unable to create new data folder ... pst

[John Fredette]

I have a client using Outlook XP ... everything appears to be working OK
with one exception. He is unable to create and new PST or connect to already
created PST's.

When he click on "New Outlook Data File", then selects the type of storage
(which version of pst). Nothing happens and he gets the following error:

"There was an error locating one of the items needed to complete the
operation. It might have been deleted"

I have reinstalled Office ... no luck and removed Office from Add/Remove and
reinstalled with no luck.

Any suggestions?

--
John Fredette
Fredette Systems & IT Consulting
(760) 758-1973
(760) 630-9592 fax
(e-mail address removed)
www.fredette-it.com

 

[AndreasRoeder]

Hi John,
maybe this could helps
http://support.microsoft.com/default.aspx?scid=kb;en-us;823525

 

[John Fredette]

Thanks for the response ... they are not using Winfax .. so I don't believe
this applies.

-John

 

[Brian Tillman]

maybe this could helps
http://support.microsoft.com/default.aspx?scid=kb;en-us;823525

I don't see how that article applies at all.