Outlook -tracking email question


S

Smiles

I keep getting Read Receipts in my inbox for emails I send despite the fact
that I've turned off all tracking options.

In Tracking Options, for all messages I send, request
-read receipt
-delivery receipt

BOTH of these options are unchecked, yet friends and family people I know
are being asked to send back read receipts.

What am I missing?

Thanks in advance for any help.
 
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G

GKW in GA

Maybe the template you are using has the read receipt option checked which
would mean every email you send would have it checked. This would override
the tracking options
 
S

Smiles

How would I find out if the template I'm using has it checked? And thanks for
your help!!
 
V

VanguardLH

in message
I keep getting Read Receipts in my inbox for emails I send despite
the fact
that I've turned off all tracking options.

In Tracking Options, for all messages I send, request
-read receipt
-delivery receipt

BOTH of these options are unchecked, yet friends and family people I
know
are being asked to send back read receipts.

What am I missing?

Those tracking options affect how YOU *respond* to a read-receipt
*request*. They do nothing to block e-mails that you *sent* with the
tracking option enabled and for which the RECIPIENT chose to send back
that requested read receipt. So don't SEND e-mails with the tracking
option enabled.

You might want to ask your recipients why they feel compelled to ever
auto-respond or manually answer Yes to requests for read receipts.
Most users disable tracking; i.e., they NEVER respond (and don't even
see a prompt) to read receipt requests.

When you are composing an e-mail and before you send it, look under
the "View -> Options" menu (or use the Options toolbar button) to see
if you have tracking enabled.
 
G

GKW in GA

Not so fast.

On the TRACKING dialogue box, there are 2 separate sections for handling
read receipts, the first section says 'For all messages I send, request:' it
has 2 check box's, read receipt and delievery receipt. These control whether
or not you are asking for a receipt from the recipient for emails you send.

In the 2nd section it says 'Use this option to decide how to repond to
requests for read recipts' There are 3 radio buttons: Always send a reponse,
Never send a response, Ask me before sending a response. These are the ones
that control how YOU resppond to a request for a read receipt.
 
S

Smiles

Right. In that section, neither of the "Messages I Send" boxes are checked.
However in the "Respond to Request" section, I have "Never Send a Response"
checked.
 
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S

Smiles

And I should also mention, when I do open up a new message and look at
Options for the message, the boxes are NOT checked for "Request a Delivery
Receipt" or "Request a Read Receipt."

That's why it's so puzzling.
 
G

GKW in GA

Yes, but "Never Send a Response" means that THEY don't get a read receipt
from you when you open an email they sent you. "Never Send a Response" has
nothing to do with YOU getting read receipts. Apparently, somehow you are
requesting a read receipt when you send them an email and they are sending
you one which is what you stated earlier.

After you compose the next email, click the OPTIONS button on the STANDARD
toolbar and see if the 'Request a read recipt for this message is checked'.
If so, uncheck it.
 
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V

VanguardLH

Smiles said:
And I should also mention, when I do open up a new message and look
at
Options for the message, the boxes are NOT checked for "Request a
Delivery
Receipt" or "Request a Read Receipt."

That's why it's so puzzling.

If Outlook is not configured to request a read receipt for your
outbound e-mails then maybe something upstream is adding those headers
to your outbound e-mails. Since you are posting through Microsoft's
NNTP server, and since Microsoft bastardizes the NNTP-Posting-Host
header (to point at their own host rather than the poster's host), I
can't tell which ISP you are using. Maybe there is a server-side
option on your mailbox that lets you enable read receipts. I haven't
seen this but it's possible. Use the webmail interface to your e-mail
account and check its options to see if any could alter your outbound
e-mails through that account.

Have you yet tried running Outlook in its safe mode ("outlook.exe
/safe")? That will load Outlook with any plug-ins. Perhaps you
installed an plug-in, like for anti-virus, anti-spam, anti-malware, or
whatever, and it is doing this automatic header insertion (read and
delivery receipt requests are defined by adding a header to your
outbound e-mail that the receiving e-mail client for the recipient
needs to understand to see the request).

In the Sent Items folder, use the View -> Options menu to look at the
headers for the problematic e-mail (the one the recipients say is
requesting a read receipt). Check if any of the following headers are
in that copy of your sent e-mail (see
http://www.ninebynine.org/IETF/Messaging/draft-klyne-hdrreg-mail-00.html
for short descriptions):

Read-Receipt-To
Return-Receipt-To
Return-Receipt-Requested
Disposition-Notification-To
Generate-Delivery-Report
 

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