Trying to install QuickTime v716 gives error: "The older version of QuickTime cannot be removed. Co

  • Thread starter Thread starter Richard A. Landkamer
  • Start date Start date
R

Richard A. Landkamer

I am trying to install QuickTime v716 under Windows XP SP2. I previously completely uninstalled QuickTime v715 according to the instructions at <http://docs.info.apple.com/article.html?artnum=93698>. However, I still get the following pop up error message every time that I attempt to install QuickTime v716: "The older version of QuickTime cannot be removed. Contact your technical support group."

The following more detailed error message is copied and pasted from the Windows XP Application Event Viewer:

Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 11714
Date: 6/3/2007
Time: 6:26:33 PM
User: MYCOMPUTER\Richard A. Landkamer
Computer: MYCOMPUTER
Description:
Product: QuickTime -- Error 1714. The older version of QuickTime cannot be removed. Contact your technical support group. System Error 1610.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7b 30 38 30 39 34 45 30 {08094E0
0008: 33 2d 41 46 45 34 2d 34 3-AFE4-4
0010: 38 35 33 2d 39 44 33 31 853-9D31
0018: 2d 36 44 30 37 34 33 44 -6D0743D
0020: 46 35 33 32 38 7d F5328}

Curiously the following error message preceded the above error message:

Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 1002
Date: 6/3/2007
Time: 6:26:26 PM
User: MYCOMPUTER\Richard A. Landkamer
Computer: MYCOMPUTER
Description:
Unexpected or missing value (name: 'PackageName', value: '') in key 'HKLM\Software\Classes\Installer\Products\EE8A868315050BD4D86FF4B4A8890D38\SourceList'

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


This latter error message can only be found in the Windows XP Application Event Viewer. You do not see this error when trying to install QuickTime v716.

There is no key 'HKLM\Software\Classes\Installer\Products\EE8A868315050BD4D86FF4B4A8890D38\SourceList' in my Windows XP Registry. Could this last error be the real cause of why I cannot install QuickTime v716 on my computer?

It should be noted that I am only trying to install QuickTime v716 as a standalone product. I am not trying to install the version of QuickTime v716 that comes bundled with iTunes.

One last question: Back in 2005, I installed a version of QuickTime that came bundled with iTunes. What a mess! My Windows XP Registry is now loaded with entries containing the name "iTunes". These entries cannot be deleted. Every time that I attempt to delete one of these Registry entries using the Windows XP Registry Editor, I get the following error message: "Cannot delete iTunes... Error while deleting key." I have standard Windows XP Administrator authority over my computer. Why can't I delete these obsolete entries from my Windows XP Registry? When I attempt to delete any of these entries, there are no error messages created in any of the Windows XP Event Viewers. I originally discovered these Registry entries that cannot be deleted when I ran the "Norton Win Doctor" component of Norton Utilities that came with the 2004 Version of Norton SystemWorks. The 2004 version of "Norton Win Doctor" cannot delete any of the obsolete iTunes Registry entries either. Can anyone tell me how to delete these obsolete iTunes Registry entries from my Windows XP Registry? I wonder if these undeletable iTunes entries in my Windows XP Registry could possibly be related to why I cannot install QuickTime v716.

On the other hand, "Norton Win Doctor" has been able to delete obsolete QuickTime entries from my Windows XP Registry after I uninstalled previous releases of QuickTime.

Any help that anyone can give me regarding this problem will be greatly appreciated. Thank you.

Richard A. Landkamer
 
I am trying to install QuickTime v716 under Windows XP SP2. I previously
completely uninstalled QuickTime v715 according to the instructions at
<http://docs.info.apple.com/article.html?artnum=93698>. However, I still
get the following pop up error message every time that I attempt to install
QuickTime v716: "The older version of QuickTime cannot be removed. Contact
your technical support group."

The following more detailed error message is copied and pasted from the
Windows XP Application Event Viewer:

Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 11714
Date: 6/3/2007
Time: 6:26:33 PM
User: MYCOMPUTER\Richard A. Landkamer
Computer: MYCOMPUTER
Description:
Product: QuickTime -- Error 1714. The older version of QuickTime cannot be
removed. Contact your technical support group. System Error 1610.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7b 30 38 30 39 34 45 30 {08094E0
0008: 33 2d 41 46 45 34 2d 34 3-AFE4-4
0010: 38 35 33 2d 39 44 33 31 853-9D31
0018: 2d 36 44 30 37 34 33 44 -6D0743D
0020: 46 35 33 32 38 7d F5328}

Curiously the following error message preceded the above error message:

Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 1002
Date: 6/3/2007
Time: 6:26:26 PM
User: MYCOMPUTER\Richard A. Landkamer
Computer: MYCOMPUTER
Description:
Unexpected or missing value (name: 'PackageName', value: '') in key
'HKLM\Software\Classes\Installer\Products\EE8A868315050BD4D86FF4B4A8890D38\SourceList'

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


This latter error message can only be found in the Windows XP Application
Event Viewer. You do not see this error when trying to install QuickTime
v716.

There is no key
'HKLM\Software\Classes\Installer\Products\EE8A868315050BD4D86FF4B4A8890D38\SourceList'
in my Windows XP Registry. Could this last error be the real cause of why I
cannot install QuickTime v716 on my computer?

It should be noted that I am only trying to install QuickTime v716 as a
standalone product. I am not trying to install the version of QuickTime
v716 that comes bundled with iTunes.

