Unable to receive incoming mail using Outlook 2003

[Guest]

I am not able to receive email using Outlook 2003. I have been using this
application and have not made any changes to my system. I have cable
"Charter Communication" and my email server is Earthlink.net. I have spoke
with Charter and they said it is an Earthlink issue. Called Earthlink and
they walked me through and states it is an application issue. The error
message I get is
"Task 'pop.earthlink.net (1) - Receiving' reported error (0x800CCC0F) : 'The
connection to the server was interrupted. If this problem continues, contact
your server administrator or Internet service provider (ISP).'"
Can any one assist?

 

[Scott Atkins[MSFT]]

Hi,

The issue you are experiencing may be caused by Norton Anti-Virus software. Please refer to the following Knowledge Base article to see if it helps resolve this issue:

OL: Error 0x800ccc0d or 0x800ccc0f When Receiving and Sending E-Mail
http://support.microsoft.com/default.aspx?scid=KB;EN-US;813514

If you have installed any anti-virus programs or firewalls, please temporarily disable them, and then check if the issue still appears.

Regards,

Scott Atkins MCSE, MCSA
Partner Technical Lead - Outlook
Microsoft Technical Support
for Platforms and Business Applications
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