Hello,
I understand how inconvenience you have encountered and posted it for
several times. I am wondering whether or not you have read my reply?
As I have stated before, this issue is related to either IE or Word. If it
is an urgent issue, please contact Microsoft Product Support Services via
telephone so that a dedicated Support Professional can assist with your
request. Please be advised that contacting phone support will be a charged
call.
To obtain the phone numbers for specific technology request please take a
look at the web site listed below.
<
http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS>
If you are outside the US please see
http://support.microsoft.com for
regional support phone numbers.
In addition, if you are our reigstered partner, you can post it to the
microsoft.private.ie newsgroup as Frank has stated.
In order to isolate this issue, please gather the following information.
This information help us narrow down the issue is related to all clients or
only one problematic machine. Without the necessary information, it is hard
for us to find out the root cause. Thank you for your understanding.
1. What is the webfolder you are using, is it developed by third-party for
LAN use purpose or it is a Internet website? If it is an Internet website,
please provide the link to reproduce this issue.
2. What is the result if you logon on as a new user with administrative
privilege? This step isolate to see if it is related to the user profile.
3. Does this issue only occur on one computer or all clients?If it occurs
on all clients, we will focus on some global settings, otherwise, we will
focus on the problematic one.
As far as I know, I have not found the GPO related to the Word though I am
not a Word expert.
As you have mentioned, this issue disappears if you change the temporarily
folder to H:\, one possibility is the IE temporarily folder. If this is the
case, this issue should not occur in a new user profile and you can use the
following steps to clear IE:
Deleting cookies
=====================
1. Click Start, click Search and click For Files or Folders.
2. Type "Cookies" (without the quotation marks) and click Search Now.
3. Delete files in the cookie directory.
Deleting all temporary files
============================
1. Open Internet Explorer.
2. Click Tools
3. Click Internet Options
4. Click Delete Files button in the General tab.
Deleting downloaded objects:
=================================
1. Open Internet Explorer.
2. Click Tools, click Internet Options and click the Settings button in the
General tab.
3. Press View Objects.
4. Remove all the Objects there.
Restoring default security level:
===========================
1. IE -> Internet Options->Switch to the Security tab, select Internet and
click "Default Level"->Clear the Trusted sites and Restricted sites.
2. Switch to the Privacy tab, click "Default".
3. Click the Edit button and clear the Managed Web sites list.
4. Switch to the Content tab, click AutoComplete. Clear Forms and Passwords.
5. Switch to the Advanced tab, Click "Restore Defaults" button and then
deselect "Enable third-party browser extensions".
Removing the Plug-Ins in Internet Explorer:
=======================================
1. Open a Windows Explorer window by right Click My Computer and choose
Explore.
2. Locate the C:\Program Files\Internet Explorer\PLUGINS folder.
3. Remove all the files in this folder.
Removing the Plug-ins in the registry:
===================================
WARNING: Using Registry Editor incorrectly can cause serious problems that
may require you to reinstall Windows operation system. Microsoft cannot
guarantee that problems resulting from the incorrect use of Registry Editor
can be solved.
1. Open the registry and located to the following key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Plugins\Extension
Backup the key and then delete Extension key.
2. Use the same steps to backup and then remove third party related keys
under
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar
3. Use the same steps to backup and delete the following key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browse
r Helper Objects
Any update, let us get in touch!
Best regards,
Rebecca Chen
MCSE2000 MCDBA CCNA
Microsoft Online Partner Support
Get Secure! -
www.microsoft.com/security
=====================================================
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=====================================================
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