Unable to Connect to ESO due to Duplicate CD Keys PLEASE HELP

[Guest]

I bought two different Age of Mythology games. One for myself and one for my
fiance so that we could play online together. Both games clearly state that
online play is available. When trying to connect to ESO, both cd key's were
not able to be validated. I started researching this problem online and
found the duplicate key issue. Sure enough, I looked at the CD key's on each
game and they are exactly identical. How are you suppose to connect to the
server with duplicate key's? I bought each game at a different location as
well. The first one I got at staples, and a week later when we decided to
get the second one, we got that one at Walmart. I have photocopies I can
mail or fax of both cd's to prove this as well. I have the receipt to the
one we bought at Walmart and I am currently looking for the one from staples
as well. I am extremely frustrated
about this situation because we spent the extra money for a second game so
that we could both play online at the same time and it's not possible.

 

[Jimmy S.]

Hi Ashley B,

To replace a CD or Product Key, you must contact PSS. To locate the appropriate phone number for your product, visit the following
Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

--
Cheers, *Windows_XP_MVP_Shell/User*
Jimmy S. http://mvp.support.microsoft.com

Visit my MSN Games and Windows Gaming Help Site: www.msce.mvps.org
MS Games Help and Support Center: http://support.microsoft.com/?pr=gms
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________


Ashley B Wrote:
=================
| I bought two different Age of Mythology games. One for myself and one for my
| fiance so that we could play online together. Both games clearly state that
| online play is available. When trying to connect to ESO, both cd key's were
| not able to be validated. I started researching this problem online and
| found the duplicate key issue. Sure enough, I looked at the CD key's on each
| game and they are exactly identical. How are you suppose to connect to the
| server with duplicate key's? I bought each game at a different location as
| well. The first one I got at staples, and a week later when we decided to
| get the second one, we got that one at Walmart. I have photocopies I can
| mail or fax of both cd's to prove this as well. I have the receipt to the
| one we bought at Walmart and I am currently looking for the one from staples
| as well. I am extremely frustrated
| about this situation because we spent the extra money for a second game so
| that we could both play online at the same time and it's not possible.