unknow error when capturing in movie maker

[Guest]

I have a canon camcorder ZR400, when conneting the camcorder with my pc with
fire wire, movie maker recognize the zr400, I can rewind the tape, but when
it go to capture video, an window error come up " unknown error".
I contacted canon support, they told me that the camera has no software on
it, it is manipulated by movie maker, they recomended to uninstall movie
maker and re-instal it.
is this the right thing to do, if yes how do i remove movie maker, it can
not be done from add remove, so what should i do.

thanks in advance.

Marc T

 

[Graham Hughes]

Movie maker is part of windows, I wouldn't recommend trying to un-install it
at this stage.
Which version do you have? You may be able to install an updated version.
Otherwise, faulty cables firewire ports etc are a big cause of this, so here
are a couple pf p[ages with lots of things to try to help you identify the
problem. Please report back with the anserws to the test for more help.
http://www.myvideoproblems.com/ProblemPages/CannotCapture.htm
http://www.myvideoproblems.com/Tutorials/OptimiseMyPcForVideo.htm
http://www.myvideoproblems.com/ProblemPages/CamNotWorkingUnderSP2.htm


--
Graham Hughes
MVP Digital Media
www.myvideoproblems.co.uk
www.dvds2treasure.com
www.simplydv.com

 

[Guest]

movie maker version 5.1 build 2600 came with xp SP2.

Movie maker is part of windows, I wouldn't recommend trying to un-install it
at this stage.
Which version do you have? You may be able to install an updated version.
Otherwise, faulty cables firewire ports etc are a big cause of this, so here
are a couple pf p[ages with lots of things to try to help you identify the
problem. Please report back with the anserws to the test for more help.
http://www.myvideoproblems.com/ProblemPages/CannotCapture.htm
http://www.myvideoproblems.com/Tutorials/OptimiseMyPcForVideo.htm
http://www.myvideoproblems.com/ProblemPages/CamNotWorkingUnderSP2.htm


--
Graham Hughes
MVP Digital Media
www.myvideoproblems.co.uk
www.dvds2treasure.com
www.simplydv.com

I have a canon camcorder ZR400, when conneting the camcorder with my pc
with
fire wire, movie maker recognize the zr400, I can rewind the tape, but
when
it go to capture video, an window error come up " unknown error".
I contacted canon support, they told me that the camera has no software on
it, it is manipulated by movie maker, they recomended to uninstall movie
maker and re-instal it.
is this the right thing to do, if yes how do i remove movie maker, it can
not be done from add remove, so what should i do.

thanks in advance.

Marc T

 

[Guest]

HI cheched the fire whire in control panel, it is fine.
I can rewind the tape, forward it etc just can not capture.
I purchase PCDOC 3.5 and tested all DLL etc did a complete pc scan and still
it is not working, I am at lost here.
my last option is to test my fire wire on another computer but it is a 4 pin
cable so it will not fit a desktop.

waiting for more recomendations.
regards,
marc

Movie maker is part of windows, I wouldn't recommend trying to un-install it
at this stage.
Which version do you have? You may be able to install an updated version.
Otherwise, faulty cables firewire ports etc are a big cause of this, so here
are a couple pf p[ages with lots of things to try to help you identify the
problem. Please report back with the anserws to the test for more help.
http://www.myvideoproblems.com/ProblemPages/CannotCapture.htm
http://www.myvideoproblems.com/Tutorials/OptimiseMyPcForVideo.htm
http://www.myvideoproblems.com/ProblemPages/CamNotWorkingUnderSP2.htm


--
Graham Hughes
MVP Digital Media
www.myvideoproblems.co.uk
www.dvds2treasure.com
www.simplydv.com

I have a canon camcorder ZR400, when conneting the camcorder with my pc
with
fire wire, movie maker recognize the zr400, I can rewind the tape, but
when
it go to capture video, an window error come up " unknown error".
I contacted canon support, they told me that the camera has no software on
it, it is manipulated by movie maker, they recomended to uninstall movie
maker and re-instal it.
is this the right thing to do, if yes how do i remove movie maker, it can
not be done from add remove, so what should i do.

thanks in advance.

Marc T

 

[Graham Hughes]

5.1 is windows, you need to read fiurther down for the MM version number.

--
Graham Hughes
MVP Digital Media
www.myvideoproblems.co.uk
www.dvds2treasure.com
www.simplydv.com

movie maker version 5.1 build 2600 came with xp SP2.

