but my
problem is fixed, so I don't have a test system.
Because the setup does a pre-condition check it makes sense to fool the installer.
Extract the files from KB950759 then search for the same files on your computer. I wonder
if deleting the copies that have the same file names as KB950759 that are in
C:\WINDOWS\system32\dllcache\ and anywhere else, except \system32\ or \Program
Files\Internet Explorer\ will be the trick.

My fix was uninstalling SP3. That replaced IE7 files, thus the KB950759 installed OK.

I'd love to know what the problem was, and if this works, I'll know.

Good luck!


ju.c

 

[sde]

Thanks ju.c

So, should I uninstall SP3 then install KB950759 then reinstall SP3?

 

[ju.c]

I uninstalled SP3, then re-installed it, then the update installed OK.

This is what I did:

1. Uninstall SP3.
2. Restart.
3. Run chkdsk.
Yes: Automatically fix file system errors.
No: Scan for and attempt recovery of bad sectors.
4. Install SP3.
5. Restart.
6. Restart again.
7. Install KB950759.

Good luck!


ju.c