Troubleshoot Message Tracking

G

Guest

My message tracking is not working. I chose the option of requesting for
Delivery Receipts for outgoing email messages but I don't receive any. When
I check the Properties for my Sent messages, it confirms Delivery Receipt is
requested but I don't receive any notification. How can I fix this problem?
 
S

Sue Mosher [MVP-Outlook]

Not all mail servers return delivery receipts. If you go into Tools | Options | Email Options | Tracking Options, you can clear the box for "Process responses and receipts automatically." That will at least let you see whether you're getting any. You might also want to check your junk mail folder.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
 

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