Movie maker is part of windows, I wouldn't recommend trying to un-install
it
at this stage.
Which version do you have? You may be able to install an updated version.
Otherwise, faulty cables firewire ports etc are a big cause of this, so
here
are a couple pf p[ages with lots of things to try to help you identify
the
problem. Please report back with the anserws to the test for more help.
http://www.myvideoproblems.com/ProblemPages/CannotCapture.htm
http://www.myvideoproblems.com/Tutorials/OptimiseMyPcForVideo.htm
http://www.myvideoproblems.com/ProblemPages/CamNotWorkingUnderSP2.htm


--
Graham Hughes
MVP Digital Media
www.myvideoproblems.co.uk
www.dvds2treasure.com
www.simplydv.com

I have a canon camcorder ZR400, when conneting the camcorder with my pc
with
fire wire, movie maker recognize the zr400, I can rewind the tape, but
when
it go to capture video, an window error come up " unknown error".
I contacted canon support, they told me that the camera has no software
on
it, it is manipulated by movie maker, they recomended to uninstall
movie
maker and re-instal it.
is this the right thing to do, if yes how do i remove movie maker, it
can
not be done from add remove, so what should i do.

thanks in advance.

Marc T

 

[Graham Hughes]

Have you tried all the tests I suggest on the pages? It may mean
begging/stealing/borrowing parts from friends, but you need to do it to rule
out faulty products. Come back with those results and then we can try to
help more.

--
Graham Hughes
MVP Digital Media
www.myvideoproblems.co.uk
www.dvds2treasure.com
www.simplydv.com

HI cheched the fire whire in control panel, it is fine.
I can rewind the tape, forward it etc just can not capture.
I purchase PCDOC 3.5 and tested all DLL etc did a complete pc scan and
still
it is not working, I am at lost here.
my last option is to test my fire wire on another computer but it is a 4
pin
cable so it will not fit a desktop.

waiting for more recomendations.
regards,
marc

Movie maker is part of windows, I wouldn't recommend trying to un-install
it
at this stage.
Which version do you have? You may be able to install an updated version.
Otherwise, faulty cables firewire ports etc are a big cause of this, so
here
are a couple pf p[ages with lots of things to try to help you identify
the
problem. Please report back with the anserws to the test for more help.
http://www.myvideoproblems.com/ProblemPages/CannotCapture.htm
http://www.myvideoproblems.com/Tutorials/OptimiseMyPcForVideo.htm
http://www.myvideoproblems.com/ProblemPages/CamNotWorkingUnderSP2.htm


--
Graham Hughes
MVP Digital Media
www.myvideoproblems.co.uk
www.dvds2treasure.com
www.simplydv.com

I have a canon camcorder ZR400, when conneting the camcorder with my pc
with
fire wire, movie maker recognize the zr400, I can rewind the tape, but
when
it go to capture video, an window error come up " unknown error".
I contacted canon support, they told me that the camera has no software
on
it, it is manipulated by movie maker, they recomended to uninstall
movie
maker and re-instal it.
is this the right thing to do, if yes how do i remove movie maker, it
can
not be done from add remove, so what should i do.

thanks in advance.

Marc T

 

[Guest]

the version is 2.1.4026.0
I tested my cable and camcorder on another laptop, it work right away.
my firewire card I think it work because the movie maker can connect to the
camcorder and rewind the tape, yesterday I tested the capture with
Powerdirector4 software and i could scan the tape but when I went to record
the capture it when on error again so I have to think it is something, how do
i test the fire wire card properly?
regards,
marc.

5.1 is windows, you need to read fiurther down for the MM version number.

--
Graham Hughes
MVP Digital Media
www.myvideoproblems.co.uk
www.dvds2treasure.com
www.simplydv.com

movie maker version 5.1 build 2600 came with xp SP2.

Movie maker is part of windows, I wouldn't recommend trying to un-install
it
at this stage.
Which version do you have? You may be able to install an updated version.
Otherwise, faulty cables firewire ports etc are a big cause of this, so
here
are a couple pf p[ages with lots of things to try to help you identify
the
problem. Please report back with the anserws to the test for more help.
http://www.myvideoproblems.com/ProblemPages/CannotCapture.htm
http://www.myvideoproblems.com/Tutorials/OptimiseMyPcForVideo.htm
http://www.myvideoproblems.com/ProblemPages/CamNotWorkingUnderSP2.htm


--
Graham Hughes
MVP Digital Media
www.myvideoproblems.co.uk
www.dvds2treasure.com
www.simplydv.com


I have a canon camcorder ZR400, when conneting the camcorder with my pc
with
fire wire, movie maker recognize the zr400, I can rewind the tape, but
when
it go to capture video, an window error come up " unknown error".
I contacted canon support, they told me that the camera has no software
on
it, it is manipulated by movie maker, they recomended to uninstall
movie
maker and re-instal it.
is this the right thing to do, if yes how do i remove movie maker, it
can
not be done from add remove, so what should i do.

thanks in advance.

