Unable to open your default e-mail folders outlook 2003

[Mark]

I have searched a long time an answer to this and have
found many others with similar problems.

Brand new machine (happens on all new machines we've
tested), Office 2003, trying to connect to an existing
Exchange Server 2003, we get the following message:

Unable to open your default e-mail folders. You must
connect to your Microsoft Exchange Server computer with
the current profile before you can synchronize your
folders with your offline folder file.

On another machine, with Outlook 2000, we it works fine.
We created a new test user. Worked fine from machine with
Outlook 2000, but not Outlook 2003. (see above error
message) We have removed the profile, and creatd a new
one. Same error.

We are not trying to create a PST file ... just use
Outlook on the server. We are not even trying to create
offline storage.

We have done this many many times with Outlook 2000, no
problem. This has really got us. Please help.

We have uninstalled Office 2003 and reinstalled it.

We have removed the machine from the Domain and readded
it.

Still same problem.

Again, same test user account works just fine from a
Outlook 2000 machine or even with OWA. Just not Outlook
2003.

Mark

 

[Patricia Cardoza - [MVP Outlook]]

Check to see if the following keys are present. If not, add them.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientProtocols]
"ncacn_np"="rpcrt4.dll"
"ncacn_ip_tcp"="rpcrt4.dll"
"ncadg_ip_udp"="rpcrt4.dll"
"ncacn_http"="rpcrt4.dll"


--
Patricia Cardoza
Outlook MVP
www.cardozasolutions.com

Author, Special Edition Using Microsoft Outlook 2003

***Please post all replies to the newsgroups***

 

[Mark]

Yes, these keys were already present. Any other
suggestions?

-----Original Message-----
Check to see if the following keys are present. If not, add them.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientProtocols
]
"ncacn_np"="rpcrt4.dll"
"ncacn_ip_tcp"="rpcrt4.dll"
"ncadg_ip_udp"="rpcrt4.dll"
"ncacn_http"="rpcrt4.dll"


--
Patricia Cardoza
Outlook MVP
www.cardozasolutions.com

Author, Special Edition Using Microsoft Outlook 2003

***Please post all replies to the newsgroups***

I have searched a long time an answer to this and have
found many others with similar problems.

Brand new machine (happens on all new machines we've
tested), Office 2003, trying to connect to an existing
Exchange Server 2003, we get the following message:

Unable to open your default e-mail folders. You must
connect to your Microsoft Exchange Server computer with
the current profile before you can synchronize your
folders with your offline folder file.

On another machine, with Outlook 2000, we it works fine.
We created a new test user. Worked fine from machine with
Outlook 2000, but not Outlook 2003. (see above error
message) We have removed the profile, and creatd a new
one. Same error.

We are not trying to create a PST file ... just use
Outlook on the server. We are not even trying to create
offline storage.

We have done this many many times with Outlook 2000, no
problem. This has really got us. Please help.

We have uninstalled Office 2003 and reinstalled it.

We have removed the machine from the Domain and readded
it.

Still same problem.

Again, same test user account works just fine from a
Outlook 2000 machine or even with OWA. Just not Outlook
2003.

Mark

.

 

[Patricia Cardoza - [MVP Outlook]]

Hmmm, can you ping the Exchange Server?

--
Patricia Cardoza
Outlook MVP
www.cardozasolutions.com

Author, Special Edition Using Microsoft Outlook 2003

***Please post all replies to the newsgroups***

Yes, these keys were already present. Any other
suggestions?

-----Original Message-----
Check to see if the following keys are present. If not, add them.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientProtocols
]
"ncacn_np"="rpcrt4.dll"
"ncacn_ip_tcp"="rpcrt4.dll"
"ncadg_ip_udp"="rpcrt4.dll"
"ncacn_http"="rpcrt4.dll"


--
Patricia Cardoza
Outlook MVP
www.cardozasolutions.com

Author, Special Edition Using Microsoft Outlook 2003

***Please post all replies to the newsgroups***

I have searched a long time an answer to this and have
found many others with similar problems.

