Unable to Shutdown Windows

  • Thread starter Thread starter JoeF
  • Start date Start date
J

JoeF

Can anyone tell me what may be causing this problem? I am using Win XP
Professional. PC was very slow before, but never had this problem. Now
booting up took forever and can't shut it down.

Thanks for any help.
 
JoeF said:
Can anyone tell me what may be causing this problem? I am using Win XP
Professional. PC was very slow before, but never had this problem. Now
booting up took forever and can't shut it down.

Thanks for any help.
Click to expand...


Have a look in the Event Viewer and send us the error messages you will see
there in your next post:
Open a Notepad, customize or minimize to the taskbar as you will need it
later for this step to copy the error message on it.
Open a run command and type in:
eventvwr.msc click [OK] you will get the Event viewer control Panel.
click on each of these:
Application
System
Security
Look in the right Pane/window for error message with red (X) or Yellow
exclamation mark /!\ , double click each one to get more info about the
causer.
On the Event error properties message you will see:
Up Arrow
Down arrow
Two pages
Click on the two pages to copy the error message then bring up the Notepad
you opened earlier and right click on the first line and select Paste from
the list, this will paste the error message on a Notepad.
Please don't duplicate the error message one of each kind will be sufficient.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

Please we need just the error messages with Red (X) and don't repeat the
error, just one of each kind and post them back in your next post.

How to perform a clean boot in Windows XP
http://support.microsoft.com/?id=310353
A description of the Safe Mode Boot options in Windows XP
http://support.microsoft.com/kb/315222/en-us


Go through these cleaning steps:
1... Click start >> Control Panel >> Double Click Network and Internet
Connections >> Double click Internet Options, on the IE Properties window
you will see these Options:
General | Security | Privacy | Content | Connections | Programs
| Advanced .

Click on General Tab (1st Tab on the left) and you will see a Button called
[ Clear History ..] click on it to clear your History caches, then click on
[Delete Files..] to delete Internet Files created over the time, click on [
Delete Cookies...] to delete your cookies left by visiting websites.

= Then try to Disable the Add-Ons on your Browser somehow installed on your
browser, On how to disable the Add-ons follow this:
Click on Programs Tab and then click the Manage Add-Ons Button there Disable
the None/Not Verified Plug-ins/Add-ons ( you need to Renable them one-by-one
later and see which is the culprit .
How to manage Add-Ons:
http://support.microsoft.com/kb/883256

Scan for malware from here:
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah
http://onecare.live.com/standard/en-gb/default.htm

Scan for viruses with an up2date Anti-virus software (full scan).

Run disk clean up and then run this command:
sfc /scannow
Black Viper's Top tweaks for a faster PC:
http://www.blackviper.com/WinXP/supertweaks.htm

HTH.
nass
 
Can anyone tell me what may be causing this problem? I am using Win XP
Professional. PC was very slow before, but never had this problem. Now
booting up took forever and can't shut it down.

Thanks for any help.
Click to expand...

Try the following:

Go to Start > Run and enter REGEDIT and press OK. This fires up the
registry editor.

Navigate to HKEY_CURRENT_USER\Control Panel\Desktop. Edit the
following keys:

1) AutoEndTasks: Default is 0, make it 1

You can also try the following settings under the same branch:

2) ForegroundLockTimeout: Default is 20000, make it 0

3) HungAppTimeout:Default is 5000, try 1000, if it's still slow, try
500. I don't suggest going anything lower than 250 though as it could
really make programs / services that need a momentd or two to end
act...funny.

4) WaitToKillAppTimeout: Default is 20000, try 1000, if it's still
slow, try 500. I don't suggest going anything lower than 250 though as
it could really make programs / services that need a moment or two to
end act...funny.

Navigate to HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control

1) WaitToKillServiceTimeout: Default is 20000, try 2000. I don't use
this setting personally and it's questionable whether XP supports it
or not.

When you finish, reboot. Log into XP and then do a shutdown and see
how long it take.

