Unwanted text in email reply

[Frank]

A user at my company was attempting to reply to an email.
When she clicked reply text from a previous Word document
appeared in the message body of the reply and won't go
away.Any ideas ?

 

[Brian Tillman]

A user at my company was attempting to reply to an email.
When she clicked reply text from a previous Word document
appeared in the message body of the reply and won't go
away.Any ideas ?

Is she using Word and her Email editor? If so, I would advance the theory
that she's modified the Word template she's using. If the template is
"normal.dot", delete it and let Word recreate it.

 

[Frank]

-----Original Message-----


Is she using Word and her Email editor? If so, I would advance the theory
that she's modified the Word template she's using. If the template is
"normal.dot", delete it and let Word recreate it.
--
Brian Tillman

.
Thanks for your help Brian. Frank

 

[cheneymon]

Search for Normal.dot on your local machine, then open it up...If tha
text is in the normal.dot, delete the text then save the normal.dot.
See if that works.

Sean

*A user at my company was attempting to reply to an email.
When she clicked reply text from a previous Word document
appeared in the message body of the reply and won't go
away.Any ideas ?

-
cheneymo

 

[Frank]

Thanks Sean

-----Original Message-----

Search for Normal.dot on your local machine, then open it up...If that
text is in the normal.dot, delete the text then save the normal.dot.
See if that works.

Sean

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