Hope this helps - sorry its a bit long winded !
Mike M
=========================================
Problems sending emails.
Are you with BT Internet, BT Yahoo or Yahoo ?
Do you have additional email addresses (accounts) set up ?
Have you suddenly had problems sending emails from these additional email
addresses ?
(although emails sent from your BTInternet, BTYahoo or Yahoo email address
are not affected).
BT have admitted there has been a problem since the 12 March 2008 - see
http://help.btinternet.com/yahoo/help/servicestatus/
Typical error message from outgoing failed email :-
The message could not be sent because the server rejected the sender's
e-mail address. The sender's e-mail address was '(e-mail address removed)'.
Subject 'test', Account: 'Compuserve.com', Server: 'mail.btinternet.com',
Protocol: SMTP, Server Response: '553 From: address not verified; seehttp://help.yahoo.com/l/us/yahoo/mail/original/manage/sendfrom-07.html',
Port: 25, Secure(SSL): No, Server Error: 553, Error Number: 0x800CCC78
Why is it happening
Yahoo mail has made some changes aimed at cutting down the amount of SPAM
generated from their email customers. BT use Yahoo mail. These changes have
caused the problems many of us are now experiencing.
Up to the 12 March 2008 any additional email accounts set up in Outlook,
Outlook Express or similar email client software had to have what is known as
"SMTP authentication" enabled. This was supposed to identify to the remote
mail server (BT Yahoo or Yahoo) that the email was originating from an
authenticated source. From the 12th March 2008 this was still needed, but
additional checks were now required by Yahoo mail.
Wouldn't it have been nice if they had warned us all !
Wouldn't it have been nice if they had posted clear details of a solution !
It would appear that BT don't know there is a solution - or perhaps they
feel the solution is too complicated for their customers to follow !
There is a SOLUTION !!!
Yahoo (but not BT yet !!) have provided details of a fix for their customers
which BT customers can follow with some scuttle changes. Basically you now
need (in addition to the SMTP authentication) to inform Yahoo of all the
additional email addresses you might be sending from and which will be going
through their mail server.
You can find Yahoo's help page at :-
http://help.yahoo.com/l/us/yahoo/mail/original/manage/sendfrom-07.html#
Details of a fix for BT customers
1. You need to log on to your usual BT webmail page. For example if you
have a BTInternet email address, go towww.btinternet.com- you actually end
up at
https://login.yahoo.com/config/login_verify.......
2. Sign in with your btinternet user name and password
3. Click on "Mail" - under BTY! services in the left hand lower box.
4. Click on "Options" - extreme right hand end of the screen in line with
the 4 Tabs.
5. Click on "Mail Accounts". You now need to add each of your additional
(non-BTInternet) email addresses
6.Click "Add".
7.In the box, enter an account name for your own reference (for example,
"Beeb.net account") and click "Continue".
8.Look now for two boxes. In the first one, put your name which you'd like
others to see when they get email from this address. In the second one enter
your non-BT email address (for example (e-mail address removed). You'll be asked to
verify this other address in an email we will send to you there.) Click
"Continue".
9.Next you'll see "Step 3 Setup Mail Server." Click "Skip this Step".
10.On the page that opens, check to make sure you've entered the correct
email address. If you need to make any changes, click "Edit Address". If it
looks fine, click "Send Verification" to generate the email we send to you to
make sure this is an actual account you use. We need to do this to help
prevent spam!
11.The "Verify Account" page opens. Here's the easiest way to complete your
setup and start sending mail from the new address:
a)Leave this "Verify Account" browser page open.
b)In a different browser window sign into your non-BT email account using
Webmail or use your usual email program to check for new mail. You might
have to wait a bit to allow it to arrive through the ether !
c)Look for an email from Yahoo! Member Services, and open it.
d)Copy the "confirmation code" in the last line of the email by either
double-clicking it, or clicking and dragging over it, then either clicking
Copy from the Edit menu or pressing Ctrl + "c". (Mac users press Command +
"c".)
e)Get back on the "Verify Account" browser page and Paste that confirmation
code in the box beside "Confirmation Code:". You can paste by clicking Paste
in the Edit menu, or by pressing Ctrl + "v". (Mac users press Command + "v".)
f)At the bottom of the page, click "Verify Account".
g)OK, last step! A sign-in page opens with your BT Internet email address
already filled in. Enter your password.
h)You're done. See the new account in the list on your Mail Accounts page?
Now you should be able to again send from your non-BT email account using
either your usual email client program or from Webmail. That's it! People
receiving the message will see it as being sent from that address.
12. Repeat from step 6 above for any other non-BT email accounts you may have.
========================================="kate said:
I am having trouble sendig email out from Windows Mail (using Vista).
Everything has been working fine for months, then it got a bit sticky over
the last couple of days, but if I tried repeatedly it would eventually
capitulate. Now it won't send anything out and I get:
The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.
The rejected e-mail address was '(e-mail address removed)'. Subject 'Re: A
new tip has been posted', Account: 'pop3.zoom.co.uk', Server:
'mail.btinternet.com', Protocol: SMTP, Server Response: '553 From: address
not verified; see
http://help.yahoo.com/l/us/yahoo/mail/original/manage/sendfrom-07.html',
Port: 25, Secure(SSL): No, Server Error: 553, Error Number: 0x800CCC78
