Dwag said:
When clicking on turn off computer the results are the hourglass comes on
and stays on. Computer will not shutdown. Help would be appreciated.
Have a look in the event Viewer for error messages(X) and double click them
to get more Info and you can Copy and paste in your next message.
How To View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q308427
Download these tool to monitor in real time what running in the background
on your computer:
the Processor Explorer and see what running in the background:
http://www.microsoft.com/technet/sysinternals/utilities/processexplorer.mspx
FileMon download:
http://www.microsoft.com/technet/sysinternals/utilities/filemon.mspx
Try these steps:
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Taps:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
2... And also for malware from here:
http://www.lavasoft.com/products/ad-aware_se_personal.php
http://www.safer-networking.org ; for Spybot S&D
Run disk cleanup and Defrag in safe mode then Run this Command:
sfc /scannow click [OK] and let it run, you may be asked by the windows to
insert the XP CD to repair any corrupt files/folders found.
HTH.
nass
