PST File issues

[Dave Mc]

On "old" computer running Outlook 2002. Exported PST file AND made a copy of
it with Outlook closed.

On "new" computer. Installed Outlook 2002, the ran upgrade to 2003.

Tried to do an import from 2002 pst using both the exported one and the
copied one, got error " Operation failed. Object could not be found".

I noticed the profile created when I did the upgrade made an "old" style pst
(ansi).
I tried to create a second, unicode pst but the only option I get when I try
to create a datafile is to create a "Business Contact Manager Database" no
option to create a pst.
Also deleted the profile in 2003 (which came from my 2002 setup) with no luck.
Any ideas ? Where I want to end up is with a unicode pst in 2003 with the
data from the ansi pst from 2002.
Lost

 

[Leonid S. Knyshov // SBS Expert]

On "old" computer running Outlook 2002. Exported PST file AND made a copy of
it with Outlook closed.

On "new" computer. Installed Outlook 2002, the ran upgrade to 2003.

Tried to do an import from 2002 pst using both the exported one and the
copied one, got error " Operation failed. Object could not be found".

I noticed the profile created when I did the upgrade made an "old" style pst
(ansi).
I tried to create a second, unicode pst but the only option I get when I try
to create a datafile is to create a "Business Contact Manager Database" no
option to create a pst.
Also deleted the profile in 2003 (which came from my 2002 setup) with no luck.
Any ideas ? Where I want to end up is with a unicode pst in 2003 with the
data from the ansi pst from 2002.
Lost

Do not import from PST.
File -> Open -> Outlook data file -> path\to\outlook.pst
That will open your old PST without corrupting it.

After that, create a new PST and drag your folders from the old PST into
it. I recommend dragging with the right mouse button for more control.
--
Leonid S. Knyshov
Crashproof Solutions
510-282-1008
Twitter: @wiseleo
http://crashproofsolutions.com
Microsoft Small Business Specialist
Try Exchange Online http://bit.ly/free-exchange-trial
Please vote "helpful" if I helped you

 

[Dave Mc]

My real problem is I cannot create a unicode pst--does not appear as an
option. Very sorry, I meant to say old computer has 2003 with unicode pst
but since new install doesn't have a unicode pst as an option, I can't open
the unicode pst from the old computer.

 

[Leonid S. Knyshov // SBS Expert]

My real problem is I cannot create a unicode pst--does not appear as an
option. Very sorry, I meant to say old computer has 2003 with unicode pst
but since new install doesn't have a unicode pst as an option, I can't open
the unicode pst from the old computer.

Let me see if I understand this.

1. You installed Outlook 2002
2. You upgraded 2002 to 2003
3. Your upgraded 2003 is missing the option to open its native file?

By the way, why not simply install Outlook 2003 without bothering with
the upgrade? It prompts you for install media of 2002 and proceeds to
install if it's satisfied.

I am not sure how this makes sense...

What is the exact error message?

2003 should create a unicode PST by default.

Take a screenshot of your File -> New -> Outlook data file box and of
what happens when you click File -> Open -> Outlook data file and
double-click on the old PST

You need to ensure that the old PST does not have the read-only
attribute set, by the way.

How to take a screenshot:
http://www.microsoft.com/windowsxp/using/setup/tips/screenshot.mspx -
please save the file as a JPG or PNG, not as BMP. You will then need to
post it on the Internet and include a link to it in your post. Use
http://imageshack.us/ and give us the Link URL.
--
Leonid S. Knyshov
Crashproof Solutions
510-282-1008
Twitter: @wiseleo
http://crashproofsolutions.com
Microsoft Small Business Specialist
Try Exchange Online http://bit.ly/free-exchange-trial
Please vote "helpful" if I helped you

 

[Dave Mc]

Sorry for the confusion. I was given the cd for Office 2002 and told to
install it. Then I found out the old computer really had 2003 and,
therefore, a unicode pst so I did an upgrade to 2003. I think this is where
things went bad although I did not get any errors during the install.
When I try to create a new data file, the only option is to create a
Business Contact Manager file. The option to create another pst file of any
kind is not there. Yes, I know the default should be unicode--but even when
I create a new account, the type of pst created by default is still the old
type.

If I just try opening the pst file I get the "Operation failed. Object not
found" Message. Again, I think this is because my install of 2003 does not
"know" about unicode pst files.

Maybe I should just uninstall Office and re-install from the 2003 CD and
insert the 2002 one when asked ?
Thanks for any help.

 

[Leonid S. Knyshov // SBS Expert]

Sorry for the confusion. I was given the cd for Office 2002 and told to
install it. Then I found out the old computer really had 2003 and,
therefore, a unicode pst so I did an upgrade to 2003. I think this is where
things went bad although I did not get any errors during the install.
When I try to create a new data file, the only option is to create a
Business Contact Manager file. The option to create another pst file of any
kind is not there. Yes, I know the default should be unicode--but even when
I create a new account, the type of pst created by default is still the old
type.

If I just try opening the pst file I get the "Operation failed. Object not
found" Message. Again, I think this is because my install of 2003 does not
"know" about unicode pst files.

Maybe I should just uninstall Office and re-install from the 2003 CD and
insert the 2002 one when asked ?

Yes, let's try that.

You probably need to add the personal folders service but that should
have been added by default, at least that's what I remember from the old
Outlook and something is definitely not right. Might as well redo it.
--
Leonid S. Knyshov
Crashproof Solutions
510-282-1008
Twitter: @wiseleo
http://crashproofsolutions.com
Microsoft Small Business Specialist
Try Exchange Online http://bit.ly/free-exchange-trial
Please vote "helpful" if I helped you

 

[Dave Mc]

After an incredible amount of research this fixed the problem:
Essentially this is what you need to do...

delete these from your registry:
HKLM\Software\Microsoft\Office\12.0
HKCU\Software\Microsoft\Office\12.0

delete these in explorer:
C:\Program Files\Common Files\System\MSMAPI\1033\mapisvc.inf
C:\WINDOWS\system32\mapisvc.inf

When you restart Outlook 2003 it will configure properly.
This machine had a "Office Ready" loaded of Office 2007 which I had
uninstalled since I was going to install 2003. Apparently the above registry
entries and files are left over from that install and interfere with the pst
adding operation of 2003. I have now pulled all my hair out !!!

 

[Leonid S. Knyshov // SBS Expert]

After an incredible amount of research this fixed the problem:
Essentially this is what you need to do...

delete these from your registry:
HKLM\Software\Microsoft\Office\12.0
HKCU\Software\Microsoft\Office\12.0

delete these in explorer:
C:\Program Files\Common Files\System\MSMAPI\1033\mapisvc.inf
C:\WINDOWS\system32\mapisvc.inf

When you restart Outlook 2003 it will configure properly.
This machine had a "Office Ready" loaded of Office 2007 which I had
uninstalled since I was going to install 2003. Apparently the above registry
entries and files are left over from that install and interfere with the pst
adding operation of 2003. I have now pulled all my hair out !!!

Thanks for posting the fix. Noted in my "fixes" file.

2007 to 2002 to 2003... yeah that could be problematic...
--
Leonid S. Knyshov
Crashproof Solutions
510-282-1008
Twitter: @wiseleo
http://crashproofsolutions.com
Microsoft Small Business Specialist
Try Exchange Online http://bit.ly/free-exchange-trial
Please vote "helpful" if I helped you