G
Gary
How do I get rid of it?
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G
Gerry
Gary
Who provided the software and what version is it?
--
Hope this helps.
Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
Who provided the software and what version is it?
--
Hope this helps.
Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
P
Pegasus \(MVP\)
Gary said:How do I get rid of it?
Why did you install virus software? Sounds like
shooting yourself in the foot!
D
Daave
Gary said:Uninstalled virus software but still appears in control panel
How do I get rid of it?
1. Which antivirus program had you been using?
2. Why did you decide to uninstall it? Did you install another antivirus
program in its place?
3. How did you uninstall it?
G
Gary
meant anti virus
Pegasus (MVP) said:Why did you install virus software? Sounds like
shooting yourself in the foot!
G
Gary
Trend Micro. Used the control panel add / remove programs. After that did
not work I deleted the trend micro folder from the programs file. However,
the computer still thinks is installed. The trend micro uninstaller does not
work.
not work I deleted the trend micro folder from the programs file. However,
the computer still thinks is installed. The trend micro uninstaller does not
work.
G
Gary
Trend Micro 2008
Gerry said:Gary
Who provided the software and what version is it?
--
Hope this helps.
Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
H
HeyBub
Gary said:Trend Micro. Used the control panel add / remove programs. After
that did not work I deleted the trend micro folder from the programs
file. However, the computer still thinks is installed. The trend
micro uninstaller does not work.
Well, the uninstaller can't uninstall the software if it's not there.
The usual trick is to re-install the software, then use the software's
uninstaller.
If that fails - as it often does with things like Symantec - then you have
to manuall scrub the registry for all mentions of the offending software.
As always, backups are appropriate before undertaking software surgery.
K
Kenneth
D
Daave
Gary said:Trend Micro. Used the control panel add / remove programs. After
that did not work I deleted the trend micro folder from the programs
file. However, the computer still thinks is installed. The trend
micro uninstaller does not work.
Are you referring to the uninstaller (TISSuprt.exe) mentioned on this
page?:
http://esupport.trendmicro.com/support/viewxml.do?ContentID=EN-1036108&id=EN-1036108
G
Gerry
Gary
Did you disable Trend before trying to uninstall? Uninstalling in Safe
Mode may help. Also you may need to restart the computer to complete the
task.
Another thing when uninstalling is that Start Up items can remain after
the Program no longer is listed in Add / Remove Programs.
Autoruns is a useful tool to look at what loads on Start Up. Others use
Msconfig but I much prefer Autoruns.
A safer way than msconfig to disable / remove unwanted start up items is
to use Autoruns.
http://www.microsoft.com/technet/sysinternals/ProcessesAndThreads/Autoruns.mspx
With Autoruns you can uncheck an item, which disables it from starting,
or you can can right click an item and then delete it. If you uncheck
you can recheck to re-enable the item. It is a much safer approach than
editing the Registry. Another useful feature of the programme is that
you can right click an item and select Search Online to get information
about the item selected.
--
Hope this helps.
Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
Did you disable Trend before trying to uninstall? Uninstalling in Safe
Mode may help. Also you may need to restart the computer to complete the
task.
Another thing when uninstalling is that Start Up items can remain after
the Program no longer is listed in Add / Remove Programs.
Autoruns is a useful tool to look at what loads on Start Up. Others use
Msconfig but I much prefer Autoruns.
A safer way than msconfig to disable / remove unwanted start up items is
to use Autoruns.
http://www.microsoft.com/technet/sysinternals/ProcessesAndThreads/Autoruns.mspx
With Autoruns you can uncheck an item, which disables it from starting,
or you can can right click an item and then delete it. If you uncheck
you can recheck to re-enable the item. It is a much safer approach than
editing the Registry. Another useful feature of the programme is that
you can right click an item and select Search Online to get information
about the item selected.
--
Hope this helps.
Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
P
Pegasus \(MVP\)
If I recall correctly there is an executable called "tmtool.exe"
(or similar) that you can use to force a de-installation. You may
have to re-install the product in order to gain access to it.
(or similar) that you can use to force a de-installation. You may
have to re-install the product in order to gain access to it.
G
Gary
Would I just delete the file in the registry called Trend Micro?
G
Gary
It won't let me reinstall. I get an error message saying I must remove the
existing version first. If I went into the registry and deleted the trend
micro folder would that do the trick? I"ll do a back up first.
existing version first. If I went into the registry and deleted the trend
micro folder would that do the trick? I"ll do a back up first.
G
Gary
Thank you Gerry. I'll give it a shot later. That maybe what is going on.
FYI - When I do a search for Trend Micro on my c drive it cannot be found.
It only appears in the control panel so I am assuming it is not running on my
PC.
FYI - When I do a search for Trend Micro on my c drive it cannot be found.
It only appears in the control panel so I am assuming it is not running on my
PC.
D
Daave
Gary said:It won't let me reinstall. I get an error message saying I must
remove the existing version first. If I went into the registry and
deleted the trend micro folder would that do the trick? I"ll do a
back up first.
Problem: Installation will not continue since I cannot remove an older
version of Trend Micro and it is detecting third-party software.
See this page:
http://esupport.trendmicro.com/support/viewxml.do?ContentID=EN-1036537&id=EN-1036537
G
Gerry
Gary
No.
--
Hope this helps.
Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
No.
--
Hope this helps.
Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
P
Pegasus \(MVP\)
Get pcctool.exe from here:
http://esupport.trendmicro.com/support/viewxml.do?ContentID=en-124572
http://esupport.trendmicro.com/support/viewxml.do?ContentID=en-124572
H
HeyBub
Gary said:Would I just delete the file in the registry called Trend Micro?
Notice I said "ALL." There may be hundreds of entries, not all of which are
obvious.
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