F
faith woods
I am desperate for some help please.
I am not a computer whizz and you will have to bear with
me when explaining the following. I dont even known if I
am in the correct newsgroup.
Everytime i connect to the internet a window pops up that
is about half the size of my screen, it is a black box
with a heading of c:\DOCUME~\FAB\LOCALS~1
\TEMP\SURFAI~1.EXE. There is nothing in the box except
for a cursor that keeps flicking about. I close the box
down and a message pops up saying the programme is not
responding and to select either "end now" or cancel. I
select "end now" to get rid of the damn thing. I have
tried not closing it and it does nothing .
I conducted a search through everything on my computer
and the message that comes up is to say something along
the lines of it being an external programme that cannot
be located, to check the hard drive or it could have been
moved. (Sorry its not very accurate I know). But it
only brings up the end of the heading - SURFAI~1.EXE.
I am at the end of my tether. I cleared up my desktop
and cleared some programmes that are never used. I did a
system restore back to a few months ago before this
screen started appearing and it still wont go away. I
wonder if someone who is more knowledgeable about
computers than I am can help me please.
I am loathed to phone any technical helplines because
they are absolutely extortionate.
Thanking anyone kind enough to help in anticipation of
some well needed assistance.
I am not a computer whizz and you will have to bear with
me when explaining the following. I dont even known if I
am in the correct newsgroup.
Everytime i connect to the internet a window pops up that
is about half the size of my screen, it is a black box
with a heading of c:\DOCUME~\FAB\LOCALS~1
\TEMP\SURFAI~1.EXE. There is nothing in the box except
for a cursor that keeps flicking about. I close the box
down and a message pops up saying the programme is not
responding and to select either "end now" or cancel. I
select "end now" to get rid of the damn thing. I have
tried not closing it and it does nothing .
I conducted a search through everything on my computer
and the message that comes up is to say something along
the lines of it being an external programme that cannot
be located, to check the hard drive or it could have been
moved. (Sorry its not very accurate I know). But it
only brings up the end of the heading - SURFAI~1.EXE.
I am at the end of my tether. I cleared up my desktop
and cleared some programmes that are never used. I did a
system restore back to a few months ago before this
screen started appearing and it still wont go away. I
wonder if someone who is more knowledgeable about
computers than I am can help me please.
I am loathed to phone any technical helplines because
they are absolutely extortionate.
Thanking anyone kind enough to help in anticipation of
some well needed assistance.