Unable to run signature update

[Guest]

When I click on update to update signature a hear a little pop but nothing
happens. I have been able to download the signatures through the link
supplied in this forum and update defender, but the update button still does
not work.

Any ideas?

 

[Bill Sanderson MVP]

This sounds as though you've turned balloon notices off.

If you follow this KB article's logic, it recommends a setting of 0 (zero)
for a particular registry location to turn balloon tips off. I believe that
setting that location to 1 should turn them back on again.

That may get you a visible message indicating what is happening--but it is
possible that such a message is also in your system event log--you might try
an update attempt and then check the system event log for events with source
"windefend"

Additionally: Have you been to Windows Update and done an express scan, and
applied all offered critical updates?

Is this a home machine, or one on a corporate network?

 

[Guest]

i have the same problem...

 

[Bill Sanderson MVP]

Have you read my response to BillF's message? What happens when you try the
things I advised? What are your answers to the questions I asked?

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