One last question: Back in 2005, I installed a version of QuickTime that
came bundled with iTunes. What a mess! My Windows XP Registry is now
loaded with entries containing the name "iTunes". These entries cannot be
deleted. Every time that I attempt to delete one of these Registry entries
using the Windows XP Registry Editor, I get the following error message:
"Cannot delete iTunes... Error while deleting key." I have standard Windows
XP Administrator authority over my computer. Why can't I delete these
obsolete entries from my Windows XP Registry? When I attempt to delete any
of these entries, there are no error messages created in any of the Windows
XP Event Viewers. I originally discovered these Registry entries that
cannot be deleted when I ran the "Norton Win Doctor" component of Norton
Utilities that came with the 2004 Version of Norton SystemWorks. The 2004
version of "Norton Win Doctor" cannot delete any of the obsolete iTunes
Registry entries either. Can anyone tell me how to delete these obsolete
iTunes Registry entries from my Windows XP Registry? I wonder if these
undeletable iTunes entries in my Windows XP Registry could possibly be
related to why I cannot install QuickTime v716.

On the other hand, "Norton Win Doctor" has been able to delete obsolete
QuickTime entries from my Windows XP Registry after I uninstalled previous
releases of QuickTime.

Any help that anyone can give me regarding this problem will be greatly
appreciated. Thank you.

__________________________________

Download and run the Windows Installer Clean Up Utility. Delete any
references to QuickTime.

Description of the Windows Installer CleanUp Utility
http://support.microsoft.com/?id=290301

I suggest you get rid of Norton Win Doctor. It is of little value.
 
Richard,

Is the Quicktime tray icon running? Stop it & uninstall manually, but don't
forget the Application Data folder entries either

Cannot see the WMI Cleanup utility working if the entry is missing. You have
to be so careful with that utility as you have to re-install any entry
deleted from there if you delete the wrong one.

--
Newbie Coder
(It's just a name)
 
Rock said:
I am trying to install QuickTime v716 under Windows XP SP2. I previously
completely uninstalled QuickTime v715 according to the instructions at
<http://docs.info.apple.com/article.html?artnum=93698>. However, I still
get the following pop up error message every time that I attempt to
install QuickTime v716: "The older version of QuickTime cannot be
removed. Contact your technical support group."

The following more detailed error message is copied and pasted from the
Windows XP Application Event Viewer:

Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 11714
Date: 6/3/2007
Time: 6:26:33 PM
User: MYCOMPUTER\Richard A. Landkamer
Computer: MYCOMPUTER
Description:
Product: QuickTime -- Error 1714. The older version of QuickTime cannot be
removed. Contact your technical support group. System Error 1610.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7b 30 38 30 39 34 45 30 {08094E0
0008: 33 2d 41 46 45 34 2d 34 3-AFE4-4
0010: 38 35 33 2d 39 44 33 31 853-9D31
0018: 2d 36 44 30 37 34 33 44 -6D0743D
0020: 46 35 33 32 38 7d F5328}

Curiously the following error message preceded the above error message:

Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 1002
Date: 6/3/2007
Time: 6:26:26 PM
User: MYCOMPUTER\Richard A. Landkamer
Computer: MYCOMPUTER
Description:
Unexpected or missing value (name: 'PackageName', value: '') in key
'HKLM\Software\Classes\Installer\Products\EE8A868315050BD4D86FF4B4A8890D38\SourceList'

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


This latter error message can only be found in the Windows XP Application
Event Viewer. You do not see this error when trying to install QuickTime
v716.

There is no key
'HKLM\Software\Classes\Installer\Products\EE8A868315050BD4D86FF4B4A8890D38\SourceList'
in my Windows XP Registry. Could this last error be the real cause of why
I cannot install QuickTime v716 on my computer?

It should be noted that I am only trying to install QuickTime v716 as a
standalone product. I am not trying to install the version of QuickTime
v716 that comes bundled with iTunes.

One last question: Back in 2005, I installed a version of QuickTime that
came bundled with iTunes. What a mess! My Windows XP Registry is now
loaded with entries containing the name "iTunes". These entries cannot be
deleted. Every time that I attempt to delete one of these Registry
entries using the Windows XP Registry Editor, I get the following error
message: "Cannot delete iTunes... Error while deleting key." I have
standard Windows XP Administrator authority over my computer. Why can't I
delete these obsolete entries from my Windows XP Registry? When I attempt
to delete any of these entries, there are no error messages created in any
of the Windows XP Event Viewers. I originally discovered these Registry
entries that cannot be deleted when I ran the "Norton Win Doctor"
component of Norton Utilities that came with the 2004 Version of Norton
SystemWorks. The 2004 version of "Norton Win Doctor" cannot delete any of
the obsolete iTunes Registry entries either. Can anyone tell me how to
delete these obsolete iTunes Registry entries from my Windows XP Registry?
I wonder if these undeletable iTunes entries in my Windows XP Registry
could possibly be related to why I cannot install QuickTime v716.

On the other hand, "Norton Win Doctor" has been able to delete obsolete
QuickTime entries from my Windows XP Registry after I uninstalled previous
releases of QuickTime.

Any help that anyone can give me regarding this problem will be greatly
appreciated. Thank you.

__________________________________

Download and run the Windows Installer Clean Up Utility. Delete any
references to QuickTime.

Description of the Windows Installer CleanUp Utility
http://support.microsoft.com/?id=290301

I suggest you get rid of Norton Win Doctor. It is of little value.
Click to expand...
I suggest you reinstall QT 7.1.5 and then uninstall again. Just in case you
did not save the standalone installation package for QT 7.1.5 I have found a
link to it on Apple's website :
http://www.apple.com/support/downloads/quicktime715forwindows.html . Then
after you uninstall restart the system (unlike what it says in the apple
instructions that you followed). After restarting Windows XP install QT
7.1.6 and see if it works this time without errors. I don't blame you for
not wanting iTunes if you don't need another media player installed on your
system.
 
Rock:

Last night I downloaded and installed the Windows Installer Clean Up Utility. When I
ran this utility, there were NO references in this list to QuickTime, so there was nothing
that I could delete directly pertaining to QuickTime. I did find a reference to some
Apple Computer update product, so I deleted that.

