Unable to open word doc from Webfolder

[Guest]

Hi!

We have encountered a problem when trying to open word-documents from a
webfolder.
If we open the document when linked from a web page there is no problem.

The problem generates the following message in word:

Cant find the file...
(C:\Documents and settings\Username\Local)
[OK]

Wrong document name or path...
(Settings\Temporary)
[OK]

Cant find the file...
(Internet)
[OK]

Wrong document name or path...
(Files\Content.MSO\f4bc3.doc)
[OK]

The problem is the path to Temporary Internet Files.
If I change the path to H:\Temp\Temporary Internet Files (for the current
profile) the .doc can be opened.

If the path to the folder "Temporary Internet Files" contains any blanks
(spaces) the problem occurs! (only for word-documents opened from a
webfolder though)

Does anyone know what this might be related to? Could there be some kind
of policy setting that prevents word from reading document paths with
blanks in the folder names? Bug fix, regvalue, policy setting etc?

Regards
Marcus Torstensson

 

[Rebecca Chen [MSFT]]

Hi Marcus,

I have noticed you post the same question for several times. I understand
the inconvenience you have encountered, however, it would be easier for us
to troubleshoot this issue if we get more information. In addition, let us
discuss this issue in the same thread in order to keep the thread clean.

This issue could be either related to the Word or IE. In order to isolate
this issue, please gather the following information:

1. What is the webfolder you are using, is it developed by third-party for
LAN use purpose or it is a Internet website? If it is an Internet website,
please provide the link to reproduce this issue.

2. What is the result if you logon on as a new user with administrative
privilege?

3. Does this issue only occur on one computer or all clients?

As far as I know, I have not found the GPO related to the Word though I am
not a Word expert.

As you have mentioned, this issue disappears if you change the temporarily
folder to H:\, one possibility is the IE temporarily folder. If this is the
case, this issue should not occur in a new user profile and you can use the
following steps to clear IE:
Deleting cookies

=====================

1. Click Start, click Search and click For Files or Folders.
2. Type "Cookies" (without the quotation marks) and click Search Now.
3. Delete files in the cookie directory.


Deleting all temporary files
============================
1. Open Internet Explorer.
2. Click Tools
3. Click Internet Options
4. Click Delete Files button in the General tab.


Deleting downloaded objects:
=================================
1. Open Internet Explorer.
2. Click Tools, click Internet Options and click the Settings button in the
General tab.
3. Press View Objects.
4. Remove all the Objects there.



Restoring default security level:
===========================

1. IE -> Internet Options->Switch to the Security tab, select Internet and
click "Default Level"->Clear the Trusted sites and Restricted sites.
2. Switch to the Privacy tab, click "Default".
3. Click the Edit button and clear the Managed Web sites list.
4. Switch to the Content tab, click AutoComplete. Clear Forms and Passwords.
5. Switch to the Advanced tab, Click "Restore Defaults" button and then
deselect "Enable third-party browser extensions".

Removing the Plug-Ins in Internet Explorer:
=======================================
1. Open a Windows Explorer window by right Click My Computer and choose
Explore.
2. Locate the C:\Program Files\Internet Explorer\PLUGINS folder.
3. Remove all the files in this folder.


Removing the Plug-ins in the registry:
===================================

WARNING: Using Registry Editor incorrectly can cause serious problems that
may require you to reinstall Windows operation system. Microsoft cannot
guarantee that problems resulting from the incorrect use of Registry Editor
can be solved.

1. Open the registry and located to the following key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Plugins\Extension

Backup the key and then delete Extension key.

2. Use the same steps to backup and then remove third party related keys
under

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar

3. Use the same steps to backup and delete the following key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browse
r Helper Objects

Any update, let us get in touch!

Best regards,

Rebecca Chen

MCSE2000 MCDBA CCNA


Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security

=====================================================

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