Brand new machine (happens on all new machines we've
tested), Office 2003, trying to connect to an existing
Exchange Server 2003, we get the following message:

Unable to open your default e-mail folders. You must
connect to your Microsoft Exchange Server computer with
the current profile before you can synchronize your
folders with your offline folder file.

On another machine, with Outlook 2000, we it works fine.
We created a new test user. Worked fine from machine with
Outlook 2000, but not Outlook 2003. (see above error
message) We have removed the profile, and creatd a new
one. Same error.

We are not trying to create a PST file ... just use
Outlook on the server. We are not even trying to create
offline storage.

We have done this many many times with Outlook 2000, no
problem. This has really got us. Please help.

We have uninstalled Office 2003 and reinstalled it.

We have removed the machine from the Domain and readded
it.

Still same problem.

Again, same test user account works just fine from a
Outlook 2000 machine or even with OWA. Just not Outlook
2003.

Mark

.

 

[Patricia Cardoza - [MVP Outlook]]

I've also had luck putting the Exchange Server's address in the hosts file.

--
Patricia Cardoza
Outlook MVP
www.cardozasolutions.com

Author, Special Edition Using Microsoft Outlook 2003

***Please post all replies to the newsgroups***

Yes, these keys were already present. Any other
suggestions?

-----Original Message-----
Check to see if the following keys are present. If not, add them.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientProtocols
]
"ncacn_np"="rpcrt4.dll"
"ncacn_ip_tcp"="rpcrt4.dll"
"ncadg_ip_udp"="rpcrt4.dll"
"ncacn_http"="rpcrt4.dll"


--
Patricia Cardoza
Outlook MVP
www.cardozasolutions.com

Author, Special Edition Using Microsoft Outlook 2003

***Please post all replies to the newsgroups***

I have searched a long time an answer to this and have
found many others with similar problems.

Brand new machine (happens on all new machines we've
tested), Office 2003, trying to connect to an existing
Exchange Server 2003, we get the following message:

Unable to open your default e-mail folders. You must
connect to your Microsoft Exchange Server computer with
the current profile before you can synchronize your
folders with your offline folder file.

On another machine, with Outlook 2000, we it works fine.
We created a new test user. Worked fine from machine with
Outlook 2000, but not Outlook 2003. (see above error
message) We have removed the profile, and creatd a new
one. Same error.

We are not trying to create a PST file ... just use
Outlook on the server. We are not even trying to create
offline storage.

We have done this many many times with Outlook 2000, no
problem. This has really got us. Please help.

We have uninstalled Office 2003 and reinstalled it.

We have removed the machine from the Domain and readded
it.

Still same problem.

Again, same test user account works just fine from a
Outlook 2000 machine or even with OWA. Just not Outlook
2003.

Mark

.

 

[Mark]

I also tried putting the Exchange server's IP address in
the host file ... no luck. (even tried aliases, no luck)
Yes I can ping the Exchange server, with and without FQDN.
From this machine, OWA works fine.
No event log messages either...
Please make another suggestion. Thanks.

-----Original Message-----
Hmmm, can you ping the Exchange Server?

--
Patricia Cardoza
Outlook MVP
www.cardozasolutions.com

Author, Special Edition Using Microsoft Outlook 2003

***Please post all replies to the newsgroups***

Yes, these keys were already present. Any other
suggestions?

-----Original Message-----
Check to see if the following keys are present. If

not,
add them. [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientProtocols
]

"ncacn_np"="rpcrt4.dll"
"ncacn_ip_tcp"="rpcrt4.dll"
"ncadg_ip_udp"="rpcrt4.dll"
"ncacn_http"="rpcrt4.dll"


--
Patricia Cardoza
Outlook MVP
www.cardozasolutions.com

Author, Special Edition Using Microsoft Outlook 2003

***Please post all replies to the newsgroups***
I have searched a long time an answer to this and have
found many others with similar problems.