If some of the keys above don't exists, just create them using the
right mouse button.

#1 is a String Value
#2 is DWORD value
#3 is a String value
#4 is a String value

Good luck.

- Thee Chicago Wolf
 
Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 4/12/2008
Time: 12:16:45 PM
User: N/A
Computer: NB-KFERNANDO
Description:
Hanging application iexplore.exe, version 7.0.6000.16640, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 69 65 78 70 6c 6f iexplo
0018: 72 65 2e 65 78 65 20 37 re.exe 7
0020: 2e 30 2e 36 30 30 30 2e .0.6000.
0028: 31 36 36 34 30 20 69 6e 16640 in
0030: 20 68 75 6e 67 61 70 70 hungapp
0038: 20 30 2e 30 2e 30 2e 30 0.0.0.0
0040: 20 61 74 20 6f 66 66 73 at offs
0048: 65 74 20 30 30 30 30 30 et 00000
0050: 30 30 30 000

Event Type: Warning
Event Source: Userenv
Event Category: None
Event ID: 1517
Date: 4/9/2008
Time: 11:52:32 AM
User: NT AUTHORITY\SYSTEM
Computer: NB-KFERNANDO
Description:
Windows saved user NB-KFERNANDO\Kelly registry while an application or
service was still using the registry during log off. The memory used by the
user's registry has not been freed. The registry will be unloaded when it is
no longer in use.

This is often caused by services running as a user account, try configuring
the services to run in either the LocalService or NetworkService account.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: Alert Manager Event Interface
Event Category: None
Event ID: 257
Date: 4/8/2008
Time: 8:10:05 PM
User: N/A
Computer: NB-KFERNANDO
Description:
VirusScan Enterprise: The update failed; see event log.(from NB-KFERNANDO IP
127.0.0.1 user SYSTEM running VirusScan Ent. 8.0.0 UPD)

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 3/28/2008
Time: 7:52:09 AM
User: N/A
Computer: NB-KFERNANDO
Description:
Faulting application iexplore.exe, version 7.0.6000.16608, faulting module
unknown, version 0.0.0.0, fault address 0x00000000.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 69 65 78 ure iex
0018: 70 6c 6f 72 65 2e 65 78 plore.ex
0020: 65 20 37 2e 30 2e 36 30 e 7.0.60
0028: 30 30 2e 31 36 36 30 38 00.16608
0030: 20 69 6e 20 75 6e 6b 6e in unkn
0038: 6f 77 6e 20 30 2e 30 2e own 0.0.
0040: 30 2e 30 20 61 74 20 6f 0.0 at o
0048: 66 66 73 65 74 20 30 30 ffset 00
0050: 30 30 30 30 30 30 0d 0a 000000..

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 3/22/2008
Time: 4:35:50 PM
User: N/A
Computer: NB-KFERNANDO
Description:
Faulting application polar 32.exe, version 5.20.134.0, faulting module
unknown, version 0.0.0.0, fault address 0x72502072.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 70 6f 6c ure pol
0018: 61 72 20 33 32 2e 65 78 ar 32.ex
0020: 65 20 35 2e 32 30 2e 31 e 5.20.1
0028: 33 34 2e 30 20 69 6e 20 34.0 in
0030: 75 6e 6b 6e 6f 77 6e 20 unknown
0038: 30 2e 30 2e 30 2e 30 20 0.0.0.0
0040: 61 74 20 6f 66 66 73 65 at offse
0048: 74 20 37 32 35 30 32 30 t 725020
0050: 37 32 0d 0a 72..

