event log error problem

G

Guest

I've been trying to update a pc through Windows Update, and I've been having
a very difficult time. I've never seen a pc encounter so many errors before.
This will probably be the first of several posts from me. I've managed to
figure some of the problems out and get the majority of the updates for
Windows XP (Home Ed.) installed. The ones I cannot I can't figure out.

I've tried to install SP2, but encounter an error when it's installing. The
error in the event log states:

Event Type: Error
Event Source: Windows Update Agent
Event Category: Installation
Event ID: 20
Date: 11/6/2004
Time: 10:36:58 PM
User: N/A
Computer: VALLEAU
Description:
Installation Failure: Windows failed to install the following update with
error 0x8007f01e: Windows XP Service Pack 2.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 57 69 6e 33 32 48 52 65 Win32HRe
0008: 73 75 6c 74 3d 30 78 38 sult=0x8
0010: 30 30 37 66 30 31 65 20 007f01e
0018: 55 70 64 61 74 65 49 44 UpdateID
0020: 3d 7b 37 34 37 37 41 46 ={7477AF
0028: 36 32 2d 38 46 39 42 2d 62-8F9B-
0030: 34 46 33 32 2d 39 44 41 4F32-9DA
0038: 46 2d 37 41 42 34 35 32 F-7AB452
0040: 45 35 32 33 39 36 7d 20 E52396}
0048: 52 65 76 69 73 69 6f 6e Revision
0050: 4e 75 6d 62 65 72 3d 31 Number=1
0058: 31 37 20 47 3d 35 2e 34 17 G=5.4
0060: 2e 33 37 39 30 2e 32 31 .3790.21
0068: 38 32 20 4a 3d 32 37 20 82 J=27
0070: 4b 3d 41 77 61 72 64 20 K=Award
0078: 4d 65 64 61 6c 6c 69 6f Medallio
0080: 6e 20 42 49 4f 53 20 76 n BIOS v
0088: 36 2e 30 20 4c 3d 32 30 6.0 L=20
0090: 30 32 2d 30 34 2d 32 39 02-04-29
0098: 54 30 30 3a 30 30 3a 30 T00:00:0
00a0: 30 20 43 3d 33 20 46 3d 0 C=3 F=
00a8: 2d 32 31 34 36 39 36 33 -2146963
00b0: 34 32 36 20 00 426 .

The other event that shows up is this:

Event Type: Error
Event Source: NtServicePack
Event Category: None
Event ID: 4374
Date: 11/6/2004
Time: 10:36:51 PM
User: VALLEAU\Chris
Computer: VALLEAU
Description:
Windows XP Service Pack 2 installation failed, leaving Windows XP partially
updated.
Service Pack 2 installation did not complete.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


I'm also getting this error that I can't figure out if it's related to the
two errors I've listed above or not.

What I need to figure out is why this is happening and what I can do to fix
it so that SP2 gets installed correctly.

Thanks for any and all help!!!
 
R

Rick \Nutcase\ Rogers

Hi Torrey,

Open Windows Explorer to C:\Windows\system32, right-click/rename the
catroot2 folder to catold. Then retry the SP1 installation. When finished,
there will be a new catroot2 folder and you can safely delete the old
renamed one.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org
 

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