Marc T

 

[Guest]

I have the same problem, my system recognize the cam sony but when i go to
capture movie from it, an unknow error..Wha t can i do?
Thx
Fefo!

the version is 2.1.4026.0
I tested my cable and camcorder on another laptop, it work right away.
my firewire card I think it work because the movie maker can connect to the
camcorder and rewind the tape, yesterday I tested the capture with
Powerdirector4 software and i could scan the tape but when I went to record
the capture it when on error again so I have to think it is something, how do
i test the fire wire card properly?
regards,
marc.

5.1 is windows, you need to read fiurther down for the MM version number.

--
Graham Hughes
MVP Digital Media
www.myvideoproblems.co.uk
www.dvds2treasure.com
www.simplydv.com

movie maker version 5.1 build 2600 came with xp SP2.

:

Movie maker is part of windows, I wouldn't recommend trying to un-install
it
at this stage.
Which version do you have? You may be able to install an updated version.
Otherwise, faulty cables firewire ports etc are a big cause of this, so
here
are a couple pf p[ages with lots of things to try to help you identify
the
problem. Please report back with the anserws to the test for more help.
http://www.myvideoproblems.com/ProblemPages/CannotCapture.htm
http://www.myvideoproblems.com/Tutorials/OptimiseMyPcForVideo.htm
http://www.myvideoproblems.com/ProblemPages/CamNotWorkingUnderSP2.htm


--
Graham Hughes
MVP Digital Media
www.myvideoproblems.co.uk
www.dvds2treasure.com
www.simplydv.com


I have a canon camcorder ZR400, when conneting the camcorder with my pc
with
fire wire, movie maker recognize the zr400, I can rewind the tape, but
when
it go to capture video, an window error come up " unknown error".
I contacted canon support, they told me that the camera has no software
on
it, it is manipulated by movie maker, they recomended to uninstall
movie
maker and re-instal it.
is this the right thing to do, if yes how do i remove movie maker, it
can
not be done from add remove, so what should i do.

thanks in advance.

Marc T

 

[Wojo]

Are you using firewire or USB?

I have the same problem, my system recognize the cam sony but when i go to
capture movie from it, an unknow error..Wha t can i do?
Thx
Fefo!

the version is 2.1.4026.0
I tested my cable and camcorder on another laptop, it work right away.
my firewire card I think it work because the movie maker can connect to
the
camcorder and rewind the tape, yesterday I tested the capture with
Powerdirector4 software and i could scan the tape but when I went to
record
the capture it when on error again so I have to think it is something,
how do
i test the fire wire card properly?
regards,
marc.

5.1 is windows, you need to read fiurther down for the MM version
number.

--
Graham Hughes
MVP Digital Media
www.myvideoproblems.co.uk
www.dvds2treasure.com
www.simplydv.com


movie maker version 5.1 build 2600 came with xp SP2.

:

Movie maker is part of windows, I wouldn't recommend trying to
un-install
it
at this stage.
Which version do you have? You may be able to install an updated
version.
Otherwise, faulty cables firewire ports etc are a big cause of this,
so
here
are a couple pf p[ages with lots of things to try to help you
identify
the
problem. Please report back with the anserws to the test for more
help.
http://www.myvideoproblems.com/ProblemPages/CannotCapture.htm
http://www.myvideoproblems.com/Tutorials/OptimiseMyPcForVideo.htm
http://www.myvideoproblems.com/ProblemPages/CamNotWorkingUnderSP2.htm


--
Graham Hughes
MVP Digital Media
www.myvideoproblems.co.uk
www.dvds2treasure.com
www.simplydv.com


I have a canon camcorder ZR400, when conneting the camcorder with
my pc
with
fire wire, movie maker recognize the zr400, I can rewind the
tape, but
when
it go to capture video, an window error come up " unknown error".
I contacted canon support, they told me that the camera has no
software
on
it, it is manipulated by movie maker, they recomended to uninstall
movie
maker and re-instal it.
is this the right thing to do, if yes how do i remove movie maker,
it
can
not be done from add remove, so what should i do.

thanks in advance.

