unable to read certain html mails

[inenewbl]

Hi all. I have a user using outlook 2003 and she has problems reading certain
html mails from a particular sender. Instead of getting a proper html mail,
she would get a plain text mail showing all the html language and mail
headers. She has no problem reading other html mails. The html mails that she
has problem reading were also send to other users who have no problems
reading them. I have checked and found her outlook has not enabled the option
"read all standard mail in plain text" under email options, hence reading
html mail should be fine. Hence is there any settings that i need to check?
Thks in advance.

 

[Brian Tillman]

Hi all. I have a user using outlook 2003 and she has problems reading
certain html mails from a particular sender. Instead of getting a
proper html mail, she would get a plain text mail showing all the
html language and mail headers. She has no problem reading other html
mails. The html mails that she has problem reading were also send to
other users who have no problems reading them. I have checked and
found her outlook has not enabled the option "read all standard mail
in plain text" under email options, hence reading html mail should be
fine. Hence is there any settings that i need to check? Thks in
advance.

This is on Vista, correct? I'd wager the messages were received via Bcc.
That's a known problem with Vista/Outlook 2003. Microsoft is trying to find
the reason.

 

[inenewbl]

Hi Brian,

Sorry to reply so late.
Yes i am using vista.
Will the problems be solved if i install outlook 2007?
Thks in advance.

 

[Brian Tillman]

Yes i am using vista.
Will the problems be solved if i install outlook 2007?

Outlook 2007 shouldn't have the problem on Vista.

 

[inenewbl]

Hi Brian,

I just realised that the same html email message was send to 2 users, 1 user
with xp & outlook 2003 and another user with vista and outlook 2003. The user
with xp and outlook2003 had no problem viewing the mail and could see all the
recipients in the "to" field. However the other user using vista and outlook
2003 see the "from" and "to" field with the same email address making it as
if the recipient is in the bcc field. In actual fact it was the same email
msg that was send to both users with both their email address stated in the
"to" field. Hence for the vista user how did that message end up as mention
above with the contents of the msg showing html code. Is there a solution to
this? Thks in advance.

 

[Brian Tillman]

I just realised that the same html email message was send to 2 users,
1 user with xp & outlook 2003 and another user with vista and outlook
2003. The user with xp and outlook2003 had no problem viewing the
mail

Like I already said, Outlook 2003 on Vista has a problem. Change the
Windows version or the Outlook version and the problem goes away. Is that
hard to undersatnd?