Trouble Transferring. Freezing of folders. Using a written CD.

[Guest]

My family recently had to get a new computer because the previous one was
burnt out, as to be expected after 4 years. My parents were talked into
buying vista without knowing anything about it except it is the newest (which
is a totally different story). Getting the new computer was amazing with new
features, but I realized my pictures, music, and saved game information was
not trasnfered on there by the geek squad from best buy. upset and hoping
that 4 years worth of memory was not eternally gone, we made sure this time
they got the correct files. They said they would put the information from my
"my documents" folder onto a CD and I could, then, download it onto the vista
from the old XP harddrive. Thinking about simple ol' XP, I thought it would
be a cinch, but I came to learn that Vista hates me. To get to the point:
everytime I insert the CD into the drive, I get the autoplay option. I open
the file so I can select which information I want and I do it with copy/paste
featured on the keyboard. Halfway through my new found process, it froze.
Now, unlike XP, when a program is "not responding", and you close it since it
is frozen, it gets angry. What happens is that I click close and then close
the program/application. It then tries to diagnose a problem and finds none,
I guess. It proceeds to take off the task bar, icons, and shows me my
beautiful desktop background...and that's it. The only way I've found to
solve that issue is to open and close the disc drive.
I tried the windows easy transfer crap. It said I could transfer using my
CD I have my information on. Well, then it asked me to insert the disc. The
disc was inserted and it said to choose where to get it from and there was no
option. I clicked the pretty much no option (something like: ://e and
clicked continue and it said I needed to find the disc or something.
Can ANYONE help me with this overly confusing problem?

If this made no sense, here is the overall problem: I've tried to transfer
the following from my old XP computer onto my Vista Home Premium off of a CD
that the geek squad gave me-pictures, videos, music, and saved game
information. I tried the windows easy transfer and it isn't easy at all.
The folder freezes when I try to view the contents of the CD folder and I
have to abort it, it then proceeds to only show me the desktop background
with no icons or taskbar. Only way I found to reslove that is to open and
close the disc drive.

ANY HELP WILL BE APPRECIATED!!!!

 

[Bruce Jacobs]

I hope you still have the old computer. There seems to be a problem with
the disk that Best Buy made for you. But lots of other things could be
causing problems.

I would first go into the autoplay options in the control panel and reset
everything to defaults (using the button) . Then insert the CD into the
drive. You should get a prompt to "Open folder to view files using Windows
Explorer" It might not be the default choice and you may have to scroll
down to see it.

Also I would try running a virus scan on the CD and see it anything nasty
shows up.

This may take a couple of swings through here in order to figure it out so
please be patient.

good luck

 

[Guest]

okay, well...I swept and quarentined the stuff on the CD and it is still
freezing up the disc drive folder making it unusable. So I click close and
it asks if I want to wait for it to respond (which it never does), close the
program, or something else that is useless...so I click close program and it
closes EVERYTHING...like I said in the question part, the only way I figured
to fix that was to open and close the CD drive...what am I suppose to
do...I'm pretty sure they are going to charge us if I ask them to do it over
at best buy through computer transfer...and I really just want my computer
and the stuff I asked for...that's it...

 

[T]

Assuming that the drive works with other CDs, the disc itself is probably bad.

Two main things need to happen when a file CD is created:

1. The disc has to be created in a format that is readable by both the disc drive and the operating system on the computer which it is intended to be used in.

2. Once files are copied to the CD, the process needs to be finalized, or the disc will not be readable on any other computer. This is called "closing the session".

Windows Vista can create CDs in formats that are unreadable by some other operating systems. My best guess is that the person who created the disc closed the session, but didn't realize that they were creating a disc in a new type of format that wouldn't be readable in Windows XP. Take the disc back and have them create you another one, then have them show you that it works on a separate computer which is runing Windows XP. Failing that, hope you still have your old files on the old drive, because you're going to have to get them off of it again.

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