Unable to see: email, contact and meeting body on Outlook 2007

[Hector Padilla]

Hello!

Ive been using outlook 2007 for a while, a few days ago it just stopped to
show the email on the preview pane. I removed the Outlook 2007, installed
again, same situation. I removed again, installed Outlook 2003 and had the
same.

So I installed back the 2007 and found that it is an issue with the body of
every single operation:L email, contacts, meeting, tasks, etc.

The body is just transparent because when open it, I can see the program
running on the background. Any help will be appreciated.

Hector

 

[Trevor Mayor]

Hi

Same problem here. I'm looking at a friends machine where this same problem
occurred when machine was switched on Monday 8th September.

I have also tried uninstalling an re-installing to no avail.

This is a lenovo thinkpad t60 running XP, Office Small Business 2007.

 

[Paul Senness]

Greetings,
I have the same problem and am runnig an IBM/Lenovo X41 Tablet PC with
Windows XP Pro. I haven't tried uninstalling/installing Office 2007 yet, but
it doesn't sound like that's the answer.

 

[Hector Padilla]

Hello!

Mine is running on an IBM/Lenovo T60p with Win XP professional. Office 2007
professional.

Hope somebody could help us.

Ive tried the SP1 for office but it did not fix the problem.

Regards,

 

[Trevor Mayor]

Hi

It sounds like a thinkpad thing to me. I think we should all get onto lenovo
support. I need to look into what fixes they have available.

Unless anyone out there isn't using an ibm/lenovo machine and is
experiencing the same problem.

 

[Paul Senness]

I called Lenovo and they said it couldn't be there issue based on the
symptoms - we all have their machines. I spent two hours on the phone with
Microsoft tech support and we found the problem was with McAfee Anti Virus on
my machine. I uninstalled and renstalled it and the problem went away. Here's
what we did:
1. Start>Run>msconfig
2. Click on the Services tab
3. Check "Hide Microsoft Services"
4. Check "Disable all services" and click apply.
5. Reboot the computer. I'd recommend doing this disconnected from the
internet to be safe.
6. Check the operation of Outlook. If it is restored to normal operation
then some previously running service was the problem.
7. We next started all services but the antivirus, rebooted and checked the
operation of Outlook. It was fine confirming McAfee was causing the problem.
If it turns out to be your anti virus software I highly recommend you follow
their specific removal/reinstallation instructions.
Hope this helps and cures your problems.

 

[Paul Senness]

New refinement to what I wrote yesterday. This morning I put McAfee Site
Adviser back on my machine (it got removed through yesterday's work) and the
Outlook problem returned. I disabled that service using MSCONFIG as described
before, rebooted the machine and the problem went away. I talked to a friend
who uses Site Adviser, but does not have the same problem we have, so I'm
wondering if it's a XP/Outlook/IE/McAfee/Lenovo unique problem. Hope this
helpls.

 

[Lenovo T60 User]

Thank you for the posting. Your keywords worked. I'm also an owner of a
Lenovo T60 and after several frustrating attempts to reinstall windows,
office, and condensing PST files, I went back to the web in search to a
solution, which I found here. I've never used McAfee Siteadvisor before and
when I cleaned my PC, prior to deploying the XP SP3, I reinstalled McAfee
with Site Sdvisor. After reading this post, I went into the services UI and
stopped site advisor and my problem stopped.

Thanks again for the posting.

 

[BGhack]

Thank you for this posting. It worked like a charm. Site Advisor, Outlook
2007 ad Lenovo (mine is a T60p) clearly have an incompatibility issue.

 

[tc]

I don't think this is limited just to lenovo - I had exatcly the same issue
on a dell desktop machine. Disabling mcafee got all my email back in my inbox!

Tom.