Unable to collate using internet print protocol

[Guest]

We have a 200 user network with several networked printers. All of the
networked printers are set up to use internet print protocol. We have
discovered that none of the printers will collate print jobs that have been
sent to them using IPP. Even if the print job is set to collate at the local
machine, the job will output uncollated on the printer.

The IPP client that we are using is a novell client, however, according to
Novell, the issue is also present when using Microsoft's IPP client. Also
according to Novell, there is supposed to be a hotfix from Microsoft for this
issue. I haven't been able to locat this on the knowledge base, and a phone
call to Micrsoft tech support also yielded no solution.

I'm wondering if anyone else has seen this issue and has found a fix for it.

Thanks!
Robbi

 

[Alan Morris\(MSFT\)]

I do not think this is yet ready. The HotFix was submitted 12/15/2004 and
the KB article for this is
884897 but it's not at Microsoft.com so most likely the documentation is
still in the works. Give the support person the KB and they can locate not
yet public KBs.



--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Guest]

Thanks for the reply, Alan. Tech support at Novell gave us the KB article
number, and mentioned there was a hotfix, but when I gave this information
to the XP support persons, they had no clue what I was talking about.
Microsoft has now escalated to their research team. I received a phone call
from the research team this morning, who also had no idea about the KB
article.

Robbi

I do not think this is yet ready. The HotFix was submitted 12/15/2004 and
the KB article for this is
884897 but it's not at Microsoft.com so most likely the documentation is
still in the works. Give the support person the KB and they can locate not
yet public KBs.



--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

We have a 200 user network with several networked printers. All of the
networked printers are set up to use internet print protocol. We have
discovered that none of the printers will collate print jobs that have been
sent to them using IPP. Even if the print job is set to collate at the local
machine, the job will output uncollated on the printer.

The IPP client that we are using is a novell client, however, according to
Novell, the issue is also present when using Microsoft's IPP client. Also
according to Novell, there is supposed to be a hotfix from Microsoft for this
issue. I haven't been able to locat this on the knowledge base, and a phone
call to Micrsoft tech support also yielded no solution.

I'm wondering if anyone else has seen this issue and has found a fix for it.

Thanks!
Robbi

 

[Alan Morris\(MSFT\)]

Got names?

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

Thanks for the reply, Alan. Tech support at Novell gave us the KB article
number, and mentioned there was a hotfix, but when I gave this information
to the XP support persons, they had no clue what I was talking about.
Microsoft has now escalated to their research team. I received a phone call
from the research team this morning, who also had no idea about the KB
article.

Robbi

I do not think this is yet ready. The HotFix was submitted 12/15/2004 and
the KB article for this is
884897 but it's not at Microsoft.com so most likely the documentation is
still in the works. Give the support person the KB and they can locate not
yet public KBs.



--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

We have a 200 user network with several networked printers. All of the
networked printers are set up to use internet print protocol. We have
discovered that none of the printers will collate print jobs that have been
sent to them using IPP. Even if the print job is set to collate at

the
local

machine, the job will output uncollated on the printer.

The IPP client that we are using is a novell client, however, according to
Novell, the issue is also present when using Microsoft's IPP client. Also
according to Novell, there is supposed to be a hotfix from Microsoft

for
this

issue. I haven't been able to locat this on the knowledge base, and a phone
call to Micrsoft tech support also yielded no solution.

I'm wondering if anyone else has seen this issue and has found a fix

for
it.

Thanks!
Robbi

 

[Guest]

Sure - how about Colt Lloyd. That's the name on the email I received saying
he had taken ownership of the support case. I believe it is the person who
called me today.

I have an email address too!

v-2coltl_at_mssupport_dot_microsoft_dot_com

Thanks for your assistance

Robbi

Got names?

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

Thanks for the reply, Alan. Tech support at Novell gave us the KB article
number, and mentioned there was a hotfix, but when I gave this information
to the XP support persons, they had no clue what I was talking about.
Microsoft has now escalated to their research team. I received a phone call
from the research team this morning, who also had no idea about the KB
article.

Robbi

I do not think this is yet ready. The HotFix was submitted 12/15/2004 and
the KB article for this is
884897 but it's not at Microsoft.com so most likely the documentation is
still in the works. Give the support person the KB and they can locate not
yet public KBs.



--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

We have a 200 user network with several networked printers. All of the
networked printers are set up to use internet print protocol. We have
discovered that none of the printers will collate print jobs that have
been
sent to them using IPP. Even if the print job is set to collate at the
local
machine, the job will output uncollated on the printer.

The IPP client that we are using is a novell client, however, according to
Novell, the issue is also present when using Microsoft's IPP client. Also
according to Novell, there is supposed to be a hotfix from Microsoft for
this
issue. I haven't been able to locat this on the knowledge base, and a
phone
call to Micrsoft tech support also yielded no solution.

I'm wondering if anyone else has seen this issue and has found a fix for
it.

Thanks!
Robbi

 

[Guest]

Alan, I have another name. A John Ottosen just called me. He said the alias
to use is v-2joot. He also said he could not find the KB reference number,
but would continue to do more research.

Thanks again!

Robbi

Got names?

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

Thanks for the reply, Alan. Tech support at Novell gave us the KB article
number, and mentioned there was a hotfix, but when I gave this information
to the XP support persons, they had no clue what I was talking about.
Microsoft has now escalated to their research team. I received a phone call
from the research team this morning, who also had no idea about the KB
article.

Robbi

I do not think this is yet ready. The HotFix was submitted 12/15/2004 and
the KB article for this is
884897 but it's not at Microsoft.com so most likely the documentation is
still in the works. Give the support person the KB and they can locate not
yet public KBs.



--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

We have a 200 user network with several networked printers. All of the
networked printers are set up to use internet print protocol. We have
discovered that none of the printers will collate print jobs that have
been
sent to them using IPP. Even if the print job is set to collate at the
local
machine, the job will output uncollated on the printer.

The IPP client that we are using is a novell client, however, according to
Novell, the issue is also present when using Microsoft's IPP client. Also
according to Novell, there is supposed to be a hotfix from Microsoft for
this
issue. I haven't been able to locat this on the knowledge base, and a
phone
call to Micrsoft tech support also yielded no solution.

I'm wondering if anyone else has seen this issue and has found a fix for
it.

Thanks!
Robbi