I tried installing QuickTime v716 again, and I still get the same errors that I did before.
There is nothing left for me to delete, except those Registry entries pertaining to iTunes
that I cannot delete, and nobody so far has told me how to delete. At this point, it has
to be those Registry entries. There is nothing else that I can find to delete pertaining to
any Apple Computer product and/or QuickTime.

Richard A. Landkamer
 
Rock:

Last night I downloaded and installed the Windows Installer Clean Up
Utility. When I
ran this utility, there were NO references in this list to QuickTime, so
there was nothing
that I could delete directly pertaining to QuickTime. I did find a
reference to some
Apple Computer update product, so I deleted that.

I tried installing QuickTime v716 again, and I still get the same errors
that I did before.
There is nothing left for me to delete, except those Registry entries
pertaining to iTunes
that I cannot delete, and nobody so far has told me how to delete. At
this point, it has
to be those Registry entries. There is nothing else that I can find to
delete pertaining to
any Apple Computer product and/or QuickTime.
Click to expand...

Ah, too bad. It was worth a shot. Sorry I don't have anything else to
suggest. Good luck.
 
Rock said:
Ah, too bad. It was worth a shot. Sorry I don't have anything else to
suggest. Good luck.
Click to expand...
The Windows Installer Cleanup utility may yet come in handy if he continues
to work on this problem. He may have to download the installer for the
iTunes version that was improperly uninstalled last year and run it again. I
find it useful for maintaining Norton IS (fixing script errors) . Once
again, I suggest reinstalling QT 7.1.5 and starting over.
 
Richard A. Landkamer said:
Rock:

Last night I downloaded and installed the Windows Installer Clean Up
Utility. When I
ran this utility, there were NO references in this list to QuickTime, so
there was nothing
that I could delete directly pertaining to QuickTime. I did find a
reference to some
Apple Computer update product, so I deleted that.

I tried installing QuickTime v716 again, and I still get the same errors
that I did before.
There is nothing left for me to delete, except those Registry entries
pertaining to iTunes
that I cannot delete, and nobody so far has told me how to delete. At
this point, it has
to be those Registry entries. There is nothing else that I can find to
delete pertaining to
any Apple Computer product and/or QuickTime.

Richard A. Landkamer
Click to expand...
I forgot to mention that if you just want to update QT 7.1.5 to 7.1.6 you
don't even need to run the full installer; just apply the "Security Update
Version 1" which is available at this link :
http://www.apple.com/support/downloads/securityupdatequicktime716forwindows.html .
Of course, you still need to reinstall QT 7.1.5 in order to apply the
update. This is how I updated QT on my own system last Saturday morning.
 
Rock:

My previous QuickTime v715 was also a stand alone version. It was
back in 2005 that I installed an older version that contained both Quick
Time and iTunes. If I recall correctly, I had to install them both together.
I do not recall any option to only install QuickTime back in 2005.

It was earlier this year that I installed QuickTime v715. I recall that I
had difficulty installing this version, but I did get it to install. However,
what was supposed to be the automatic update feature in QuickTime
v715 never worked. When I would try using it, my computer went
into some kind of CPU loop, and I had to cancel QuickTime v715.
So when I discovered that QuickTime v716 was available this last
weekend, I decided to try and get a fresh start by uninstalling Quick
Time v715 and installing QuickTime v716. The rest you know.

I have discovered a partial workaround for my problem. The current
version of RealPlayer supports QuickTime Movies and other Quick
Time file formats. However, this only seems to work with Internet
Explorer. This workaround does not work with the current release of
Mozilla Firefox, which I also use. For some reason, Mozilla Firefox
does not recognize that I have configured RealPlayer to process all
Quick Time file formats, and instead insists that I install QuickTime.

With this partial workaround solution, my inclination is to wait for
Apple Computer to develop a release of QuickTime that can actually
be installed after someone has installed previous buggy versions of
their QuickTime and iTunes software. If Apple Computer really
wants their products to be able to run on Windows based computers
- and not just on Macs - they will eventually have to fix these kinds
of problems.

Richard A. Landkamer
 
You shouldn't have tried to uninstall the previous version. The
new version would have taken care of that in its own way. I have
never had a problem with QuickTime for 5 years already. Do it
their recommended way.
-
 
Richard A. Landkamer said:
Rock:

My previous QuickTime v715 was also a stand alone version. It was
back in 2005 that I installed an older version that contained both Quick
Time and iTunes. If I recall correctly, I had to install them both
together.
I do not recall any option to only install QuickTime back in 2005.

It was earlier this year that I installed QuickTime v715. I recall that I
had difficulty installing this version, but I did get it to install.
However,
what was supposed to be the automatic update feature in QuickTime
v715 never worked. When I would try using it, my computer went
into some kind of CPU loop, and I had to cancel QuickTime v715.
So when I discovered that QuickTime v716 was available this last
weekend, I decided to try and get a fresh start by uninstalling Quick
Time v715 and installing QuickTime v716. The rest you know.

I have discovered a partial workaround for my problem. The current
version of RealPlayer supports QuickTime Movies and other Quick
Time file formats. However, this only seems to work with Internet
Explorer. This workaround does not work with the current release of
Mozilla Firefox, which I also use. For some reason, Mozilla Firefox
does not recognize that I have configured RealPlayer to process all
Quick Time file formats, and instead insists that I install QuickTime.

With this partial workaround solution, my inclination is to wait for
Apple Computer to develop a release of QuickTime that can actually
be installed after someone has installed previous buggy versions of
their QuickTime and iTunes software. If Apple Computer really
wants their products to be able to run on Windows based computers
- and not just on Macs - they will eventually have to fix these kinds
of problems.

Richard A. Landkamer
Click to expand...
Since it is a security update (QT 7.1.6, that is) you are at least better
off having it uninstalled than having the vulnerable version (QT 7.1.5)
installed. If you know what version of iTunes+QT you installed last year you
could download the same installer from the archive and try reinstalling and
uninstalling again, perhaps with cleaner results this time. Don't forget to
restart after uninstalling for best results.
 
