UNEXPECTED REBOOT - AT NIGHT ONLY!

G

Guest

DATA: PC Gateway p4 1.8 ghz
system :xp pro
norton 2005 antivirus and firewall
history:i had adsl 512 (with usb modem) installed on my pc last saturday (5
days ago) since then i have my pc on and online all 24 hours
From 8.00am to 8.0pm the system is not used by anyone since nobody home
during this time there is no problem
from 12am -7.am again the system is online/connected not used by anyone
since everyone is asleep... but every single day i wake up to find out that
my pc has rebooted during the night (12am-7am).
Why does it reboot
why does it reboot ONLY AT NIGHT 12AM-7AM
what can i do to fix it?
(P.S exatly the same software that is running during the day is also running
during the night..)
 
P

Pegasus \(MVP\)

ROYS_CY said:
DATA: PC Gateway p4 1.8 ghz
system :xp pro
norton 2005 antivirus and firewall
history:i had adsl 512 (with usb modem) installed on my pc last saturday (5
days ago) since then i have my pc on and online all 24 hours
From 8.00am to 8.0pm the system is not used by anyone since nobody home
during this time there is no problem
from 12am -7.am again the system is online/connected not used by anyone
since everyone is asleep... but every single day i wake up to find out that
my pc has rebooted during the night (12am-7am).
Why does it reboot
why does it reboot ONLY AT NIGHT 12AM-7AM
what can i do to fix it?
(P.S exatly the same software that is running during the day is also running
during the night..)

Your first step should be to gather some information about this issue.
Create the batch file c:\Tools\Ticker.bat:

@echo off
set Event=Starting the ticker
:again
echo %date% %time% %Event% >> c:\ticker.log
set Event=
ping localhost -n 600 > nul
goto again

Now do this:
1. Set your BIOS power options so that the PC starts automatically after a
power failure.
2. Use the Task Scheduler to run c:\Tools\Ticker.bat at start time.
3. Reboot the PC, then check the contents of c:\Ticker.log.
 
G

Guest

I didnt understand much.. unfortunately i am not I.T person..
even if i managed to create the batch file i would not be able to make any
sense out of the entries in it.

What could be the possible causes for the restart (only at night!!?
 
P

Pegasus \(MVP\)

Your guess is as good as mine:
- Power failure
- Power glitch
- Overheating PC
- Sleepwalker
- Scheduled shutdown
- Memory leak
- Virus activity
- Spyware activity

This is a bit like asking "why does my car make grinding
noises when I start it up". Either you have a background
in car maintenance, in which case you can explore some
of the offered suggestions, or else you need to take it to
a garage.
 
D

David Candy

Look in Event Viewer for an error message. OR Turn of auto rebooting (then you'll see the reason). Post exact text of whichever. Turn on mini dumps (it may be required for further diagnosis).

From Help

To specify what Windows does if the system stops unexpectedly.

You must be logged on as an administrator or a member of the Administrators group in order to complete this procedure. If your computer is connected to a network, network policy settings might also prevent you from completing this procedure.

1.. Open System in Control Panel.
2.. On the Advanced tab, under Startup and Recovery, click Settings.
3.. Under System Failure, select the check boxes that correspond to the actions you want Windows to perform if a Stop error occurs:
a.. Write an event to the system log specifies that event information will be recorded in the system log.
b.. Send an administrative alert specifies that your system administrator will be notified.
c.. Automatically reboot specifies that Windows will automatically restart your computer.
4.. Under Write Debugging Information, choose the type of information you want Windows to record when the system stops unexpectedly:
a.. Small Memory Dump records the smallest amount of information that will help identify the problem. This option requires a paging file of at least 2 MB on the boot volume of your computer and specifies that Windows will create a new file each time the system stops unexpectedly. A history of these files is stored in the directory listed under Small Dump Directory.
b.. Kernel Memory Dump records only kernel memory, which speeds up the process of recording information in a log when the system stops unexpectedly. Depending on the amount of RAM in your computer, you must have 50 MB to 800 MB available for the paging file on the boot volume. The file is stored in the directory listed under Dump File.
c.. Complete Memory Dump records the entire contents of system memory when the system stops unexpectedly. If you choose this option you must have a paging file on the boot volume large enough to hold all of the physical RAM plus one megabyte (MB). The file is stored in the directory listed under Dump File.
Notes

a.. To open System, click Start, click Control Panel, and then double-click System.
b.. You must have at least a 2-MB paging file on the computer's boot volume if you select Write an event to the system log or Send an administrative alert.
c.. If you choose either Kernel Memory Dump or Complete Memory Dump and select the Overwrite any existing file check box, Windows always writes to the same file name. To save individual dump files, clear the Overwrite any existing file check box and change the file name after each Stop error.
d.. You can save some memory if you clear the Write an event to the system log and Send an administrative alert check boxes. The memory saved depends on the computer, but typically about 60 KB to 70 KB are required by these features.
e.. If you contact Microsoft Product Support Services about a Stop error, they might ask for the system-memory dump file generated by the Write Debugging Information option.
Related Topics
 
D

Daniel Crichton

ROYS_CY wrote on Thu, 17 Mar 2005 23:13:02 -0800:
DATA: PC Gateway p4 1.8 ghz
system :xp pro
norton 2005 antivirus and firewall
Why does it reboot
why does it reboot ONLY AT NIGHT 12AM-7AM
what can i do to fix it?
(P.S exatly the same software that is running during the day is also
running during the night..)

Have you got an autoupdate scheduled for Norton at night? If so, it's
possible that the reboot is initiated by Norton.

Dan
 
G

Guest

THANKS GUYS.
I had a look win scheduled tasks.. "PC health" for some same strange reason
was scheduled to run at 1a.m....(god knows why)
 

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