Event Type: Warning
Event Source: Alert Manager Event Interface
Event Category: None
Event ID: 257
Date: 2/26/2008
Time: 9:48:22 PM
User: N/A
Computer: NB-KFERNANDO
Description:
VirusScan Enterprise: Would be blocked by behaviour blocking rule (rule is
currently in warn mode) (warn only mode!).(from NB-KFERNANDO IP 192.168.1.102
user SYSTEM running VirusScan Enter 8.0 OAS)

Event Type: Error
Event Source: crypt32
Event Category: None
Event ID: 11
Date: 1/27/2008
Time: 5:43:33 PM
User: N/A
Computer: NB-KFERNANDO
Description:
Failed extract of third-party root list from auto update cab at:
<http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab>
with error: A required certificate is not within its validity period when
verifying against the current system clock or the timestamp in the signed
file.


For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 1/25/2008
Time: 11:18:11 PM
User: N/A
Computer: NB-KFERNANDO
Description:
Hanging application LSUpdateManager.exe, version 7.0.2.6, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 4c 53 55 70 64 61 LSUpda
0018: 74 65 4d 61 6e 61 67 65 teManage
0020: 72 2e 65 78 65 20 37 2e r.exe 7.
0028: 30 2e 32 2e 36 20 69 6e 0.2.6 in
0030: 20 68 75 6e 67 61 70 70 hungapp
0038: 20 30 2e 30 2e 30 2e 30 0.0.0.0
0040: 20 61 74 20 6f 66 66 73 at offs
0048: 65 74 20 30 30 30 30 30 et 00000
0050: 30 30 30 000

Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 1/6/2008
Time: 8:18:44 PM
User: N/A
Computer: NB-KFERNANDO
Description:
Hanging application Ad-Aware.exe, version 6.2.0.236, hang module hungapp,
version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 41 64 2d 41 77 61 Ad-Awa
0018: 72 65 2e 65 78 65 20 36 re.exe 6
0020: 2e 32 2e 30 2e 32 33 36 .2.0.236
0028: 20 69 6e 20 68 75 6e 67 in hung
0030: 61 70 70 20 30 2e 30 2e app 0.0.
0038: 30 2e 30 20 61 74 20 6f 0.0 at o
0040: 66 66 73 65 74 20 30 30 ffset 00
0048: 30 30 30 30 30 30 000000

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1004
Date: 11/10/2007
Time: 10:42:34 AM
User: N/A
Computer: NB-KFERNANDO
Description:
Faulting application lsass.exe, version 5.1.2600.2180, faulting module
ntdll.dll, version 5.1.2600.2180, fault address 0x00010370.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 6c 73 61 ure lsa
0018: 73 73 2e 65 78 65 20 35 ss.exe 5
0020: 2e 31 2e 32 36 30 30 2e .1.2600.
0028: 32 31 38 30 20 69 6e 20 2180 in
0030: 6e 74 64 6c 6c 2e 64 6c ntdll.dl
0038: 6c 20 35 2e 31 2e 32 36 l 5.1.26
0040: 30 30 2e 32 31 38 30 20 00.2180
0048: 61 74 20 6f 66 66 73 65 at offse
0050: 74 20 30 30 30 31 30 33 t 000103
0058: 37 30 70

Event Type: Error
Event Source: Winlogon
Event Category: None
Event ID: 1015
Date: 11/10/2007
Time: 10:40:09 AM
User: N/A
Computer: NB-KFERNANDO
Description:
A critical system process, C:\WINDOWS\system32\lsass.exe, failed with status
code c0000005. The machine must now be restarted.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Warning
Event Source: E100B
Event Category: None
Event ID: 4
Date: 4/16/2008
Time: 7:20:05 PM
User: N/A
Computer: NB-KFERNANDO
Description:
Adapter Intel(R) PRO/100 VE Network Connection: Adapter Link Down
Data:
0000: 00 00 04 00 02 00 58 00 ......X.
0008: 00 00 00 00 04 00 04 80 .......€
0010: 00 00 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
0028: 04 00 04 80 ...€

Event Type: Error
Event Source: Srv
Event Category: None
Event ID: 2000
Date: 4/13/2008
Time: 7:38:45 PM
User: N/A
Computer: NB-KFERNANDO
Description:
The server's call to a system service failed unexpectedly.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 00 00 04 00 01 00 54 00 ......T.
0008: 00 00 00 00 d0 07 00 c0 ....Ã..À
0010: 00 00 00 00 84 01 00 c0 ....„..À
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
0028: 1a 03 a8 04 ..¨.

Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10010
Date: 4/9/2008
Time: 8:53:27 AM
User: NT AUTHORITY\SYSTEM
Computer: NB-KFERNANDO
Description:
The server {4BEE36D7-DF28-49C1-8B85-1F3AED830E66} did not register with DCOM
within the required timeout.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Warning
Event Source: Dhcp
Event Category: None
Event ID: 1003
Date: 4/8/2008
Time: 9:51:32 AM
User: N/A
Computer: NB-KFERNANDO
Description:
Your computer was not able to renew its address from the network (from the
DHCP Server) for the Network Card with network address 000F1FA4F58F. The
following error occurred:
The operation was canceled by the user. . Your computer will continue to try
and obtain an address on its own from the network address (DHCP) server.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: c7 04 00 00 Ç...

Event Type: Error
Event Source: W32Time
Event Category: None
Event ID: 29
Date: 4/6/2008
Time: 9:38:15 PM
User: N/A
Computer: NB-KFERNANDO
Description:
The time provider NtpClient is configured to acquire time from one or more
time sources, however none of the sources are currently accessible. No
attempt to contact a source will be made for 14 minutes. NtpClient has no
source of accurate time.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


nass said:
JoeF said:
Can anyone tell me what may be causing this problem? I am using Win XP
Professional. PC was very slow before, but never had this problem. Now
booting up took forever and can't shut it down.

Thanks for any help.
Click to expand...


Have a look in the Event Viewer and send us the error messages you will see
there in your next post:
Open a Notepad, customize or minimize to the taskbar as you will need it
later for this step to copy the error message on it.
Open a run command and type in:
eventvwr.msc click [OK] you will get the Event viewer control Panel.
click on each of these:
Application
System
Security
Look in the right Pane/window for error message with red (X) or Yellow
exclamation mark /!\ , double click each one to get more info about the
causer.
On the Event error properties message you will see:
Up Arrow
Down arrow
Two pages
Click on the two pages to copy the error message then bring up the Notepad
you opened earlier and right click on the first line and select Paste from
the list, this will paste the error message on a Notepad.
Please don't duplicate the error message one of each kind will be sufficient.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

Please we need just the error messages with Red (X) and don't repeat the
error, just one of each kind and post them back in your next post.

How to perform a clean boot in Windows XP
http://support.microsoft.com/?id=310353
A description of the Safe Mode Boot options in Windows XP
http://support.microsoft.com/kb/315222/en-us


Go through these cleaning steps:
1... Click start >> Control Panel >> Double Click Network and Internet
Connections >> Double click Internet Options, on the IE Properties window
you will see these Options:
General | Security | Privacy | Content | Connections | Programs
| Advanced .

Click on General Tab (1st Tab on the left) and you will see a Button called
[ Clear History ..] click on it to clear your History caches, then click on
[Delete Files..] to delete Internet Files created over the time, click on [
Delete Cookies...] to delete your cookies left by visiting websites.

= Then try to Disable the Add-Ons on your Browser somehow installed on your
browser, On how to disable the Add-ons follow this:
Click on Programs Tab and then click the Manage Add-Ons Button there Disable
the None/Not Verified Plug-ins/Add-ons ( you need to Renable them one-by-one
later and see which is the culprit .
How to manage Add-Ons:
http://support.microsoft.com/kb/883256

Scan for malware from here:
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah
http://onecare.live.com/standard/en-gb/default.htm

Scan for viruses with an up2date Anti-virus software (full scan).

Run disk clean up and then run this command:
sfc /scannow
Black Viper's Top tweaks for a faster PC:
http://www.blackviper.com/WinXP/supertweaks.htm

HTH.
nass
Click to expand...
 
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