I found the solution to this problem. To begin, this afternoon
I did a Google search for all of the words "the older version
of QuickTime cannot be removed". I discovered that I had a
somewhat modified version of the problem that is succinctly
described at
<http://microsoft-personal-operating...blic.windowsxp.general/1988768/2/Default.aspx>,
and is described in much greater detail at
<http://www.tabletquestions.com/wind...e-older-version-quicktime-cannot-removed.html>.

In the above case, which occurred in either late December,
2006, or early January, 2007, a "Desperate" user of iTunes
could not install iTunes because this product requires that
QuickTimes also be installed. When this user attempted to
install both of these products, this user got the same error
message that I got when I attempted to install QuickTime v716
as a standalone product without iTunes. Like me, this other user
initially attempted to use the Windows Installer Clean Up Utility
to clean up a prior installation of QuickTime, but could not find
any reference to QuickTime in the list of products that were
displayed by the Windows Installer Clean Up Utility. However,
this Clean Up Utility did display the entry "(All Users) 7.0.3"
for this other user. The following is copied and pasted from the
account of this other user at both of the above two web pages:

"I knew that the root cause of the problem had to be residue
from a prior QuickTime installation. I spent HOURS removing
every reference to iTune, iPod and QuickTime from my PC
including the registry to no avail. There is absolutely nothing
in the name of the rogue installation file, "7.0.3", that made
me think it was associated with QuickTime. It was only by
researching this problem on the internet and stumbling across
someone's unrelated reference to "QuickTime 7.0.3" that I
put two and two together and discovered the solution."

In my case, there were two "mystery entries" at the top of the list
of products that were displayed by the Windows Installer Clean
Up Utility, i.e., "(All Users)" and "(All Users) [6.0.1.3]". Prior
to reading the above account of this other user last January, I had
no reason to believe that either of these two "mystery entries" that
were displayed by the Windows Installer Clean Up Utility on my
computer might have anything to do with QuickTime.

I decided to use the Windows XP System Restore Utility to take
a Restore Checkpoint of everything that could possibly be related
to these two "mystery entries". When I discovered that the last
Restore Checkpoint was taken only 2 hours earlier, and I had not
installed any products in this interval, I decided that this System
Restore Checkpoint would suffice for my backup purposes.

I then used the Windows Installer Clean Up Utility to remove both
the blank "(All Users)" entry and the "(All Users) [6.0.1.3]" entry
on my computer. After doing this, I rebooted my computer for
good measure.

I was then able to install QuickTime v716 with no problems. This
installation problem was fixed. However, the obsolete iTunes entries
that I described in my original posting of this problem are still on
my computer, and they still cannot be deleted. They obviously had
nothing to do with this installation problem. If you do a Google
search for all of the words "the older version of QuickTime cannot
be removed", you will also find other bizarre problems that people
have encountered in trying to install QuickTimes and/or iTunes.

I guess the main lesson to be learned is that unexplained "mystery
entries" that are in the list of products displayed by the Windows
Installer Clean Up Utility can generally(?) be deleted, and are most
likely residue from the installation of some other product. At least
such entries should not be listed by the Windows Installer Clean
Up Utility. Perhaps the number "6.0.1.3" in the above "(All Users)
[6.0.1.3]" entry is some prior version of QuickTime.

I hope this information will help others who encounter this same
QuickTime installation problem.

Richard A. Landkamer

************************************************
************************************************
 
I found the solution to this problem. To begin, this afternoon
I did a Google search for all of the words "the older version
of QuickTime cannot be removed". I discovered that I had a
somewhat modified version of the problem that is succinctly
described at
<http://microsoft-personal-operating...blic.windowsxp.general/1988768/2/Default.aspx>,
and is described in much greater detail at
<http://www.tabletquestions.com/wind...e-older-version-quicktime-cannot-removed.html>.

In the above case, which occurred in either late December,
2006, or early January, 2007, a "Desperate" user of iTunes
could not install iTunes because this product requires that
QuickTimes also be installed. When this user attempted to
install both of these products, this user got the same error
message that I got when I attempted to install QuickTime v716
as a standalone product without iTunes. Like me, this other user
initially attempted to use the Windows Installer Clean Up Utility
to clean up a prior installation of QuickTime, but could not find
any reference to QuickTime in the list of products that were
displayed by the Windows Installer Clean Up Utility. However,
this Clean Up Utility did display the entry "(All Users) 7.0.3"
for this other user. The following is copied and pasted from the
account of this other user at both of the above two web pages:

"I knew that the root cause of the problem had to be residue
from a prior QuickTime installation. I spent HOURS removing
every reference to iTune, iPod and QuickTime from my PC
including the registry to no avail. There is absolutely nothing
in the name of the rogue installation file, "7.0.3", that made
me think it was associated with QuickTime. It was only by
researching this problem on the internet and stumbling across
someone's unrelated reference to "QuickTime 7.0.3" that I
put two and two together and discovered the solution."

In my case, there were two "mystery entries" at the top of the list
of products that were displayed by the Windows Installer Clean
Up Utility, i.e., "(All Users)" and "(All Users) [6.0.1.3]". Prior
to reading the above account of this other user last January, I had
no reason to believe that either of these two "mystery entries" that
were displayed by the Windows Installer Clean Up Utility on my
computer might have anything to do with QuickTime.

I decided to use the Windows XP System Restore Utility to take
a Restore Checkpoint of everything that could possibly be related
to these two "mystery entries". When I discovered that the last
Restore Checkpoint was taken only 2 hours earlier, and I had not
installed any products in this interval, I decided that this System
Restore Checkpoint would suffice for my backup purposes.