Marc T

 

[Guest]

I'm having the exact same problem as Marc. Movie maker was working and then
a week ago I started getting the "unknown error" message when trying to
capture. I tried several other fixes from other forums but none have worked.

Please help

the version is 2.1.4026.0
I tested my cable and camcorder on another laptop, it work right away.
my firewire card I think it work because the movie maker can connect to the
camcorder and rewind the tape, yesterday I tested the capture with
Powerdirector4 software and i could scan the tape but when I went to record
the capture it when on error again so I have to think it is something, how do
i test the fire wire card properly?
regards,
marc.

5.1 is windows, you need to read fiurther down for the MM version number.

--
Graham Hughes
MVP Digital Media
www.myvideoproblems.co.uk
www.dvds2treasure.com
www.simplydv.com

movie maker version 5.1 build 2600 came with xp SP2.

:

Movie maker is part of windows, I wouldn't recommend trying to un-install
it
at this stage.
Which version do you have? You may be able to install an updated version.
Otherwise, faulty cables firewire ports etc are a big cause of this, so
here
are a couple pf p[ages with lots of things to try to help you identify
the
problem. Please report back with the anserws to the test for more help.
http://www.myvideoproblems.com/ProblemPages/CannotCapture.htm
http://www.myvideoproblems.com/Tutorials/OptimiseMyPcForVideo.htm
http://www.myvideoproblems.com/ProblemPages/CamNotWorkingUnderSP2.htm


--
Graham Hughes
MVP Digital Media
www.myvideoproblems.co.uk
www.dvds2treasure.com
www.simplydv.com


I have a canon camcorder ZR400, when conneting the camcorder with my pc
with
fire wire, movie maker recognize the zr400, I can rewind the tape, but
when
it go to capture video, an window error come up " unknown error".
I contacted canon support, they told me that the camera has no software
on
it, it is manipulated by movie maker, they recomended to uninstall
movie
maker and re-instal it.
is this the right thing to do, if yes how do i remove movie maker, it
can
not be done from add remove, so what should i do.

thanks in advance.

Marc T

 

[Wojo]

Was one of those "fixes" to do a system restore?

I'm having the exact same problem as Marc. Movie maker was working and
then
a week ago I started getting the "unknown error" message when trying to
capture. I tried several other fixes from other forums but none have
worked.

Please help

the version is 2.1.4026.0
I tested my cable and camcorder on another laptop, it work right away.
my firewire card I think it work because the movie maker can connect to
the
camcorder and rewind the tape, yesterday I tested the capture with
Powerdirector4 software and i could scan the tape but when I went to
record
the capture it when on error again so I have to think it is something,
how do
i test the fire wire card properly?
regards,
marc.

5.1 is windows, you need to read fiurther down for the MM version
number.

--
Graham Hughes
MVP Digital Media
www.myvideoproblems.co.uk
www.dvds2treasure.com
www.simplydv.com


movie maker version 5.1 build 2600 came with xp SP2.

:

Movie maker is part of windows, I wouldn't recommend trying to
un-install
it
at this stage.
Which version do you have? You may be able to install an updated
version.
Otherwise, faulty cables firewire ports etc are a big cause of this,
so
here
are a couple pf p[ages with lots of things to try to help you
identify
the
problem. Please report back with the anserws to the test for more
help.
http://www.myvideoproblems.com/ProblemPages/CannotCapture.htm
http://www.myvideoproblems.com/Tutorials/OptimiseMyPcForVideo.htm
http://www.myvideoproblems.com/ProblemPages/CamNotWorkingUnderSP2.htm


--
Graham Hughes
MVP Digital Media
www.myvideoproblems.co.uk
www.dvds2treasure.com
www.simplydv.com


I have a canon camcorder ZR400, when conneting the camcorder with
my pc
with
fire wire, movie maker recognize the zr400, I can rewind the
tape, but
when
it go to capture video, an window error come up " unknown error".
I contacted canon support, they told me that the camera has no
software
on
it, it is manipulated by movie maker, they recomended to uninstall
movie
maker and re-instal it.
is this the right thing to do, if yes how do i remove movie maker,
it
can
not be done from add remove, so what should i do.

thanks in advance.

Marc T

 

[Guest]

Thanks Wojo,
I did a system restore to just before the problem occured and the problem
appears to be gone.

Thanks again wojo hopes this works for you Marc

Was one of those "fixes" to do a system restore?

