troubling installing service pack 2

[Guest]

Hi,
I have a HP omnibook xe4500 and can't install service pack 2 for windows XP
home edition.

During the "backing up files" process of the SP2 installation I get the
following error:

Service Pack 2 Setup could not backup registry key HKCR\.DVR-MS to file
C:\windows\$Ntservicepackuninstall$\reg00013. 5 Access is denied.

And then if I select ignore the installation eventually aborts.

Any advice or ideas on how to resolve this would be much appreciated.

-JH

 

[Rick Rogers]

Hi,

Change permissions so that your user account has full permissions to the
\Windows folder and all sub-directories.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org

 

[Ramesh, MS-MVP]

Hi J H,

See section "Step 3: Reset the registry permissions" in this article.
http://support.microsoft.com/?kbid=873148

and

"Access Denied" error when trying to install SP2
http://forum.aumha.org/viewtopic.php?t=8125

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Hi,
I have a HP omnibook xe4500 and can't install service pack 2 for windows XP
home edition.

During the "backing up files" process of the SP2 installation I get the
following error:

Service Pack 2 Setup could not backup registry key HKCR\.DVR-MS to file
C:\windows\$Ntservicepackuninstall$\reg00013. 5 Access is denied.

And then if I select ignore the installation eventually aborts.

Any advice or ideas on how to resolve this would be much appreciated.

-JH