I then used the Windows Installer Clean Up Utility to remove both
the blank "(All Users)" entry and the "(All Users) [6.0.1.3]" entry
on my computer. After doing this, I rebooted my computer for
good measure.

I was then able to install QuickTime v716 with no problems. This
installation problem was fixed. However, the obsolete iTunes entries
that I described in my original posting of this problem are still on
my computer, and they still cannot be deleted. They obviously had
nothing to do with this installation problem. If you do a Google
search for all of the words "the older version of QuickTime cannot
be removed", you will also find other bizarre problems that people
have encountered in trying to install QuickTimes and/or iTunes.

I guess the main lesson to be learned is that unexplained "mystery
entries" that are in the list of products displayed by the Windows
Installer Clean Up Utility can generally(?) be deleted, and are most
likely residue from the installation of some other product. At least
such entries should not be listed by the Windows Installer Clean
Up Utility. Perhaps the number "6.0.1.3" in the above "(All Users)
[6.0.1.3]" entry is some prior version of QuickTime.

I hope this information will help others who encounter this same
QuickTime installation problem.

Richard A. Landkamer

************************************************
************************************************

Richard A. Landkamer said:
Rock:

My previous QuickTime v715 was also a stand alone version. It was
back in 2005 that I installed an older version that contained both Quick
Time and iTunes. If I recall correctly, I had to install them both
together.
I do not recall any option to only install QuickTime back in 2005.

It was earlier this year that I installed QuickTime v715. I recall that
I
had difficulty installing this version, but I did get it to install.
However,
what was supposed to be the automatic update feature in QuickTime
v715 never worked. When I would try using it, my computer went
into some kind of CPU loop, and I had to cancel QuickTime v715.
So when I discovered that QuickTime v716 was available this last
weekend, I decided to try and get a fresh start by uninstalling Quick
Time v715 and installing QuickTime v716. The rest you know.

I have discovered a partial workaround for my problem. The current
version of RealPlayer supports QuickTime Movies and other Quick
Time file formats. However, this only seems to work with Internet
Explorer. This workaround does not work with the current release of
Mozilla Firefox, which I also use. For some reason, Mozilla Firefox
does not recognize that I have configured RealPlayer to process all
Quick Time file formats, and instead insists that I install QuickTime.

With this partial workaround solution, my inclination is to wait for
Apple Computer to develop a release of QuickTime that can actually
be installed after someone has installed previous buggy versions of
their QuickTime and iTunes software. If Apple Computer really
wants their products to be able to run on Windows based computers
- and not just on Macs - they will eventually have to fix these kinds
of problems.

Richard A. Landkamer


Allan said:
Rock:

Last night I downloaded and installed the Windows Installer Clean Up
Utility. When I
ran this utility, there were NO references in this list to QuickTime,
so there was nothing
that I could delete directly pertaining to QuickTime. I did find a
reference to some
Apple Computer update product, so I deleted that.

I tried installing QuickTime v716 again, and I still get the same
errors that I did before.
There is nothing left for me to delete, except those Registry entries
pertaining to iTunes
that I cannot delete, and nobody so far has told me how to delete. At
this point, it has
to be those Registry entries. There is nothing else that I can find
to delete pertaining to
any Apple Computer product and/or QuickTime.

Ah, too bad. It was worth a shot. Sorry I don't have anything else to
suggest. Good luck.

--
Rock [MS-MVP User/Shell]
The Windows Installer Cleanup utility may yet come in handy if he
continues to work on this problem. He may have to download the installer
for the iTunes version that was improperly uninstalled last year and run
it again. I find it useful for maintaining Norton IS (fixing script
errors) . Once again, I suggest reinstalling QT 7.1.5 and starting over.
Click to expand...
Click to expand...
Click to expand...

Richard, I'm glad you found the solution. I thought this issue could be
resolved by the Windows Installer Clean Up Utility. I have seen too quite a
few posts reference problems with Quicktime where that was the solution.

I should have asked you if there were any entries you didn't recognize.

As a suggestion, one thing I do, and I switched to this a long time ago, is
use a drive imaging program to image the system to an external drive. That
way I can take chances, such as removing an unknown entry in WICU, and know
if it hoses the system the recent image can be restored. That's just one of
the benefits of drive imaging, besides efficient backup and the ability to
do a bare drive restore.

I currently use Acronis True Image version 10 which works in both XP and
Vista (this is a multi-boot configuration with both those OS's. I do a
full image once a week with nightly incremental images, alternating on a
weekly basis between two external drives so one can be store off site.

Thanks for posting back.
 
(snip)...
Rock said:
resolved by the Windows Installer Clean Up Utility. I have seen too quite
a few posts reference problems with Quicktime where that was the solution.

I should have asked you if there were any entries you didn't recognize.

As a suggestion, one thing I do, and I switched to this a long time ago,
is use a drive imaging program to image the system to an external drive.
That way I can take chances, such as removing an unknown entry in WICU,
and know if it hoses the system the recent image can be restored. That's
just one of the benefits of drive imaging, besides efficient backup and
the ability to do a bare drive restore.

I currently use Acronis True Image version 10 which works in both XP and
Vista (this is a multi-boot configuration with both those OS's. I do a
full image once a week with nightly incremental images, alternating on a
weekly basis between two external drives so one can be store off site.

Thanks for posting back.
Click to expand...
Rock, isn't it often enough just to manually create a System Restore point
prior to running the Installer Cleanup utility? That is what I do and then
restart Windows XP after running Installer Cleanup. This is, by the way, how
I fix a recurring problem in Norton IS 2004 that I have with "script errors"
suddenly happening. After running the cleanup utility (deleting all entries
relating to Norton and Symantec) I simply restore to the last restore point
and it fixes the Norton IS 2004 problem at least for a while .
I would only add to the OP that I have had good results using the Apple
Software Update application although it is a little confusing to use. It did
offer me the update last weekend (but only the Security Update that was
enough to patch QT 7.1.5, not iTunes 7.2). But then even after applying
the update, the Apple SU check kept saying that the update was available; I
had to hide it from future displays. That Apple SU only is installed when
you install the iTunes full installer, though.
 
