Unable to insert object (eg .doc) into Powerpoint 2003 file

[Guest]

Get error "server application source file or item could not be found.... "

Customer had same error in Powerpoint 2002. 2002 was removed and 2003 was
just installed.

Norton Ant-virus has never been on the computer and officeav.dll does not
exist.

This happens on brand new ppt file, and using a brand new doc.

He has under 300 fonts installed.

It is not user profile specific. It happens in my profile also. (windows
2000 pro).

Any other ideas?

 

[Echo S]

Sounds as if you've read this FAQ already: The server application, source
file, or item can't be found (when editing MSGraph, Excel Charts, Org
Charts) http://www.rdpslides.com/pptfaq/FAQ00236.htm

I'm not aware of anything that would prevent a .DOC file from being
inserted, though. Have you tried running Detect and Repair in PPT 2003? Have
you gone to Help/Check for Updates and applied SP-1 for Office 2003?