Unable to connect with Remote Assistance

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

I am trying to help my Dad with his computer using remote assistance. We
both have XP SP2. Firewalls are turned off. When I try to connect to him, I
get the following error message: Remote Assistance connection could not be
established because the remote host name could not be resolved. Please try
again. Any ideas on what the problem is?
 
Hi,

Is he behind a router? If so, he may need to enable port forwarding on 3389.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org
 

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