Thank Gawd, you were driving us crazy.

Doug W.
-

Richard A. Landkamer said:
I found the solution to this problem. To begin, this afternoon
I did a Google search for all of the words "the older version
of QuickTime cannot be removed". I discovered that I had a
somewhat modified version of the problem that is succinctly
described at
<http://microsoft-personal-operating...blic.windowsxp.general/1988768/2/Default.aspx>,
and is described in much greater detail at
<http://www.tabletquestions.com/wind...e-older-version-quicktime-cannot-removed.html>.

In the above case, which occurred in either late December,
2006, or early January, 2007, a "Desperate" user of iTunes
could not install iTunes because this product requires that
QuickTimes also be installed. When this user attempted to
install both of these products, this user got the same error
message that I got when I attempted to install QuickTime v716
as a standalone product without iTunes. Like me, this other
user
initially attempted to use the Windows Installer Clean Up
Utility
to clean up a prior installation of QuickTime, but could not
find
any reference to QuickTime in the list of products that were
displayed by the Windows Installer Clean Up Utility. However,
this Clean Up Utility did display the entry "(All Users)
7.0.3"
for this other user. The following is copied and pasted from
the
account of this other user at both of the above two web pages:

"I knew that the root cause of the problem had to be residue
from a prior QuickTime installation. I spent HOURS removing
every reference to iTune, iPod and QuickTime from my PC
including the registry to no avail. There is absolutely
nothing
in the name of the rogue installation file, "7.0.3", that made
me think it was associated with QuickTime. It was only by
researching this problem on the internet and stumbling across
someone's unrelated reference to "QuickTime 7.0.3" that I
put two and two together and discovered the solution."

In my case, there were two "mystery entries" at the top of the
list
of products that were displayed by the Windows Installer Clean
Up Utility, i.e., "(All Users)" and "(All Users)
[6.0.1.3]". Prior
to reading the above account of this other user last January,
I had
no reason to believe that either of these two "mystery
entries" that
were displayed by the Windows Installer Clean Up Utility on my
computer might have anything to do with QuickTime.

I decided to use the Windows XP System Restore Utility to take
a Restore Checkpoint of everything that could possibly be
related
to these two "mystery entries". When I discovered that the
last
Restore Checkpoint was taken only 2 hours earlier, and I had
not
installed any products in this interval, I decided that this
System
Restore Checkpoint would suffice for my backup purposes.

I then used the Windows Installer Clean Up Utility to remove
both
the blank "(All Users)" entry and the "(All Users) [6.0.1.3]"
entry
on my computer. After doing this, I rebooted my computer for
good measure.

I was then able to install QuickTime v716 with no problems.
This
installation problem was fixed. However, the obsolete iTunes
entries
that I described in my original posting of this problem are
still on
my computer, and they still cannot be deleted. They obviously
had
nothing to do with this installation problem. If you do a
Google
search for all of the words "the older version of QuickTime
cannot
be removed", you will also find other bizarre problems that
people
have encountered in trying to install QuickTimes and/or
iTunes.

I guess the main lesson to be learned is that unexplained
"mystery
entries" that are in the list of products displayed by the
Windows
Installer Clean Up Utility can generally(?) be deleted, and
are most
likely residue from the installation of some other product.
At least
such entries should not be listed by the Windows Installer
Clean
Up Utility. Perhaps the number "6.0.1.3" in the above "(All
Users)
[6.0.1.3]" entry is some prior version of QuickTime.

I hope this information will help others who encounter this
same
QuickTime installation problem.

Richard A. Landkamer

************************************************
************************************************

Richard A. Landkamer said:
Rock:

My previous QuickTime v715 was also a stand alone version.
It was
back in 2005 that I installed an older version that contained
both Quick
Time and iTunes. If I recall correctly, I had to install
them both together.
I do not recall any option to only install QuickTime back in
2005.

It was earlier this year that I installed QuickTime v715. I
recall that I
had difficulty installing this version, but I did get it to
install. However,
what was supposed to be the automatic update feature in
QuickTime
v715 never worked. When I would try using it, my computer
went
into some kind of CPU loop, and I had to cancel QuickTime
v715.
So when I discovered that QuickTime v716 was available this
last
weekend, I decided to try and get a fresh start by
uninstalling Quick
Time v715 and installing QuickTime v716. The rest you know.

I have discovered a partial workaround for my problem. The
current
version of RealPlayer supports QuickTime Movies and other
Quick
Time file formats. However, this only seems to work with
Internet
Explorer. This workaround does not work with the current
release of
Mozilla Firefox, which I also use. For some reason, Mozilla
Firefox
does not recognize that I have configured RealPlayer to
process all
Quick Time file formats, and instead insists that I install
QuickTime.

With this partial workaround solution, my inclination is to
wait for
Apple Computer to develop a release of QuickTime that can
actually
be installed after someone has installed previous buggy
versions of
their QuickTime and iTunes software. If Apple Computer
really
wants their products to be able to run on Windows based
computers
- and not just on Macs - they will eventually have to fix
these kinds
of problems.

Richard A. Landkamer


Allan said:
Rock:

Last night I downloaded and installed the Windows
Installer Clean Up Utility. When I
ran this utility, there were NO references in this list to
QuickTime, so there was nothing
that I could delete directly pertaining to QuickTime. I
did find a reference to some
Apple Computer update product, so I deleted that.

I tried installing QuickTime v716 again, and I still get
the same errors that I did before.
There is nothing left for me to delete, except those
Registry entries pertaining to iTunes
that I cannot delete, and nobody so far has told me how to
delete. At this point, it has
to be those Registry entries. There is nothing else that
I can find to delete pertaining to
any Apple Computer product and/or QuickTime.

