Trying to get a "Restricted" Hotfix

[Guest]

I am trying to obtain the hotfix outlined in kb811789. I have tried calling
the 1-800-642-7676 to get this and was told to log onto the website. I do not
see where to log onto the website and then I was put on hold. After 10mins. I
hung up. Where do I go or who do I call to try to get this HotFix. I have a
user that has been experiencing this problem for the past month and I would
like to see if htis fix resolves the problem.

 

[Carey Frisch [MVP]]

To resolve this problem immediately, contact Microsoft Product Support
Services to obtain the hotfix. For a complete list of
Microsoft Product Support Services telephone numbers and information about
support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support

--
Carey Frisch
Microsoft MVP
Windows - Shell/User
Microsoft Community Newsgroups
news://msnews.microsoft.com/

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:

| I am trying to obtain the hotfix outlined in kb811789. I have tried calling
| the 1-800-642-7676 to get this and was told to log onto the website. I do not
| see where to log onto the website and then I was put on hold. After 10mins. I
| hung up. Where do I go or who do I call to try to get this HotFix. I have a
| user that has been experiencing this problem for the past month and I would
| like to see if htis fix resolves the problem.

 

[Doug Kanter]

Just curious: Is this hot fix actually "restricted"? If so, why?

 

[Manny Borges]

looks like its still in testing. The OP needs to call back and verify that
hotfix is intended for thier issue and then MS can send a URL and log in
information to obtain the hotfix.


--
Manny Borges
MCSE NT4-2003 (+ Security)
MCT, Certified Cheese Master

There are 10 kinds of people in the world. Those who do understand binary
and those who don't.