Brand new machine (happens on all new machines we've
tested), Office 2003, trying to connect to an existing
Exchange Server 2003, we get the following message:

Unable to open your default e-mail folders. You must
connect to your Microsoft Exchange Server computer with
the current profile before you can synchronize your
folders with your offline folder file.

On another machine, with Outlook 2000, we it works fine.
We created a new test user. Worked fine from machine with
Outlook 2000, but not Outlook 2003. (see above error
message) We have removed the profile, and creatd a new
one. Same error.

We are not trying to create a PST file ... just use
Outlook on the server. We are not even trying to create
offline storage.

We have done this many many times with Outlook 2000, no
problem. This has really got us. Please help.

We have uninstalled Office 2003 and reinstalled it.

We have removed the machine from the Domain and readded
it.

Still same problem.

Again, same test user account works just fine from a
Outlook 2000 machine or even with OWA. Just not Outlook
2003.

Mark


.

.

 

[Mark]

My entire problem was because of:

270836 - Exchange 2000 and Exchange 2003 Static Port
Mappings

Removing a few small registry entires on the server, did
the trick!! (see Q270836) Turns out Outlook 2003 must use
TCP/IP for binding, whereas, previous versions didn't
have to.

-----Original Message-----
I also tried putting the Exchange server's IP address in
the host file ... no luck. (even tried aliases, no luck)
Yes I can ping the Exchange server, with and without FQDN.
From this machine, OWA works fine.
No event log messages either...
Please make another suggestion. Thanks.

-----Original Message-----
Hmmm, can you ping the Exchange Server?

--
Patricia Cardoza
Outlook MVP
www.cardozasolutions.com

Author, Special Edition Using Microsoft Outlook 2003

***Please post all replies to the newsgroups***

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientProtocols

]
"ncacn_np"="rpcrt4.dll"
"ncacn_ip_tcp"="rpcrt4.dll"
"ncadg_ip_udp"="rpcrt4.dll"
"ncacn_http"="rpcrt4.dll"


--
Patricia Cardoza
Outlook MVP
www.cardozasolutions.com

Author, Special Edition Using Microsoft Outlook 2003

***Please post all replies to the newsgroups***
message
I have searched a long time an answer to this and have
found many others with similar problems.

Brand new machine (happens on all new machines we've
tested), Office 2003, trying to connect to an existing
Exchange Server 2003, we get the following message:

Unable to open your default e-mail folders. You must
connect to your Microsoft Exchange Server computer with
the current profile before you can synchronize your
folders with your offline folder file.

On another machine, with Outlook 2000, we it works
fine.
We created a new test user. Worked fine from machine
with
Outlook 2000, but not Outlook 2003. (see above error
message) We have removed the profile, and creatd a new
one. Same error.

We are not trying to create a PST file ... just use
Outlook on the server. We are not even trying to create
offline storage.

We have done this many many times with Outlook 2000, no
problem. This has really got us. Please help.

We have uninstalled Office 2003 and reinstalled it.

We have removed the machine from the Domain and readded
it.

Still same problem.

Again, same test user account works just fine from a
Outlook 2000 machine or even with OWA. Just not Outlook
2003.

Mark


.

.

.

 

[Brad Sercombe]

I haven't followed the whole thread here, but we have a
organization that has multiple servers, all running
different domains. We found that OWA did NOT work unless
the user account has a valid email address in the email
domain of the first exchange server in the organisation.

For example, when you set up your first active directory
exchange server your ran setup with the /forestprep switch
to modify the schema. If that server is running an email
domain called @test.com and you are in the same exchange
organisation but have an email domain of @com.test.com or
something completely different like @live.com you need to
ensure you have a secondry SMTP address on your user
account in active directory that is @test.com. It doesn't
need to be the primary email address so your replies can
stil go to @live.com.

We found this out when a fool ran forestprep on a child of
the forest root. Now our A/D thinks the child exchange
server is the first exchange server inthe organisation and
we have quite a few whacky little bugs like this one. So
you need to find our where the schema thinks forestprep
was run from last. One little clue is that all your
bounced email will come from that domain.

Kind Regards,

Brad.