I'm having the exact same problem as Marc. Movie maker was working and
then
a week ago I started getting the "unknown error" message when trying to
capture. I tried several other fixes from other forums but none have
worked.

Please help

the version is 2.1.4026.0
I tested my cable and camcorder on another laptop, it work right away.
my firewire card I think it work because the movie maker can connect to
the
camcorder and rewind the tape, yesterday I tested the capture with
Powerdirector4 software and i could scan the tape but when I went to
record
the capture it when on error again so I have to think it is something,
how do
i test the fire wire card properly?
regards,
marc.

:

5.1 is windows, you need to read fiurther down for the MM version
number.

--
Graham Hughes
MVP Digital Media
www.myvideoproblems.co.uk
www.dvds2treasure.com
www.simplydv.com


movie maker version 5.1 build 2600 came with xp SP2.

:

Movie maker is part of windows, I wouldn't recommend trying to
un-install
it
at this stage.
Which version do you have? You may be able to install an updated
version.
Otherwise, faulty cables firewire ports etc are a big cause of this,
so
here
are a couple pf p[ages with lots of things to try to help you
identify
the
problem. Please report back with the anserws to the test for more
help.
http://www.myvideoproblems.com/ProblemPages/CannotCapture.htm
http://www.myvideoproblems.com/Tutorials/OptimiseMyPcForVideo.htm
http://www.myvideoproblems.com/ProblemPages/CamNotWorkingUnderSP2.htm


--
Graham Hughes
MVP Digital Media
www.myvideoproblems.co.uk
www.dvds2treasure.com
www.simplydv.com


I have a canon camcorder ZR400, when conneting the camcorder with
my pc
with
fire wire, movie maker recognize the zr400, I can rewind the
tape, but
when
it go to capture video, an window error come up " unknown error".
I contacted canon support, they told me that the camera has no
software
on
it, it is manipulated by movie maker, they recomended to uninstall
movie
maker and re-instal it.
is this the right thing to do, if yes how do i remove movie maker,
it
can
not be done from add remove, so what should i do.

thanks in advance.

Marc T

 

[Wojo]

Your welcome. Glad it worked for you, is doesn't always do the trick.

Thanks Wojo,
I did a system restore to just before the problem occured and the problem
appears to be gone.

Thanks again wojo hopes this works for you Marc

Was one of those "fixes" to do a system restore?

I'm having the exact same problem as Marc. Movie maker was working and
then
a week ago I started getting the "unknown error" message when trying to
capture. I tried several other fixes from other forums but none have
worked.

Please help

:

the version is 2.1.4026.0
I tested my cable and camcorder on another laptop, it work right away.
my firewire card I think it work because the movie maker can connect
to
the
camcorder and rewind the tape, yesterday I tested the capture with
Powerdirector4 software and i could scan the tape but when I went to
record
the capture it when on error again so I have to think it is something,
how do
i test the fire wire card properly?
regards,
marc.

:

5.1 is windows, you need to read fiurther down for the MM version
number.

--
Graham Hughes
MVP Digital Media
www.myvideoproblems.co.uk
www.dvds2treasure.com
www.simplydv.com


movie maker version 5.1 build 2600 came with xp SP2.

:

Movie maker is part of windows, I wouldn't recommend trying to
un-install
it
at this stage.
Which version do you have? You may be able to install an updated
version.
Otherwise, faulty cables firewire ports etc are a big cause of
this,
so
here
are a couple pf p[ages with lots of things to try to help you
identify
the
problem. Please report back with the anserws to the test for more
help.
http://www.myvideoproblems.com/ProblemPages/CannotCapture.htm
http://www.myvideoproblems.com/Tutorials/OptimiseMyPcForVideo.htm
http://www.myvideoproblems.com/ProblemPages/CamNotWorkingUnderSP2.htm


--
Graham Hughes
MVP Digital Media
www.myvideoproblems.co.uk
www.dvds2treasure.com
www.simplydv.com


I have a canon camcorder ZR400, when conneting the camcorder
with
my pc
with
fire wire, movie maker recognize the zr400, I can rewind the
tape, but
when
it go to capture video, an window error come up " unknown
error".
I contacted canon support, they told me that the camera has no
software
on
it, it is manipulated by movie maker, they recomended to
uninstall
movie
maker and re-instal it.
is this the right thing to do, if yes how do i remove movie
maker,
it
can
not be done from add remove, so what should i do.

thanks in advance.

Marc T