Unable to run programs after antivirus/patch update

[John Brebner]

Hi,

Apologies if I'm in the wrong group, but I figured that my
problem might have something to do with registry glitches.

I had and incident with a worm right after updating the
latest patch, so I updated my Norton AV and rebooted. Now
I'm unable to open most programs (except IE)either from
the desktop icon or double-clicking on the .exe file.

I get the error message "Cannot find the file***.exe etc."
although the file is in plain view. While I can't open
Word by clicking on its icon, by double clicking on a Word
associated document the program will open. Same with
graphics programs.

Any ideas as to how to fix? Many thanks!

John

 

[Andreas]

Just to give you some solidarity .. I'm also having the
same problem . I have scattered the problem across this
site but so far no one has a solution. I think it's
registry related but because regedit also does not work
can't investigate.

If I get anywhere I'll letr you know

 

[Debbie]

-----Original Message-----
Just to give you some solidarity .. I'm also having the
same problem . I have scattered the problem across this
site but so far no one has a solution. I think it's
registry related but because regedit also does not work
can't investigate.

If I get anywhere I'll letr you know
.

I'm experiencing the same problem. If anyone out there
knows what we need to do, please let us know. I have no
clue.

Thanks,

 

[Andreas]

Well finally with the combined resources of this site and
Norton and an overnight hair-pulling session I found it...

The problem was that the virus was preventing any programs
from running and so you can't run the fix programs and you
can't run regedit which was the major problem for me ...
if you can edit the registry the problem is not far away
all you do is visit

http://securityresponse.symantec.com/avcenter/venc/data/w32
(e-mail address removed)

create the repair.reg file that it refers to and run it as
it suggests it reverses the entries in the registry that
the virus made.

If you can't edit the registry .... the missing link for
me .... you need to go into My Computer select Tools and
Folder Options, Files Types, go to File type REG File,
select Advanced and point it at regedit.exe which should
be in the windows folder (WINNT folder) on Win 2000. Click
ok. You should now be able to edit the registry or run the
repair.reg file that was created earlier.

Then run the swenfix file from Symantec ...

it worked for me thank you for all thoses that helped!!