Troubleshooting SCSI Scanner

[Jesse Weed]

I am having trouble getting a scanner to work in XP. It's
a AGFA DuoScan. My SCSI card is installed, and is up to
date, as well as the scanner software, but it still won't
find the scanner. I get this message when trying to
import in photo shop:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

COULD NOT FIND AN AGFA SCANNER.
CHECK THE POWER AND CONNECTIONS.

Make sure you installed the necessary drivers for your
SCSI board.
Check all cables and connections and make sure the power
switch is
turned on. Also verify that a unique SCSI ID is assigned
to each device
and that the SCSI chain is terminated at the first and
last device on the scsi cable.

STI driver installation
Driver successfully installed

Could not find an Agfa scanner on host adapter 0 (STI)

NT SCSI driver installation
Driver successfully installed

Could not find an Agfa scanner on host adapter 0 (atapi)

Could not find an Agfa scanner on host adapter 1 (atapi)

Could not find an Agfa scanner on host adapter 2 (aic78xx)

32 bit ASPI driver installation
Driver successfully installed

Could not find an Agfa scanner on host adapter 0 (AIC78XX)

32 bit ASPI driver installation
WNASPI32.DLL initialization failed.

EPP2 driver installation
SCNDRVxx.DLL initialization failed.

RPC driver installation
Not supported

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

The only thing I can figure is that it isn't assigned a
correct SCSI ID? (but I'm not all that familliar with
SCSI). The scanner manual said it should be 2 by default.
I am kind of in a crunch and really need to get this
scanner working. I have been to AGFA, Adaptec &
microsoft's webpages, and have updated everything I can
find to update, and been through all the troubleshooting
topics I could find, and even uninstalled and re-
installed the adaptec controller. I am stumped as to why
it doesn't work (it worked on a previous computer with
xp, using the same SCI card). Any help would be VERY MUCH
appreciated. Feel free to email me at
(e-mail address removed). Thanks so much!

Jesse

 

[Millicer R]

You can check the SCSI ID for devices on Adaptec PCI controllers as
follows.

During booting, after Bios memory tests etc, and *before* Windows gets a
look in, a message should pop up suggesting you press Ctrl-A. Do it. That
gets you into the Adaptec SCSI setup screen. Choose the displayed options
in turn. One of them will scan the SCSI bus and tell you what it found. If
it does not find the scanner, there's your problem. Having found the device
ID, go back to the setup screen. Generally, make sure all the options are
set to their default values. It's just possible that your scanner may need
to have the data rate throttled back for it to work properly - a long shot
though. 10M is more than enough for scanners.

You might also try the WinXP troubleshooter which you can get to by
searching for SCSI in "Help".

Richard M.