Ah, too bad. It was worth a shot. Sorry I don't have
anything else to suggest. Good luck.

--
Rock [MS-MVP User/Shell]
The Windows Installer Cleanup utility may yet come in handy
if he continues to work on this problem. He may have to
download the installer for the iTunes version that was
improperly uninstalled last year and run it again. I find it
useful for maintaining Norton IS (fixing script errors) .
Once again, I suggest reinstalling QT 7.1.5 and starting
over.
Click to expand...
Click to expand...
Click to expand...
 
Rock:

I am interested in your comments regarding Acronis True Image
version 10. How does this compare to Norton Ghost? I am
currently using Norton Ghost 2003, which is getting outdated.
I am currently looking for a replacement for Norton Ghost 2003,
which might be either a current version of this same product, or
some other backup image copy product that can take a real
"true image" of my hard drive while running in DOS mode that
can then can be used to restore my hard drive in DOS mode if
my computer cannot be rebooted, and there is nothing physically
wrong with my hard drive.

I used this version of Norton Ghost to recover from the situation
that is described in a posting that I made to this same Microsoft
news group back on April 12, 2007, with the Subject: "Is it legal
to sell software that disables your computer if you subsequently
uninstall that software?". If you search for this Subject, that
posting is still available for anyone to read. I got more response
to this QuickTime problem than I did to that previous problem,
which somewhat surprises me. In my opinion, backup software
that disables your computer if you subsequently uninstall that
software product is a far more serious issue than merely buggy
software like QuickTime.

The version of Norton Ghost that I am using does not restore
checkpoints that can be used by the Windows XP System
Restore Utility. Does Acronis True Image version 10 restore
these checkpoints so that they can actually be used?

Richard A. Landkamer


Rock said:
I found the solution to this problem. To begin, this afternoon
I did a Google search for all of the words "the older version
of QuickTime cannot be removed". I discovered that I had a
somewhat modified version of the problem that is succinctly
described at
<http://microsoft-personal-operating...blic.windowsxp.general/1988768/2/Default.aspx>,
and is described in much greater detail at
<http://www.tabletquestions.com/wind...e-older-version-quicktime-cannot-removed.html>.

In the above case, which occurred in either late December,
2006, or early January, 2007, a "Desperate" user of iTunes
could not install iTunes because this product requires that
QuickTimes also be installed. When this user attempted to
install both of these products, this user got the same error
message that I got when I attempted to install QuickTime v716
as a standalone product without iTunes. Like me, this other user
initially attempted to use the Windows Installer Clean Up Utility
to clean up a prior installation of QuickTime, but could not find
any reference to QuickTime in the list of products that were
displayed by the Windows Installer Clean Up Utility. However,
this Clean Up Utility did display the entry "(All Users) 7.0.3"
for this other user. The following is copied and pasted from the
account of this other user at both of the above two web pages:

"I knew that the root cause of the problem had to be residue
from a prior QuickTime installation. I spent HOURS removing
every reference to iTune, iPod and QuickTime from my PC
including the registry to no avail. There is absolutely nothing
in the name of the rogue installation file, "7.0.3", that made
me think it was associated with QuickTime. It was only by
researching this problem on the internet and stumbling across
someone's unrelated reference to "QuickTime 7.0.3" that I
put two and two together and discovered the solution."

In my case, there were two "mystery entries" at the top of the list
of products that were displayed by the Windows Installer Clean
Up Utility, i.e., "(All Users)" and "(All Users) [6.0.1.3]". Prior
to reading the above account of this other user last January, I had
no reason to believe that either of these two "mystery entries" that
were displayed by the Windows Installer Clean Up Utility on my
computer might have anything to do with QuickTime.

I decided to use the Windows XP System Restore Utility to take
a Restore Checkpoint of everything that could possibly be related
to these two "mystery entries". When I discovered that the last
Restore Checkpoint was taken only 2 hours earlier, and I had not
installed any products in this interval, I decided that this System
Restore Checkpoint would suffice for my backup purposes.

I then used the Windows Installer Clean Up Utility to remove both
the blank "(All Users)" entry and the "(All Users) [6.0.1.3]" entry
on my computer. After doing this, I rebooted my computer for
good measure.

I was then able to install QuickTime v716 with no problems. This
installation problem was fixed. However, the obsolete iTunes entries
that I described in my original posting of this problem are still on
my computer, and they still cannot be deleted. They obviously had
nothing to do with this installation problem. If you do a Google
search for all of the words "the older version of QuickTime cannot
be removed", you will also find other bizarre problems that people
have encountered in trying to install QuickTimes and/or iTunes.

I guess the main lesson to be learned is that unexplained "mystery
entries" that are in the list of products displayed by the Windows
Installer Clean Up Utility can generally(?) be deleted, and are most
likely residue from the installation of some other product. At least
such entries should not be listed by the Windows Installer Clean
Up Utility. Perhaps the number "6.0.1.3" in the above "(All Users)
[6.0.1.3]" entry is some prior version of QuickTime.

I hope this information will help others who encounter this same
QuickTime installation problem.

Richard A. Landkamer

************************************************
************************************************

Richard A. Landkamer said:
Rock:

My previous QuickTime v715 was also a stand alone version. It was
back in 2005 that I installed an older version that contained both Quick
Time and iTunes. If I recall correctly, I had to install them both together.
I do not recall any option to only install QuickTime back in 2005.

It was earlier this year that I installed QuickTime v715. I recall that I
had difficulty installing this version, but I did get it to install. However,
what was supposed to be the automatic update feature in QuickTime
v715 never worked. When I would try using it, my computer went
into some kind of CPU loop, and I had to cancel QuickTime v715.
So when I discovered that QuickTime v716 was available this last
weekend, I decided to try and get a fresh start by uninstalling Quick
Time v715 and installing QuickTime v716. The rest you know.

