Unable to connect using Remote Desktop

[jkovac]

I've been using VPN and Remote Desktop to connect to work for over a year.
The last time I was able to successfully connect was a couple of weeks ago.
Now I'm able to get the connection in VPN with no problem but when I start
Remote Desktop and connect I get the error "The specified remote computer
cannot be found. Verify that you have typed the correct computer name or IP
address and try again". I read a post that mention running Telnet tserv 3389
in the command prompt. I started VPN and then ran the command and get the
message "could not open connection to the host: on port 3389. Connect
failed". Is this a problem on my computer? Any ideas how this can be fixed?

 

[Robert L. \(MS-MVP\)]

Do a simple test. Can you ping the remote computer after establishing the
VPN? Or check this search result.

Troubleshooting terminal server issuesTroubleshooting Remote Desktop
Connection. Black screen while connecting to TS. Cause: 1. MTU size may be
too high. 2. you may have a print driver problem. ...
www.chicagotech.net/troubleshootingts.htm


--
Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on
http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on
http://www.HowToNetworking.com

 

[jkovac]

No, I'm unable to ping the IP address and neither can I Telnet the IP address
or machine name. All return errors that connection failed.

 

[Robert L. \(MS-MVP\)]

Then I would check if there is any firewall block the port 3389.

--
Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on
http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on
http://www.HowToNetworking.com