I have discovered a partial workaround for my problem. The current
version of RealPlayer supports QuickTime Movies and other Quick
Time file formats. However, this only seems to work with Internet
Explorer. This workaround does not work with the current release of
Mozilla Firefox, which I also use. For some reason, Mozilla Firefox
does not recognize that I have configured RealPlayer to process all
Quick Time file formats, and instead insists that I install QuickTime.

With this partial workaround solution, my inclination is to wait for
Apple Computer to develop a release of QuickTime that can actually
be installed after someone has installed previous buggy versions of
their QuickTime and iTunes software. If Apple Computer really
wants their products to be able to run on Windows based computers
- and not just on Macs - they will eventually have to fix these kinds
of problems.

Richard A. Landkamer



Rock:

Last night I downloaded and installed the Windows Installer Clean Up Utility. When I
ran this utility, there were NO references in this list to QuickTime, so there was nothing
that I could delete directly pertaining to QuickTime. I did find a reference to some
Apple Computer update product, so I deleted that.

I tried installing QuickTime v716 again, and I still get the same errors that I did before.
There is nothing left for me to delete, except those Registry entries pertaining to iTunes
that I cannot delete, and nobody so far has told me how to delete. At this point, it has
to be those Registry entries. There is nothing else that I can find to delete pertaining to
any Apple Computer product and/or QuickTime.

Ah, too bad. It was worth a shot. Sorry I don't have anything else to suggest. Good luck.

--
Rock [MS-MVP User/Shell]
The Windows Installer Cleanup utility may yet come in handy if he continues to work on this problem. He may have to download
the installer for the iTunes version that was improperly uninstalled last year and run it again. I find it useful for
maintaining Norton IS (fixing script errors) . Once again, I suggest reinstalling QT 7.1.5 and starting over.
Click to expand...
Click to expand...

Richard, I'm glad you found the solution. I thought this issue could be resolved by the Windows Installer Clean Up Utility. I
have seen too quite a few posts reference problems with Quicktime where that was the solution.

I should have asked you if there were any entries you didn't recognize.

As a suggestion, one thing I do, and I switched to this a long time ago, is use a drive imaging program to image the system to an
external drive. That way I can take chances, such as removing an unknown entry in WICU, and know if it hoses the system the
recent image can be restored. That's just one of the benefits of drive imaging, besides efficient backup and the ability to do a
bare drive restore.

I currently use Acronis True Image version 10 which works in both XP and Vista (this is a multi-boot configuration with both those
OS's. I do a full image once a week with nightly incremental images, alternating on a weekly basis between two external drives
so one can be store off site.

Thanks for posting back.
Click to expand...
 
Rock, isn't it often enough just to manually create a System Restore point
prior to running the Installer Cleanup utility? That is what I do and then
restart Windows XP after running Installer Cleanup. This is, by the way,
how I fix a recurring problem in Norton IS 2004 that I have with "script
errors" suddenly happening. After running the cleanup utility (deleting
all entries relating to Norton and Symantec) I simply restore to the last
restore point and it fixes the Norton IS 2004 problem at least for a while
.
I would only add to the OP that I have had good results using the Apple
Software Update application although it is a little confusing to use. It
did offer me the update last weekend (but only the Security Update that
was enough to patch QT 7.1.5, not iTunes 7.2). But then even after
applying the update, the Apple SU check kept saying that the update was
available; I had to hide it from future displays. That Apple SU only is
installed when you install the iTunes full installer, though.
Click to expand...

Allen, it could be. System restore is a useful tool to be used when needed.
It's a good idea to make are restore point before making changes, but
sometimes SR can get borked. Disk imaging provides added protection for
much beyond what SR can do.

I also use ERUNT to backup the registry. Having multiple tools for
repairing problems is a good thing.
 
Rock:

I am interested in your comments regarding Acronis True Image
version 10. How does this compare to Norton Ghost? I am
currently using Norton Ghost 2003, which is getting outdated.
I am currently looking for a replacement for Norton Ghost 2003,
which might be either a current version of this same product, or
some other backup image copy product that can take a real
"true image" of my hard drive while running in DOS mode that
can then can be used to restore my hard drive in DOS mode if
my computer cannot be rebooted, and there is nothing physically
wrong with my hard drive.

I used this version of Norton Ghost to recover from the situation
that is described in a posting that I made to this same Microsoft
news group back on April 12, 2007, with the Subject: "Is it legal
to sell software that disables your computer if you subsequently
uninstall that software?". If you search for this Subject, that
posting is still available for anyone to read. I got more response
to this QuickTime problem than I did to that previous problem,
which somewhat surprises me. In my opinion, backup software
that disables your computer if you subsequently uninstall that
software product is a far more serious issue than merely buggy
software like QuickTime.

The version of Norton Ghost that I am using does not restore
checkpoints that can be used by the Windows XP System
Restore Utility. Does Acronis True Image version 10 restore
these checkpoints so that they can actually be used?
Click to expand...


Richard, I've not used Ghost 2003 so I can't comment on it. Prior to
Acronis True Image (using the latest release version 10 and latest build), I
used Drive Image. It worked fine - still does, but it's not as feature rich
as ATI. Then PowerQuest, the maker, was bought out by Symantec and the
technology incorporated in their Ghost offering, starting with version 9.
Then I moved to Vista. DI does not work in Vista. Acronis True Image 10
works in both Vista and XP (I multiboot with both OS's.).

I find ATI easy to use a flexible. Yes it restores the system restore
points. It is an image of the partition or drive so everything is the same.
It also does file backup and disk cloning. Sometimes you can get it for a
great price at Newegg.com. I saw it at $21.99 once.

It does bare drive restores by booting from the ATI rescue CD. You can
schedule imaging from within the program so it's automated.
 
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